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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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January 02, 2023

Melissa and team were nothing less than amazing! My car was there for 2 months and they did everything they could to make the process as easy as possible. Melissa went above and beyond to ensure my More

by aubreyedgington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Jan 03, 2023 -

Lewisville Volkswagen responded

Aubrey, thank you for the great review! We are so glad to hear that Melissa delivered such a successful service experience. Drive safely, and we hope to see you back again at Lewisville Volkswagen!

January 01, 2023

I bought a car from this dealership and the sales man said my first two oil changes would be free and when the time came they pulled every excuse they could and I ended up paying 100+ to get my oil chang More

by Taylor_eldredge
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lewisville Volkswagen responded

Taylor, we are committed to providing our customers with top-notch service, and it's upsetting to hear that this didn't come through during your experience. I sincerely apologize for any confusion, and that a consistent message was not relayed to you regarding your first oil changes. I'm going to share this review with my team, but I would also like to discuss this with you further and see if there is anything I can do to help. Please consider giving me a call when you have a moment. Thank you, Hussain Jafri - General Sales Manager - (469) 702-9895

January 01, 2023

Made it easy to get LOF service done and appreciated the tech video and other recommendations More

by hankless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

December 30, 2022

I was very satisfied. I called about a minor issue with my daughter's car and they worked me right in. They did a great job of accommodating me and made sure everything More

by DARMSTRONG7557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson in Service
Dec 30, 2022 -

Lewisville Volkswagen responded

We are always glad to be of service to you and your daughter's VW. Wishing you a safe and happy New Year!

December 30, 2022

Friendly and helpful employees. They listen to the customers needs and explain the process going girl. More

by Barbaragooden1514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lewisville Volkswagen responded

Barbara, we are happy to hear from you! Thank you for trusting Lewisville Volkswagen with your business, we hope to welcome you back again down the road. Drive safely!

December 30, 2022

Courteous, prompt, professional service. Thorough inspection on video and emailed to me as well as the estimate. More

by CHUCK.DUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Lewisville Volkswagen responded

We are happy to hear that our team delivered through, efficient, and friendly service! Thank you for choosing Lewisville Volkswagen for your maintenance needs, we hope to welcome you back again down the road. Drive safely, Chuck!

December 29, 2022

Amazing service as always. I’m always giving my business to Lewisville Vw first before going else where. More

by Marla C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Lewisville Volkswagen responded

Thank you for sharing, Marla! It means a lot that you are a happy customer, and we appreciate your feedback. See you next time at Lewisville Volkswagen!

December 28, 2022

Lewisville VW is friendly and quick to take care of my vehicle. I love how they show a video of the process and explain in basic terms what is the issue with the car or what it needs. More

by JESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Dec 28, 2022 -

Lewisville Volkswagen responded

We appreciate you taking a moment to recommend Lewisville Volkswagen. "Friendly and quick" are what we aim for and your feedback lets us know we're hitting the mark. Safe travels, Jess!

December 27, 2022

They did a great job. A 15 word minimum is overkill for this in my humble opinion More

by DHAMES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Lewisville Volkswagen responded

Thank you for the five-star review for Lewisville Volkswagen. We appreciate you taking he time.

December 22, 2022

Great customer service. Fixed my car quickly and gave updates. Very friendly staff in the service department. More

by MAGGIELEIGH06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Lewisville Volkswagen responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- Lewisville Volkswagen Team

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