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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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September 26, 2023

They did what needed to be done without any extra runaround, and at an appropriate pace. More

by Chrundle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
Sep 27, 2023 -

Lewisville Volkswagen responded

We are glad to hear that our team delivered efficient service. Thank you for choosing Lewisville Volkswagen.

September 21, 2023

Lewisville Volkswagen always goes above and beyond for their customers. I was quickly greeted upon arrival, and used their porter service to get home and back to the dealership once my vehicle was ready. More

by nathanruggles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Lewisville Volkswagen responded

Nathan, we're so glad to know that you've consistently had great experiences with us here at Lewisville Volkswagen. We appreciate your loyalty and look forward to continuing our service for you in the future!

September 21, 2023

Excellent experience dealing with Tim. He made it very easy to get in and out of the dealership More

by TERRYLGREENJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Sep 21, 2023 -

Lewisville Volkswagen responded

We are glad to hear that Tim got you back on the road quickly. Thank you for choosing Lewisville Volkswagen!

September 19, 2023

Lewisville VW was great and not only quickly got me in for an unscheduled service, but offered the next one free of charge only because they couldn’t wash my car in a timely manner! Great customer service More

by sean.herp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Lewisville Volkswagen responded

Sean, we're glad to know you had a great experience at Lewisville Volkswagen. We always strive for top-notch customer service and it's wonderful to see that reflected in your visit. Thanks for the review!

September 19, 2023

I went in for an oil and filter change. The personnel was very friendly and Professional. More

by softfacts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Lewisville Volkswagen responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

September 18, 2023

Car is fixed. That is great news and Lewisville VW got it repaired. M3lissa was excell3nt and helped throughout the long process. Chip shortages and module availab More

by LANCE.MCANELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Lewisville Volkswagen responded

Lance, we're glad to know your car is back on the road thanks to our team at Lewisville Volkswagen. Thank you for your support. We'll be here if you need anything in the future!

September 17, 2023

Excellent customer service and great communication. Both the technician and service team were a pleasure to deal with. More

by Ameer C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Lewisville Volkswagen responded

Ameer, we're delighted to know you had such a positive experience with our team at Lewisville Volkswagen. Thanks for the great review!

September 17, 2023

I had the car less than a month and issues with that I had to pay for. LED light went out the first week I had it. I wanted to get it fixed they said it would take three days get done. So I got it fixed a More

by blkmike817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 18, 2023 -

Lewisville Volkswagen responded

I'm sorry to read about the issues you've encountered with your car, especially so soon after purchase. This is not the experience we aim for and I understand how frustrating it must be. We'd like to discuss this further and see what can be done regarding these matters - please reach out at your earliest convenience. Thank you, Jimmy Foster - Service Director - (972) 538-0570

September 16, 2023

My car was in for repairs for nearly two months. First, there was a 10-day waiting period for which I had to rent a car. Then, no sooner had I picked up the car than I had to return it because the a More

by NCRICALO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Lewisville Volkswagen responded

We're sorry to hear that your repairs took longer than expected and that there were some ongoing issues with your vehicle. It is our goal to provide seamless service and it seems that we missed the mark. I'm happy that Tim has been able to offer his premier assistance along the way, and if you have anything else you would like to discuss at this time, I encourage you to contact me directly. Your complete satisfaction is our priority. Thank you, Jimmy Foster - Service Director - (972) 538-0570

September 15, 2023

Always take care , been with the dealer for around 4/5 years and never have any problems, excellent service More

by hidalg76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
Sep 15, 2023 -

Lewisville Volkswagen responded

We're so glad to know you've been with us for years and have consistently received excellent service at Lewisville Volkswagen. Thank you for your continued trust in our team!

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