Lewisville Volkswagen - Service Center

Great service. Thank you so much to Keith for the ride to and from work while you serviced my car! Thank you so much to Keith for the ride to and from work while you serviced my car! More

As always, Tim Larsen provided excellent customer service for me and my vehicle's issue! I truly value his expertise and integrity. I'll continue to trust my vehicle to his care at this dealership. Thank You for me and my vehicle's issue! I truly value his expertise and integrity. I'll continue to trust my vehicle to his care at this dealership. Thank You again, Tim, for your honest service! More

Great communication from my service advisor during my wait. Very friendly and knowledgeable. Will definitely come again. wait. Very friendly and knowledgeable. Will definitely come again. More

Excellent keeping my aware of what was happening with my car. Great communication all around car. Great communication all around More

I had a very specific issue I asked the team to address. An error in the keyless entry that ultimately required a replacement of the door handle and latch. I was then sent a laundry list of additional wor An error in the keyless entry that ultimately required a replacement of the door handle and latch. I was then sent a laundry list of additional work that was recommended-totaling about 6000 dollars that I rejected-asking that ONLY the work I asked for when I arrived be done. Importantly, I brought the car to you because of a similar 8000 experience at Hendricks in which they did service I didnt ask for-while neglecting to do the same keyless entry repair. So when I returned to pick up my filthy car-with a nearly new battery that was entirely drained and had to be jumped, I was less than happy. Nearly 2000 dollars to get a simple door handle and latch replaced. And a dead battery and dirty car. Some misc charges for "Magic Touch" and one other not explained or attempted to be explained. I have 6 other vehicles-and this was my second-and last VW purchased new. Shame that the cars are so great and the dealerships so awful. My Mazda dealership is fast, attentive, doesn't push unasked services and charges fair rates, same for Porsche. Be more like them. My Dodge dealership experience is just like this one-and won't be buying from them again either. More

5 stars to Melissa for her service and thorough explanation of the service done to the car. Time done was also an hour ahead of estimated wait time which is awesome. explanation of the service done to the car. Time done was also an hour ahead of estimated wait time which is awesome. More

Tim was amazing! He made sure I had rides to work and to pick up my car! I’ll never go to another dealership! He made sure I had rides to work and to pick up my car! I’ll never go to another dealership! More

I have been going to lewisville Volkswagen the last two years. They always give me an excellent services. Charles help with my last visit. He was very helpful with my requests. years. They always give me an excellent services. Charles help with my last visit. He was very helpful with my requests. More

I waa able to get my issue fixed pretty quick. The employees were very nice. The employees were very nice. More

20K mile checkup and oil change addressed in a timely and in a quality manner. Good about getting the work done in a timely fashion. in a quality manner. Good about getting the work done in a timely fashion. More