Lewisville Volkswagen - Service Center

Tim was and always is very professional in getting my car serviced, be it scheduled maintenance or other unexpected issues. serviced, be it scheduled maintenance or other unexpected issues. More

Thank you for getting my recall done for me and having it washed and ready for me by the time you said it would be done. washed and ready for me by the time you said it would be done. More

My service representative told me she would be taking a lunch and that her other colleagues would be the ones to finish up my scheduled maintenance. I was waiting in the lobby for three hours before I thou lunch and that her other colleagues would be the ones to finish up my scheduled maintenance. I was waiting in the lobby for three hours before I thought I saw my car drive past the windows. I didn’t say anything since I’d already asked if my car was finished once before. I waited another 45 minutes before I got up to ask someone if maybe they were doing the technology recall I’d asked to reschedule. No. My car had been sitting there for at least 45 minutes before I came over and saw it parked. I told them which car was mine. The other service provider almost gave me the wrong keys. All in all I was there for three and a half hours when I was told it would take two and I still have to come back for the recall. I’m giving the experience two stars because they at least washed my car. More

No one picks up the phone when you call the service department. Also, I have never had them return a call when I left message. Almost three hours for an oil change that was scheduled ahead of time. department. Also, I have never had them return a call when I left message. Almost three hours for an oil change that was scheduled ahead of time. More

Tim Larsen is a great Service advisor. He is the only one I will go to. He is the only one I will go to. More

Great customer service from Tim and very clear explanation of what was done to my vehicle. explanation of what was done to my vehicle. More

Melissa was amazing! Super professional and fast and keeping me on track of my service Super professional and fast and keeping me on track of my service More

These guys went above and beyond with getting my dream car! Mostly they were very transparent with how everything works! car! Mostly they were very transparent with how everything works! More

They are really nice and kind, perfect service. Especially I love video multi inspection. I like to visit here and get service Especially I love video multi inspection. I like to visit here and get service More

Love receiving the video of my inspection. Service is always on par. The only thing that could improve is the appointment process. Can be difficult to schedule a service appointment. Service is always on par. The only thing that could improve is the appointment process. Can be difficult to schedule a service appointment. More