Lewisville Volkswagen - Service Center

Melissa did a really good job. She explained everything I needed to know. Work was completed a little early than promised. Nice job She explained everything I needed to know. Work was completed a little early than promised. Nice job More

Not as friendly as it was before it sold. I was quoted two different prices for oil change, Two different service people and different phone calls. People were nice but not really intereste I was quoted two different prices for oil change, Two different service people and different phone calls. People were nice but not really interested in me or what I needed. On the phone I was offered a ride wherever I wanted to go so I wouldn't have to wait 2 hours at the dealer. When I was there I was told they could take me home but I would have to wait till 5:00 for my car to be ready. Price was competitive but I won't go back. Every one there seemed sad. Don't know what it was. More

Ripped me off. paid for a full diagnostic of a car to know what all needed to be fixed to get all the lights to go away. Then wanted 2500$ for about 150$ of parts a paid for a full diagnostic of a car to know what all needed to be fixed to get all the lights to go away. Then wanted 2500$ for about 150$ of parts and 2 hours of labor (I am a mechanic just not for VW's), so I did it myself. Well their diagnostic wasnt right and didnt fix it, so I went back for a follow up and they wanted another diagnostic fee to look over the car again after they already looked it over and had a fix. Told the sales rep that and they said that it would be another 150$ to do another diagnostic of the car, seems sketch that they were just wanting money so I would throw parts at the car. Well I left after that and got it fixed elsewhere for alot less money. If you want to get scammed go here. Also this is how they treated me after getting 4 cars from here and having the service done on all but my last one. I havnt gone back since and tell everyone now to avoid. Also after this experience and giving a 1 star review they had tried to reach out and remedy the situation by giving me another diagnostic for free. Too late on that when it should have been free or atleast reduced from the get go. More

Very courteous and Professional. Kept me up to date on status of car being serviced. Nice and clean waiting area. Kept me up to date on status of car being serviced. Nice and clean waiting area. More

I’ve been a Lewisville Volkswagen customer for many years. Staff is friendly and responsive! years. Staff is friendly and responsive! More

I called and made an appointment, dropped it off on time and they were ready for it. Stayed in communication via text, sent me the suggested repairs and I accepted what I felt needed repairing and then was and they were ready for it. Stayed in communication via text, sent me the suggested repairs and I accepted what I felt needed repairing and then was sent the bill to pay via text. Once paid I walked up to the Service person Tim and signed a couple papers and got in my car and drove off. Very efficient, friendly and kind. Thanks More

Really good service, straight forward on the servicing needed and required, dealership I can trust! I personally work in Service in Van Hyundai in Carrollton, so I know honest work when I see it, keep up needed and required, dealership I can trust! I personally work in Service in Van Hyundai in Carrollton, so I know honest work when I see it, keep up the good work! More

Service makes you feel so comfortable working on your car. Ryan Parli is the best. car. Ryan Parli is the best. More

Overall, the service was very good; I only wish I didn't have to wait for the return of my vehicle (four days); however, I also recognize that parts often need to be ordered and waited for, but all in all, have to wait for the return of my vehicle (four days); however, I also recognize that parts often need to be ordered and waited for, but all in all, the service was very good. I had never met Tim Larson before after dealing with Shawn for some time, but Tim was very kind and informative regarding my issue and I appreciate the time he spent with me. More

The service I received was fine, unfortunately my car did not accept the reset code for the service. Due to the distance between my lodgings and the dealership it is not a quick fix to pop by and have them p not accept the reset code for the service. Due to the distance between my lodgings and the dealership it is not a quick fix to pop by and have them put my car on the computer to reset the next service interval. More