Lewisville Volkswagen - Service Center

I like that you're sent a video to view about the services being done services being done More

Great customer service! Very polite and friendly and good communication. Only negative is how long my car was at the dealership for service. Took four days just to get it Very polite and friendly and good communication. Only negative is how long my car was at the dealership for service. Took four days just to get it diagnosed, and another 8 days to get it repaired. More

The transaction process was quick straightforward. Good to be able to test drive similar car prior to purchase Good to be able to test drive similar car prior to purchase More

Outstanding place. Great service. Great people. Prompt, helpfull. Knows what they are ding. Highly recommend. Great service. Great people. Prompt, helpfull. Knows what they are ding. Highly recommend. More

service department fixed my rim in 48 hours and touched it up thank you also being un construction it did not change anything it up thank you also being un construction it did not change anything More

Love this place! Royce is the BEST technician. He always makes sure any problems I have are addressed and I walk away with great piece of mind. He deserves an award! Royce is the BEST technician. He always makes sure any problems I have are addressed and I walk away with great piece of mind. He deserves an award! More

Always courteous and go above and beyond every single time. From Melissa to the Technicians, I appreciate their professionalism, time, and effort. time. From Melissa to the Technicians, I appreciate their professionalism, time, and effort. More

Great experience from sales to service. Will definitely be a future customer and would recommend Lewisville Volkswagen to family and friends! Will definitely be a future customer and would recommend Lewisville Volkswagen to family and friends! More

What a horrible experience. I made an appointment on Tuesday for an 80k mile service on Friday. They had three days notice that I was bringing the car in. I dropped the car off I made an appointment on Tuesday for an 80k mile service on Friday. They had three days notice that I was bringing the car in. I dropped the car off at 8:15 in the morning and I was told work would be complete by 2:15 in the afternoon. I was going out of town and I had to be back by 5 PM to pick up the car since I work weekends and needed it. At 3:30 I’d still not heard from the dealership about the completion of the work so I called and they told me they had not even pulled it into the shop yet and it would not be ready. They would be keeping it for the weekend. I told him this is unacceptable as I work weekends and need a vehicle, I would have appreciated some communication much earlier that the work could not be completed on that visit, I would have rescheduled. They did offer to let me use a loaner car, but could not match the size of car I already drove. I made it back to the dealership around 430 and just asked for my car back. I was not offered to reschedule the service. I immediately called a Volkswagen dealership in Arlington and they were able to schedule me the following week and complete the work the same day. I will not be back to Lewisville Volkswagen. More

I don’t mind reviewing. What I do mind is asks from the company to compose. And then constant emails when I am reluctant to give you my time, on top of the money I obviously What I do mind is asks from the company to compose. And then constant emails when I am reluctant to give you my time, on top of the money I obviously already have you. Stick to Likert scale. More