Lewisville Volkswagen - Service Center

Amazing service on many visits! Consistency & real customer service here. I returned because of my previous experience; nothing short of amazing. Folks her care a lot and take pride Consistency & real customer service here. I returned because of my previous experience; nothing short of amazing. Folks her care a lot and take pride in their work; it shows! I grew up serving tables and then on the phone as an agent; now I'm a video & film professional so a different type of service industry. Suffice to say I can really appreciate high level customer service and they have it here in spades. They don't care how much money you have or spend, they want to help fix the car, sell the car, and make sure you're good with what you have. First Class people and care! More

Fixed on time and first time. New management seems to be working well. Parts dept was a big help, thanks again. New management seems to be working well. Parts dept was a big help, thanks again. More

Service was done quickly. Communication was great both from the service manager and the technician Communication was great both from the service manager and the technician More

On Saturday was able to address my battery problem even though they were busy. Melissa helped on the phone and again when I finally arrived. Great service over and beyond ! even though they were busy. Melissa helped on the phone and again when I finally arrived. Great service over and beyond ! More

Quality work, good communication, very personable and professional! Like coming there for service! Keep up the good work! professional! Like coming there for service! Keep up the good work! More

Clean waiting room, on time service, knowledgeable technicians, courteous service advisors, easy access location of dealership. technicians, courteous service advisors, easy access location of dealership. More

Excellent service - love the video they sent, walking me through the inspection, findings, and recommendations. Car was washed afterward and looked great. Only downside: when I dropped my car off, nobody se through the inspection, findings, and recommendations. Car was washed afterward and looked great. Only downside: when I dropped my car off, nobody seemed to know where the shuttle driver was, so after waiting half an hour, I took a ride share home. More

Ryan took great care of us and our car! We were able to get a service appointment last minute, and we were able to get in out quickly 😊. We were able to get a service appointment last minute, and we were able to get in out quickly 😊. More

Always a great experience! Love the service video. I've been coming here for 11 years and don't plan on changing now. 😄 Love the service video. I've been coming here for 11 years and don't plan on changing now. 😄 More

Not a good experience at the service department. Dropped off October 17 and got a text 10/25 saying car was ready. I texted back that I would pick it up next day and asked how late Service was open. Dropped off October 17 and got a text 10/25 saying car was ready. I texted back that I would pick it up next day and asked how late Service was open. Got no response. So we drove down after work to find the service department was closed. And know one has access to any keys. I wasted two hours for nothing. More