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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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October 16, 2022

Website price was 79, got charged 99 for the oil change, plus 15 for tire rotation, which I'm pretty sure was supposed to be included. Also, they didn't do the MPI, which I was told about beforehand, becaus More

by mattification
Price
Recommend Dealer
No
Employees Worked With
Can't remember
Oct 18, 2022 -

Lewisville Volkswagen responded

Matt, I'm sorry you're unhappy with your bill or the service you received. I will share this review internally, but please get in touch so I can address your concerns directly. I'd be glad to connect and see if there's any guidance or assistance I can provide. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

October 13, 2022

My rep Phillip was courteous, friendly and helpful. I appreciated being provided with a loaner while my car parts were scheduled to arrive. I was not inconvenienced by not having a car. I also apprecia More

by meepps1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip
Oct 14, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that Phillip delivered such a successful service experience. Drive safely, and we hope to see you back again at Lewisville Volkswagen!

October 12, 2022

Did a great job with my oil change on my Jetta GLI. Sent a video showing the underbelly and everything explaining condition of brakes, tires, CV joints and boots and advised me time for new tires. The More

by PICKLEDANDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
Oct 13, 2022 -

Lewisville Volkswagen responded

It's our pleasure to offer informative and thorough service, and we're delighted you appreciated the complimentary car wash that got your Volkswagen Jetta GLI sparkling. Thanks for choosing Lewisville Volkswagen for your oil change!

October 12, 2022

Reliable, trustworthy. Kind. I have done business with this dealership for several years, and even though it has changed ownership over time it remains my top choice for au More

by MONAGFAUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Oct 12, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

October 12, 2022

Melissa was awesome. The manager, who’s name escapes me now, was even more helpful. The video they make of the multipoint inspection is greatly appreciated. It gives you More

by angelinapnicolau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Lewisville Volkswagen responded

We're delighted Melissa and the rest of the Lewisville Volkswagen team offered informative assistance that shaped a fantastic experience! When a customer says words like this, we know we're doing our job right. Thank you, and we'll see you next time!

October 12, 2022

Excellent service and communication Glad to see the video of the car under the hood and under the car . More

by chaznjean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Lewisville Volkswagen responded

It's great to hear that the Lewisville Volkswagen team delivered a five-star service experience! Thanks for sharing. See you next time!

October 11, 2022

Melissa was very helpful and ensuring that I got the proper maintenance in my car More

by FPIARAMIREZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Melissa and the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

October 11, 2022

If you want the best, you have only to look right here in the heart of Lewisville. Family, Integrity and a Genuine spirit of goodness will greet you at the door. If you find anything else at other dealersh More

by Nancy.lane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Lewisville Volkswagen responded

Nancy, it is terrific to hear that John, Melissa, and the team gave you a great experience! Thank you for choosing Lewisville Volkswagen and for sharing your feedback. Drive safely until we see you again!

October 08, 2022

Great people and excellent customer service. Thank you very much. David is amazing great person! More

by gerardowildt100
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Lewisville Volkswagen responded

Your kind review of David and the team means so much to us! Thank you for choosing Lewisville Volkswagen and for sharing your experience. Drive safely!

October 08, 2022

Mr. TIm Larsen is one of the best service professionals I have known. Kind, knowledgeable, courteous and an incredible ability to listen, so scarce now a days. Congratulations and thank you very much Tim. More

by LOZA.CARLOS.A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Lewisville Volkswagen responded

Carlos, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Tim and the Lewisville Volkswagen team. Drive safely, and we hope to see you back!

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