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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
949 Reviews

949 Reviews of Lewisville Volkswagen - Service Center

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May 16, 2023

The service performed was fast and finished sooner than expected It was all very professional More

by DRAINS389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Lewisville Volkswagen responded

We are glad to hear that our team delivered efficient service! Thank you for choosing Lewisville Volkswagen.

May 12, 2023

We are always very pleased every time we come to the Lewisville Volkswagen dealership for service. More

by circlek18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023 -

Lewisville Volkswagen responded

Thank you for choosing Lewisville Volkswagen as your go-to dealership. We appreciate your support!

May 11, 2023

Good service the dealer building was under construction but the waiting room was good and had free water. More

by mdawson6and
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Lewisville Volkswagen responded

We're glad to hear you had a positive service experience at Lewisville Volkswagen! Our team is working hard during construction to ensure our customers still have a comfortable waiting area and we're pleased you enjoyed it. Thank you for sharing your feedback and we hope to see you again soon!

May 11, 2023

I liked the virtual inspection that was sent to me while I was waiting. It was great!! More

by Jbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Downs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hussain Jafri, Rick Nowak
May 11, 2023 -

Lewisville Volkswagen responded

Thank you for sharing this positive feedback about our virtual inspections! We appreciate your trust in Lewisville Volkswagen.

May 07, 2023

Great service, they were very knowledgeable and about everything and made sure I had an in depth understanding More

by BELLA0430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lewisville Volkswagen responded

We are pleased to hear that Lewisville Volkswagen has earned your 5-star rating! Thank you for having confidence in us!

May 06, 2023

The service was outstanding. The service manager was very helpful even though there was mix up other date for the appointment. I was there at the date and time I entered on my More

by dewayne.morrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lewisville Volkswagen responded

We're glad to hear that you had a great experience at Lewisville Volkswagen, Dewayne. We apologize for the mix-up but we are happy that our service manager could still be of assistance. We appreciate your business and hope to see you again in the future!

May 06, 2023

I appreciate the ease of making appointment online. Service advisors are always helpful. The video and suggestions from mechanic are excellent! I purchased my vehicle from this dealership and trust the More

by LISAJCASTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lewisville Volkswagen responded

We are glad to hear that scheduling an appointment with Lewisville Volkswagen was easy and that our service advisors provided helpful suggestions for your vehicle. Thank you for sharing how much you trust our service staff, and we look forward to continuing to assist you with all of your automotive needs.

May 04, 2023

The did not solve the problem. The dealer asked me to contact VW support and I reached to VW support and they say dealer should be able to diagnose the issue. I have owned quit More

by sdvarma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
May 05, 2023 -

Lewisville Volkswagen responded

We're sorry to hear about your experience, and we'd like the chance to make things right. It is never our intention to mislead our clients with their service repairs. Please give me a call so that we can discuss this further and hopefully find a solution for you. Brian Swarvar - Service Manager - (469) 702-9895

May 03, 2023

The most important thing for me it’s how the people of service tech support and care since I stepped forward the tech center. More

by Danielfrodrigues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
May 03, 2023 -

Lewisville Volkswagen responded

We are so grateful for your support and trust! It means a lot to our team here at Lewisville Volkswagen to know how much you appreciated our service tech's assistance from start to finish. We're always here to ensure that your vehicle is running smoothly and efficiently. Take care!

May 03, 2023

Took too long. I had to get upset and tell them what was wrong to get it fixed. More

by dale2berneda
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce he was great
May 04, 2023 -

Lewisville Volkswagen responded

We are sorry that your service was not completed in a satisfactory time span. This is not the standard we hold for ourselves. We hope to have the opportunity to improve your experience with us next time, but please give me a call if there is anything I can do to assist you now. Brian Swarvar - Service Manager - (469) 702-9895

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