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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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July 25, 2023

Even though it was under construction the service was fast and efficient. They communicated very well. More

by BARBARAJJOHNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Lewisville Volkswagen responded

We're glad to know that you found our service fast and efficient at Lewisville Volkswagen, even during construction. Communication is key for us! Thanks for your feedback.

July 25, 2023

Disappointed with service tech who said two weeks earlier that the breaks were in good/great condition but then took our vehicle in for close to $800 of work done on the breaks. Took too much time having to More

by DIGIT143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Lewisville Volkswagen responded

I'm sorry to read about your recent experience with us. It's certainly not our intention to cause any inconvenience or confusion regarding the condition of your vehicle and its maintenance needs. I'd like to personally look into this matter for you, so please reach out at a time that suits you best. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

July 23, 2023

Very professional. Customer service was great. The efficiency was good. Keeping me informed with everything was on point. More

by nate_brown88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Lewisville Volkswagen responded

Thank you for the review, Nate! We are so glad to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you again down the road!

July 20, 2023

Great service and kept me updated throughout work. All staff very kind clean facility even during construction More

by lyndseyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Jul 20, 2023 -

Lewisville Volkswagen responded

Thank you for the positive review! We're glad to hear that our team at Lewisville Volkswagen provided great service and kept you informed. We appreciate your kind words and hope to see you again in the future!

July 19, 2023

They took care of everything and left me with zero worries! The techs and people who work at the desk were extremely polite and welcoming. More

by joshuawhitmore3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
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Jul 20, 2023 -

Lewisville Volkswagen responded

We're so glad to hear that you had a worry-free experience at Lewisville Volkswagen! Our team strives to provide excellent service and make every customer feel welcome. Thank you for taking the time to leave us a positive review! Have a great day!

July 19, 2023

I did not have an appointment and they fitted me in and got my taken care of and Melissa was fantastic. More

by sherece.ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Lewisville Volkswagen responded

Thank you for supporting Lewisville Volkswagen with your 5-star review! Melissa will definitely appreciate your shoutout. Take care!

July 18, 2023

Quick and convenient. The showroom is under renovation so won’t comment on the facility. More

by ANOOP19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Lewisville Volkswagen. Safe travels!

July 18, 2023

Excellent as always. Do a great job and get you out quickly usually. Melissa is the greatest. More

by DWDAVIS1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Lewisville Volkswagen responded

We are happy to hear that Melissa and the team gave you a positive experience! Thank you for choosing Lewisville Volkswagen and for sharing your support. Drive safely until we see you again!

July 18, 2023

They do a great job at explaining and listen to your issue. Excellent service Thank you More

by Carlasaylorsrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate your business and hope to see you back again at Lewisville Volkswagen!

July 18, 2023

Mellisa is very professional made at good job and excellent service from all team., keep going More

by mario Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mellisa Ortiz
Report | Print
Jul 19, 2023 -

Lewisville Volkswagen responded

Mario, thank you for the review! We appreciate the kind feedback about Mellisa and hope to see you again at Lewisville Volkswagen. Safe travels!

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