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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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August 01, 2023

Ridiculous from all aspects! Waited 2.5 hours for a key to be coded. Incomplete part ordered. Checked my engine out - not requested. Never have seen so many employees doing s More

by JANC2808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Lewisville Volkswagen responded

We're sorry to read about your experience. It's clear we missed the mark during your visit and for that, we apologize. We strive for efficiency in our services and it seems like this was not reflected in your case. Your feedback is valuable as it helps us improve our service delivery process moving forward. If you'd be willing to discuss further, please reach out at any time. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

August 01, 2023

I had a super good experience. Service was outstanding and no surprises. Good value all around. More

by b1-x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Lewisville Volkswagen responded

We are happy to hear from you! Thank you for trusting Lewisville Volkswagen with your business, we hope to have the opportunity to work with you again down the road. Drive safely!

August 01, 2023

The service quality was excellent. The expert attendant, Charle, was friendly, courteous, knowledgeable, and professional. More

by LOZA.CARLOS.A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles White
Aug 02, 2023 -

Lewisville Volkswagen responded

We're delighted to know that you had an excellent service experience with us at Lewisville Volkswagen. Your kind words about our team are greatly appreciated! Safe travels ahead!

July 28, 2023

They took care of getting me home, found a means of covering major work under warranty, and provided great insight on the issue through their video summary. More

by agv1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Jul 31, 2023 -

Lewisville Volkswagen responded

We're glad to know that our team at Lewisville Volkswagen was able to assist you effectively and provide valuable insight into your vehicle's issue. Thank you for sharing this positive feedback!

July 27, 2023

Melissa Ortiz at Lewisville is very helpful and knowledgeable. She gets 5 stars from me! Everything was done efficiently. I didn’t have to wait long. While waiting, the music was too loud an More

by JANESHOOKFUJI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Lewisville Volkswagen responded

Jane, we're glad to know Melissa provided you with excellent service at Lewisville Volkswagen. We appreciate your feedback about the music and will take it into consideration for a more comfortable environment in future visits. Thanks for sharing!

July 27, 2023

Courteous, friendly, and service dept was straight on and fast, I never used them before but will go back More

by AUDREYJANE1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Lewisville Volkswagen responded

Audrey, we're delighted to know you had a positive experience with our team at Lewisville Volkswagen! We look forward to seeing you again soon for another efficient vehicle service!

July 27, 2023

The service was excellent as Always! Kept me informed throughout the process. I highly recommend Lewisville Volkswagen More

by DAMTEXAN819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Chapman
Jul 28, 2023 -

Lewisville Volkswagen responded

We're glad to know you had an excellent service experience with us at Lewisville Volkswagen! Your recommendation means a lot. We look forward to providing the same level of service to you at your next appointment!

July 26, 2023

Wonderful mechanical work and excellent customer service. The service advisor was super nice and helpful. More

by stellardrivellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Lewisville Volkswagen responded

We're glad to know you had a great experience with our service advisor and team at Lewisville Volkswagen. Thanks for the positive feedback, and we hope to see you back again down the road!

July 26, 2023

They keep everything up to date on my car. They're thorough and walk you though, on video, every inspe tion. More

by CATHESPADARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Lewisville Volkswagen responded

We're glad to know you appreciate our thoroughness and use of video for inspections at Lewisville Volkswagen. Keeping your car up-to-date is a priority for us! Thanks so much for the positive feedback.

July 26, 2023

Great customer service, no pushy up sell. Was understanding when running behind due to traffic. More

by Mrsbiancamurillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Jul 26, 2023 -

Lewisville Volkswagen responded

Thanks for the great review of Lewisville Volkswagen! We appreciate your support.

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