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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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January 21, 2023

This dealership had consistently been excellent. They do quality work and have great communication. I will definitely return. More

by Jeff M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Cassel
Jan 23, 2023 -

Lewisville Volkswagen responded

Thank you for the review, Jeff! We appreciate your business and hope to see you back again at Lewisville Volkswagen!

January 19, 2023

My initial experience when purchasing the vehicle 6 months ago was excellent in all respects. My recent visit was for the first of the included oil changes and vehicle check ups. While I expected that More

by duane.young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Cassels
Jan 19, 2023 -

Lewisville Volkswagen responded

Duane, thank you for stopping by to share your service experience with Lewisville Volkswagen! We truly appreciate your shoutout to our team and can't wait to assist you again in the future!

January 18, 2023

Tim in the service department kept me updated throughout the day about the status of my car’s service. Thank you Tim! More

by emilydelamarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Lewisville Volkswagen responded

Thank you for leaving Lewisville Volkswagen this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you! Tim will appreciate the shoutout. Have a great day and keep us in mind for any future needs!

January 17, 2023

Very very bad service I don’t know how you are still in business I hope you close More

by VINNI27BESHIRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Jan 17, 2023 -

Lewisville Volkswagen responded

We are sorry that you went to a gas station and filled up your tank with what you thought was fuel but was actually water. We know that you have been dealing with the insurance company for the gas station and were frustrated with that process. The car was finished, but you didn't have the check yet, so we were unable to release the car without payment. Please give me a call so I can try to assist you further. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

January 14, 2023

Excellent communication, follow up and on time completion. My car was ready when promised, service completed and freshly washed. Great experience. More

by markmgd
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Lewisville Volkswagen responded

We're delighted that your experience went seamlessly from start to finish! Thank you for putting your trust in the Lewisville Volkswagen team to get the job done and we look forward to seeing you again!

January 14, 2023

Polite. Resolved the issue at no charge. Didn’t try to upswell me in anything. More

by unclec26
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Lewisville Volkswagen responded

Thank you for sharing your positive experience with Lewisville Volkswagen! We hope to see you down the road!

January 14, 2023

Good service and Tim Larsen is very good. Very attentive to my car's needs. More

by NC.CONSTABLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate the kind feedback about Tim and hope to see you back at Lewisville Volkswagen. Safe travels!

January 11, 2023

Great service; Tim explained everything to me via call and video showing, with good recommendations. More

by kanvaly.toure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Lewisville Volkswagen responded

We are happy to hear that Tim was so helpful and informative! Thank you for trusting Lewisville Volkswagen with your business, and for stopping by to share your experience. Drive safely until we see you again!

January 06, 2023

Hi there. Had no issue with the appointment. It was a good experience. Thank you! More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Lewisville Volkswagen responded

Thanks so much for sharing Bruce! The Lewisville Volkswagen team is happy to hear we delivered five-star service.

January 04, 2023

GOOD EVENING, CUSTOMER SERVICE WITH MR. LARSEN WAS EXCELLENT! ALSO MS. MELISSA ORTIZ WAS VERY HELPFUL WHILE MR. LARSEN WAS OFF ON THE SATURDAY THAT I DROPPED MY CAR OFF, OF COURSE HE LET ME More

by wrpracing26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TIM LARSEN, MELISSA ORTIZ
Jan 05, 2023 -

Lewisville Volkswagen responded

Thank you for your valuable feedback! We are happy to see that our team was able to deliver a 5-star experience. Your feedback will certainly be taken under advisement as we continue to strive to provide our guests with excellent experiences. Thank you for supporting Lewisville Volkswagen and we will see you next time!

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