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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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March 15, 2023

The best dealership, from their sales teams , detail techs & shop technicians are on top of their game. More

by NGUGI355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Mar 16, 2023 -

Lewisville Volkswagen responded

We couldn't ask for a better review! Thank you for the glowing praise of the entire Lewisville Volkswagen Team. Safe travels, and we'll see you next time!

March 15, 2023

Very friendly and professional. Wait time was a little over 3 hours due to car wash being backup. I wish they would have gave me the option to skip it. More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Lewisville Volkswagen responded

We are sorry for the wait time and have noted your feedback! Thank you for working with the Lewisville Volkswagen team.

March 14, 2023

I just felt like another car coming in, it wasn’t super personable like instances from the past have been. More

by MAHAN.MOLLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce
Mar 15, 2023 -

Lewisville Volkswagen responded

Thank you for bringing your experience to my attention. We strive to accommodate our valued guests through friendly and personable interactions, and it is disappointing to hear that your visit did not live up to those high expectations. I apologize for that and would like the chance to make things right. Would you please call me when you have a chance so that I can see how we can assist you moving forward? Thank you, Brian Swarvar - Service Manager - (469) 702-9895

March 10, 2023

My technician Jared Ortez and customer service representative Melissa Ortiz along with the staff and quality of work were all amazing. I highly recommend Lewisville Volkswagen! I’ve bought 5 Volks More

by Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Gassner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ortiz
Mar 10, 2023 -

Lewisville Volkswagen responded

Jared and Melissa will appreciate your kind words. Thank you for working with the Lewisville Volkswagen team.

March 10, 2023

Attempt to overcharge you for services that were set during the appointment. At drop off, and pickup. Won’t be coming back More

by MERCEDS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lewisville Volkswagen responded

If there was a mistake on our end, then I sincerely apologize, but we don't run our business to mislead customers. I'm very sorry to see we've lost your business, but I'm concerned to see this feedback and I want to make sure any issues get properly addressed so that we can make improvements moving forward. If you're willing to discuss this further, please give me a call. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

March 10, 2023

I’ve had the best experience with the sales department and service department! I got a brand new Taos which I’ve already had my first oil change and the entire process in buying and servicing it has been More

by brockrichardson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Mar 13, 2023 -

Lewisville Volkswagen responded

We are so glad to hear that you felt taken care of by the Lewisville Volkswagen team. Thanks for stopping by to leave us this 5-star review!

March 10, 2023

The staff couldn’t have been more helpful. I guess all dealerships are having staffing problems. I’m sure good mechanics are hard to find,. I still prefer this dealership here in this area. More

by CHERYLOSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce Cassell
Mar 13, 2023 -

Lewisville Volkswagen responded

We are glad to hear that you felt taken care of here at Lewisville Volkswagen. Thanks for sharing this feedback!

March 03, 2023

The Service team took great care of me and my car even during remodel construction, thanks! More

by jamie.volden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Lewisville Volkswagen responded

We are glad to hear that you felt taken care of here, Jamie. Thank you for working with Lewisville Volkswagen!

March 02, 2023

Dealership is a mess while going through construction. The service was very good. All employees were very nice. More

by AMUNGER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We are glad to hear that the Lewisville Volkswagen team was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Lewisville Volkswagen!

March 01, 2023

I appreciate the honesty with fixing my ABS brake module, instead of recommending a full replacement. The money saved is very appreciated and I continue to be happy with the service I've received at Lewisvil More

by jeffschniederjan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Mar 01, 2023 -

Lewisville Volkswagen responded

We strive to provide the most cost-effective service to our clients, so your feedback means a lot to us here at Lewisville Volkswagen. Thanks, Jeff!

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