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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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April 19, 2023

My 2022 needs brakes, I am told by service manager Vw is experimenting to get better brake shoes. If I have wreck due to bad brake shoes who do I hold accountsble. More

by Rick
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2023 -

Lewisville Volkswagen responded

Rick, we're sorry to hear about your experience with our service department. Your safety is our top priority, and we understand your frustration. We would love to have the opportunity to speak with you directly about your concerns and answer any questions you may have. Please give me a call at (469) 702-9895 and I would be happy to assist you. Thank you for bringing this to our attention. - Brian Swarvar - Service Manager

April 18, 2023

Friendly employees, great service, we've purchased 4 cars from Lewisville VW. Always a pleasant experience. More

by Brandon1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce (Service) and Chris (Sales Manager) great service!
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Apr 19, 2023 -

Lewisville Volkswagen responded

Hi Brandon, we're glad to hear that our team has provided excellent service. We appreciate your loyalty and hope to continue providing you with excellent vehicles in the future. Thank you for taking the time to leave us a positive review!

April 17, 2023

Everything went well. Good service. Timely. Good experience. Friendly staff. Good customer service. Keeps you informed about what they are working on via video. More

by RENE.CARR37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
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Apr 18, 2023 -

Lewisville Volkswagen responded

We're glad to hear that you had a good experience with Lewisville Volkswagen. Thank you for taking the time to share your feedback. We hope to see you again soon!

April 15, 2023

Great service. Great job by our service advisor Tim. Will always deal with Lewisville Volkswagen! More

by hayden.knox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Lewisville Volkswagen responded

Hayden, thank you for the review! We appreciate the kind words about Tim and hope to see you back again at Lewisville Volkswagen. Safe travels!

April 14, 2023

Always very helpful when I take the car for maintenance. They keep you inform every step of the way. More

by CHELONORIEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Lewisville Volkswagen responded

Thank you for trusting Lewisville Volkswagen with your vehicle!

April 13, 2023

The fees for service were not cleared and the final charges were deceptive in nature. More

by PRAVEG.BASTOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown, agent
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Apr 18, 2023 -

Lewisville Volkswagen responded

We are concerned to see this feedback, as we strive to provide transparent financial information and communication. Please give me a call. The team would appreciate the opportunity to improve your experience with us. Brian Swarvar - Service Manager - (469) 702-9895

April 12, 2023

I had real great service and will be back because of the service I was given More

by TUCKERRAYCHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us here on DealerRater. We appreciate you!

April 11, 2023

It was a standard recall fix. They got me checked in quickly, kept me updated on the process, and finished it in a jiffy. Couldn't ask for a better experience. More

by Gbari7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
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Apr 13, 2023 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with our team at Lewisville Volkswagen. We appreciate you!

April 06, 2023

Very happy with there service department thank u very much I will continue to use Luis I’ll VW More

by JOEMORENO.SR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Lewisville Volkswagen responded

Joe, thank you for sharing your service experience with Tim at Lewisville Volkswagen. We appreciate you!

April 05, 2023

Excellent service and follow up. Detailed explanation of the issues. Repairs were performed in a timely manner More

by DR
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate your business and hope to see you again at Lewisville Volkswagen!

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