Lewisville Volkswagen - Service Center

Information provided at all times, delivered as promised. All my issues were solved and car was delivered clean All my issues were solved and car was delivered clean More

Quck and accurate service. Waiting area is very useful and accommodating. I like being my cat here for service! Waiting area is very useful and accommodating. I like being my cat here for service! More

Dont have great history with them. But have no other options near. They still owe us money for a service contract they couldn’t fulfill so we had to sell the car they couldn’t repair. But have no other options near. They still owe us money for a service contract they couldn’t fulfill so we had to sell the car they couldn’t repair. This time they told us services for drop off or customer waiting area weren’t available for use. So we had to rearrange our schedules and surprise they had both. Were supposed to have melissa assisting us. And didn’t see her at drop off or pick up, and update from a 10 am scheduled inspection didn’t get to us until after I inquired about it at three….. More

Not happy that ID4 don’t include a spare tire - each flat tire is a pain: tow truck needed. Service and turnaround time at dealership Lewisville was excellent tire is a pain: tow truck needed. Service and turnaround time at dealership Lewisville was excellent More

I always get prompt and courteous service here. Each time I have service done here, I am happy with the experience. Each time I have service done here, I am happy with the experience. More

Hago mi Servicio de Mantenimiento Anual y además cualquier avería que tenga durante el Año y el Servicio y la Atención son Excelentes y en Especial la Atención de Melissa Ortiz. cualquier avería que tenga durante el Año y el Servicio y la Atención son Excelentes y en Especial la Atención de Melissa Ortiz. More

I called and made a reservation to have the airbag light on my dashboard diagnosed, which was a week out from the call. Upon my arrival, the dealership mentioned they could not performed the diagnostics on on my dashboard diagnosed, which was a week out from the call. Upon my arrival, the dealership mentioned they could not performed the diagnostics on that day and that i would have to leave my car on-site for a week for them to diagnose the issue. This could have easily been communicated when my original appointment was booked and could have saved me a few trips and weeks. Once I was able to restructure my time and drop off my car for a week, Tim did a great job making sure my car was service at the times he originally communicated. More

Need more loaner cars at this location. Service was good. Communication was just ok. Thanks Service was good. Communication was just ok. Thanks More

Great experience just seemed a long wait time for rotate, oil change and car wash but no big deal. Worth wait to know I have no worries. oil change and car wash but no big deal. Worth wait to know I have no worries. More

First VW I have owned and I have been very impressed with the service I have received in the Service Department. Outstanding customer service that makes me feel like I matter to them. the service I have received in the Service Department. Outstanding customer service that makes me feel like I matter to them. More