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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
949 Reviews

949 Reviews of Lewisville Volkswagen - Service Center

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April 17, 2023

Everything went well. Good service. Timely. Good experience. Friendly staff. Good customer service. Keeps you informed about what they are working on via video. More

by RENE.CARR37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
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Apr 18, 2023 -

Lewisville Volkswagen responded

We're glad to hear that you had a good experience with Lewisville Volkswagen. Thank you for taking the time to share your feedback. We hope to see you again soon!

April 16, 2023

Great service. Great job by our service advisor Tim. Will always deal with Lewisville Volkswagen! More

by hayden.knox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2023 -

Lewisville Volkswagen responded

Hayden, thank you for the review! We appreciate the kind words about Tim and hope to see you back again at Lewisville Volkswagen. Safe travels!

April 14, 2023

Always very helpful when I take the car for maintenance. They keep you inform every step of the way. More

by CHELONORIEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Lewisville Volkswagen responded

Thank you for trusting Lewisville Volkswagen with your vehicle!

April 13, 2023

The fees for service were not cleared and the final charges were deceptive in nature. More

by PRAVEG.BASTOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown, agent
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Apr 18, 2023 -

Lewisville Volkswagen responded

We are concerned to see this feedback, as we strive to provide transparent financial information and communication. Please give me a call. The team would appreciate the opportunity to improve your experience with us. Brian Swarvar - Service Manager - (469) 702-9895

April 12, 2023

I had real great service and will be back because of the service I was given More

by TUCKERRAYCHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us here on DealerRater. We appreciate you!

April 11, 2023

It was a standard recall fix. They got me checked in quickly, kept me updated on the process, and finished it in a jiffy. Couldn't ask for a better experience. More

by Gbari7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
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Apr 13, 2023 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with our team at Lewisville Volkswagen. We appreciate you!

April 06, 2023

Very happy with there service department thank u very much I will continue to use Luis I’ll VW More

by JOEMORENO.SR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Lewisville Volkswagen responded

Joe, thank you for sharing your service experience with Tim at Lewisville Volkswagen. We appreciate you!

April 05, 2023

Excellent service and follow up. Detailed explanation of the issues. Repairs were performed in a timely manner More

by DR
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate your business and hope to see you again at Lewisville Volkswagen!

April 05, 2023

I always enjoy coming to the place where I bought both my VW's. Great! More

by GARYMWATKINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2023 -

Lewisville Volkswagen responded

Our team is always happy to help you out, Gary! Thank you so much for supporting Lewisville Volkswagen and please let us know if you need anything at all down the line!

April 04, 2023

I will never take my car to this dealership for service again! And I will never buy a Volkswagen again! I have to wait a week for someone to see my car. I have been advised incorrectly regarding a par More

by Unsatisfied13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2023 -

Lewisville Volkswagen responded

Your review is very disappointing to read. We strive to provide timely and straightforward service, and I am so sorry for any delay and mix-up on our end. I understand you're upset and that we've lost your future business, but I want to make sure any ongoing issues here get properly resolved. If there's anything else I can do for you, please reach out to me directly. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

Apr 05, 2023 -

Unsatisfied13 responded

Brian, if I would have agreed to the recommended work from my last visit, not only would I have, with your team's advisement, paid twice for work previously performed but in total during the last 12 months I would have spent $20K on repair work on a 2012 VW Beetle. At this time, I am not able to pass an emissions test to register the car - I can't even sell the car because of the advisement from your team. Your service advisor didn't even take the time to look at all of my paperwork before calling me and telling me I have to replace a part your team replaced last year. A $6,000 dollar part! And, why don't you reach out to me directly to discuss? For a customer who has spent the amount of money I have with your service location, why should I have to call you? Your team ordered the part, your team advised me to purchase this part and your team installed this part for a car that is now unsellable.

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