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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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May 17, 2023

as good as I could ask for. Timely, polite and professional. best car in terms of service I have ever had More

by edwardager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
May 17, 2023 -

Lewisville Volkswagen responded

Your review is everything we hope to see! Thanks for supporting Lewisville Volkswagen with such wonderful praise. Please let us know if there's anything else we can do for you!

May 17, 2023

Great quick service! I was well informed and everyone was friendly. I was pleased with my service. More

by KRISTYKAPRELIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Lewisville Volkswagen responded

We are thrilled to see your positive review! The Lewisville Volkswagen team looks forward to your next visit with us. Take care!

May 16, 2023

The service performed was fast and finished sooner than expected It was all very professional More

by DRAINS389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Lewisville Volkswagen responded

We are glad to hear that our team delivered efficient service! Thank you for choosing Lewisville Volkswagen.

May 12, 2023

We are always very pleased every time we come to the Lewisville Volkswagen dealership for service. More

by circlek18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023 -

Lewisville Volkswagen responded

Thank you for choosing Lewisville Volkswagen as your go-to dealership. We appreciate your support!

May 11, 2023

Good service the dealer building was under construction but the waiting room was good and had free water. More

by mdawson6and
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Lewisville Volkswagen responded

We're glad to hear you had a positive service experience at Lewisville Volkswagen! Our team is working hard during construction to ensure our customers still have a comfortable waiting area and we're pleased you enjoyed it. Thank you for sharing your feedback and we hope to see you again soon!

May 11, 2023

I liked the virtual inspection that was sent to me while I was waiting. It was great!! More

by Jbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Downs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hussain Jafri, Rick Nowak
May 11, 2023 -

Lewisville Volkswagen responded

Thank you for sharing this positive feedback about our virtual inspections! We appreciate your trust in Lewisville Volkswagen.

May 07, 2023

Great service, they were very knowledgeable and about everything and made sure I had an in depth understanding More

by BELLA0430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lewisville Volkswagen responded

We are pleased to hear that Lewisville Volkswagen has earned your 5-star rating! Thank you for having confidence in us!

May 06, 2023

I appreciate the ease of making appointment online. Service advisors are always helpful. The video and suggestions from mechanic are excellent! I purchased my vehicle from this dealership and trust the More

by LISAJCASTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lewisville Volkswagen responded

We are glad to hear that scheduling an appointment with Lewisville Volkswagen was easy and that our service advisors provided helpful suggestions for your vehicle. Thank you for sharing how much you trust our service staff, and we look forward to continuing to assist you with all of your automotive needs.

May 06, 2023

The service was outstanding. The service manager was very helpful even though there was mix up other date for the appointment. I was there at the date and time I entered on my More

by dewayne.morrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lewisville Volkswagen responded

We're glad to hear that you had a great experience at Lewisville Volkswagen, Dewayne. We apologize for the mix-up but we are happy that our service manager could still be of assistance. We appreciate your business and hope to see you again in the future!

May 04, 2023

The did not solve the problem. The dealer asked me to contact VW support and I reached to VW support and they say dealer should be able to diagnose the issue. I have owned quit More

by sdvarma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
May 05, 2023 -

Lewisville Volkswagen responded

We're sorry to hear about your experience, and we'd like the chance to make things right. It is never our intention to mislead our clients with their service repairs. Please give me a call so that we can discuss this further and hopefully find a solution for you. Brian Swarvar - Service Manager - (469) 702-9895

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