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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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September 14, 2023

The employees were courteous and knowledgeable. I will continue to use this dealership.thank you More

by tsayssimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Sep 14, 2023 -

Lewisville Volkswagen responded

Thank you for taking the time to leave Lewisville Volkswagen a five-star review! We are thrilled that our team was courteous and knowledgeable. See you next time!

September 12, 2023

Lewisville Volkswagen always strives to meet your needs. Excellent Customer Service and vehicles! I’m on my 5th Volkswagen from them! I’ll be back! More

by Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Lewisville Volkswagen responded

Ross, we're delighted to know you've had such a positive experience with us at Lewisville Volkswagen. We appreciate your loyalty and look forward to seeing you next time. Enjoy your new Volkswagen!

September 10, 2023

Good customer service. Very long wait, with appointment. Never received the video recording of the multipoint inspection, that was the main reason I went there in the f More

by rilwanbaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles White
Sep 11, 2023 -

Lewisville Volkswagen responded

I'm sorry to read about your negative experience. We strive for efficient service and clear communication, so it's disappointing to see we fell short during your visit. I understand the importance of receiving a video recording of the multipoint inspection - let me personally look into this matter for you. Please reach out at your earliest convenience so we can improve your 3-star rating together. Thank you, Jimmy Foster - Service Manager - 972-538-0702 jfoster@lewisvillevw.com

September 08, 2023

Worked with Melissa at your location. She's very personal, professional and knowledgeable. She kept me informed throughout the process. More

by JIMMYD0204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Lewisville Volkswagen responded

We're glad to know that Melissa provided you with such a positive experience at Lewisville Volkswagen! We appreciate your feedback and look forward to assisting you in the future.

Sep 11, 2023 -

JIMMYD0204 responded

Sounds good!

September 04, 2023

Even though it took longer than expected to get my car repaired, they went beyond the call of duty to accommodate me! More

by Marcelo, sanger TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lewisville Volkswagen responded

Marcelo, we appreciate your patience during the repair process at Lewisville Volkswagen. We're glad to know our team was able to go above and beyond for you!

September 02, 2023

The dealership treated me great, and the customer service was outstanding. I am however extremely disappointed in Volkswagen's stance on only covering battery replacement for 3 years on a new vehicle and th More

by CBARHORST0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lewisville Volkswagen responded

We appreciate your feedback and are glad to know that our team at Lewisville Volkswagen provided you with great service. We understand your concerns about the battery warranty policy, and we'll make sure to pass this on for consideration. Thanks again!

September 02, 2023

Quick fix and great customer service. I brought my car in for a recall issue, and will continue to use Lewisville Volkswagen for all my service needs. More

by catlyn13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Sep 05, 2023 -

Lewisville Volkswagen responded

Catlyn, we're happy to know you had a positive experience with our team at Lewisville Volkswagen. We look forward to helping with all your future service needs!

September 02, 2023

This is the best experience I've had with this service department in over three years. Accurate time lines were communicated and I liked the new design. More

by mattgros0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lewisville Volkswagen responded

We're delighted to know you had a great experience with our service department at Lewisville Volkswagen. We appreciate your feedback on the new design and accurate timelines!

September 02, 2023

They helped me to get in and out quickly. They were able to check the tire pressure and do a car wash and I made it to work on time. They wrr er e all very nice More

by GLOWOOD1956
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Sep 05, 2023 -

Lewisville Volkswagen responded

We're glad to know we could provide you with a quick and efficient service at Lewisville Volkswagen. It's great that our team was able to check your tire pressure, wash your car, and still get you out in time for work! Thanks for the positive feedback.

August 24, 2023

Every employee at Lewisville VW is courteous, knowledgeable, and friendly. They also display a sense of urgency, which is greatly appreciated. More

by JAMESHERRING2178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Aug 25, 2023 -

Lewisville Volkswagen responded

James, we're overjoyed to know our entire team at Lewisville Volkswagen has demonstrated our commitment to customer service! Thank you for the stellar review!

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