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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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June 14, 2023

Amazing customer service. Loved the video they share with the findings and to explain the suggested work to be performed. More

by Pedro G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Jun 15, 2023 -

Lewisville Volkswagen responded

Pedro, we really appreciate your fantastic review of our customer service at Lewisville Volkswagen! We're glad to hear that you enjoyed the video we provided to explain the suggested work on your vehicle. Thank you for choosing us and trusting us with your automotive needs. Have a great day!

June 14, 2023

Great care by everyone at VW LEWISVILLE! Rick Nowka is a freaking rock star answering many questions even after my visit!!! More

by HOLLY.MAXWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Jun 15, 2023 -

Lewisville Volkswagen responded

This is exactly the kind of feedback we work hard for at Lewisville Volkswagen, Holly! We're elated that Rick and the team hit the mark with attentive assistance. Thanks for the glowing praise!

June 14, 2023

Great service as usual. Tim kept me informed during the whole process and provided a loan car while my car was in service! More

by DAMTEXAN819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Chapman
Jun 15, 2023 -

Lewisville Volkswagen responded

We're delighted to hear Tim welcomed you back with attentive communication and could offer a loaner vehicle while yours was serviced! Thanks for working with us at Lewisville Volkswagen!

June 10, 2023

My car wouldn’t start, it was towed to Lewisville VW and the service advisor stated it would be several days. They discovered it was a battery covered under warranty and finished it up in a couple of hours. More

by jamie.volden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Lewisville Volkswagen responded

We're thrilled to hear that we could assist you with your vehicle, Jamie! Thank you for sharing your positive review of Lewisville Volkswagen. We hope to see you back again down the road!

June 09, 2023

As always, this dealership took care if me from start to finish. They understood my concerns and and got my car fixed in time fir my trip. Charles and Brian were both great and kept in constant contact wi More

by Plf4549
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Lewisville Volkswagen responded

We're proud to hear Charles, Brian, and the team have consistently provided you with an efficient and attentive vehicle service experience at Lewisville Volkswagen! We appreciate your business and look forward to seeing you again!

June 07, 2023

Thank you so much for your service. The staffs were extremely professional and friendly and I enjoy my visit very much. More

by objung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Lewisville Volkswagen responded

When a customer says words like this, we know we're doing things right at Lewisville Volkswagen! Thanks for the fantastic review!

June 01, 2023

They resolved my issue I was previously having all while making sure that everything else on my vehicle was in top top shape. Great service and wonderful people. More

by lainapaige7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jibril Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Jun 01, 2023 -

Lewisville Volkswagen responded

We appreciate you taking the time to share the great experience you had at Lewisville Volkswagen! Our team is thrilled to know that we were able to resolve the issue with your vehicle and ensured that everything else was in top shape. Thank you for choosing us, and we look forward to assisting you with any future service needs.

May 31, 2023

Great Service Department team. The vehicle was finished ahead of schedule with communication being great. The pick up experience was smooth and fast as well. More

by FBFD1602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Lewisville Volkswagen responded

We are thrilled to hear about your wonderful experience with the Lewisville Volkswagen team! It's great to know that we were able to communicate effectively and finish the vehicle ahead of schedule. We appreciate your positive feedback and hope to see you back again down the road!

May 31, 2023

Service tried to sell me items that I just had done a couple of months before. He should have looked in my history. More

by STEFESSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Jun 01, 2023 -

Lewisville Volkswagen responded

Stefesser, thank you for taking the time to leave a review. I apologize for any inconvenience caused by our team and understand your frustration with this oversite. We strive to provide thorough and attentive service to each guest, and it's disappointing that we fell short this time. If there is anything more you'd like to share or if we can assist in any way moving forward, please don't hesitate to reach out directly. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

May 26, 2023

I arrived late for my appointment, but they let me stay to have the work done, and completed it in less than 1/2 the estimated time. All good! More

by aucalve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
May 26, 2023 -

Lewisville Volkswagen responded

We're thrilled to hear about your experience at Lewisville Volkswagen! It's great you had an efficient appointment. Thank you for choosing us for your vehicle needs. We hope to see you again down the road.

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