Lewisville Volkswagen - Service Center

The most important thing for me it’s how the people of service tech support and care since I stepped forward the tech center. service tech support and care since I stepped forward the tech center. More

Took too long. I had to get upset and tell them what was wrong to get it fixed. I had to get upset and tell them what was wrong to get it fixed. More

The service was prompt and efficent. Came in for an oil change, but after the free car inspection, I elected to have additional necesary services preformed. Now feel better about the fu Came in for an oil change, but after the free car inspection, I elected to have additional necesary services preformed. Now feel better about the functioning of the car and know what other services will be needed in the near furture. More

I initially took my VW Tiguan to this dealer to address the fuel pump and fuse link recall that I was notified about. It's the closest VW dealership to Denton, TX. The service dept. even sent me a video o the fuel pump and fuse link recall that I was notified about. It's the closest VW dealership to Denton, TX. The service dept. even sent me a video of some mechanical issues that I should be aware of, and that was actually quite informative. The PROBLEM is, after I picked up my vehicle, there has been a slow trickle leak from somewhere that's making me periodically add antifreeze/coolant to the coolant reservoir...I've NEVER had to do that in the 10+ years I've owned this car. I can only assume that something was not put back exactly correctly after the recall repair or after making their maintenance video. To be clear, I never asked them to make a video, I only wanted them to take care of the recall problem. So basically, my car was returned to me with a problem that WASN'T a problem before! the dealership isn't that close to me, so I'm forced to get my trustworthy regular car mechanic to take a look at this leak. I must mention that the service dept. manager Bryce Cassels was very polite and businesslike, but perhaps this service dept. should just do what they're asked, and no more extra stuff! More

Melissa was great from start to finish and Tim was extremely helpful and provided daily updates. It took 6 days to get our car diagnosed which was very inconvenient. This is the only complaint that I extremely helpful and provided daily updates. It took 6 days to get our car diagnosed which was very inconvenient. This is the only complaint that I have. More

Bryce Cassels was very polite and helpful all the time. He informed me all the time about my car. He informed me all the time about my car. More

Always a great experience. I appreciate the videos and explainations from the techs and service reps. I appreciate the videos and explainations from the techs and service reps. More

Rick, my advisor, couldn’t have been nicer. Five starts for him. But my Jetta was towed to the dealership on March 18 and wasn’t looked at until the 21st. I picked it up on the 21st and had Five starts for him. But my Jetta was towed to the dealership on March 18 and wasn’t looked at until the 21st. I picked it up on the 21st and had to return it on the 22nd because the problem wasn’t solved. Today is Sunday the 23rd and I hope to hear something tomorrow. Also it will be nice when the renovation is complete and the waiting room isn’t a portable building that smells like a bathroom. More

Another poor experience. Website tells you the oil change is $79, and there's no price next to tire rotation (indicating it's included, which it is at other VW dealers I've b Website tells you the oil change is $79, and there's no price next to tire rotation (indicating it's included, which it is at other VW dealers I've been to for service), but they'll charge you $15 for the tire rotation here. This time I asked why the oil change is $20 more than advertised, and the answer I got: "that's only for older vehicles, our system can't show different prices, just one". Well, if I tell your system what year/model I have, and it continues to tell me $79, that's what we call bait and switch. It's kind of an illegal practice. Oh, and this wasn't included in my October 16, 2022 bad review because I hadn't found it yet, but they left my oil cap off! Oh, and this time, that tire rotation that I paid extra for? I don't think they actually did it. Why? Well, I had a flat repair done two days before this oil change, and the grime on that rim was very smudged and disturbed by the work that was done. The dirt on the other rims was very even still. After I got my car back, the rim with all the smudged dirt was still on the passenger rear. Oh, and yeah, the rims were still totally dirty, even after they washed my car, and I know they washed the body cuz the bird poo was gone. Why do I keep going here? It's so freaking close to me. Pretty sure this was my last time, though. Gonna switch to doing them myself. Oh, last thing, promise! So they send you a text with a link to a site with all the recommendations for other service they discover during the inspection. At the bottom, there is no option to decline them, only to accept them. So if you wanna decline it's extra work... And one of the things they recommended was a brake flush, which had been completed at Waco VW like a year ago. The fluid looked fine. Other recommendations were reasonable. Crap, did I say last thing? One more thing: 2+ hours for an oil change and [possibly not actually done] tire rotation is a bit ridiculous... And yes, I made an appointment and showed up right on time. More

The dealership has outstanding service. Due to the renovation project I had problems getting the service dept and there apparently confusion about the date. I understood I had scheduled t Due to the renovation project I had problems getting the service dept and there apparently confusion about the date. I understood I had scheduled the appointment on Tuesday April 18 but apparently it was entered in the system as April 11th. The service manager worked it though and they able to do the service. More