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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
925 Reviews

925 Reviews of Lewisville Volkswagen - Service Center

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August 07, 2024

LVW has a very helpful service team that cares about your needs. They were able to get my vehicle serviced in a timely manner. Awesome dealership! More

by kevin.aporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Lewisville Volkswagen responded

Kevin, we're delighted to hear that our service team at Lewisville Volkswagen took great care of your vehicle. Thanks for the awesome review!

July 26, 2024

Jason was very nice and let me and my kids watch some cartoons while we wait. More

by emily.ensor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Lewisville Volkswagen responded

Emily, thank you for choosing Lewisville Volkswagen, we appreciate your positive feedback for Jason!

July 26, 2024

Tim went above and beyond to make sure my car was ready to go when promised. Informed me all along the way of the progress being made. Great experience! More

by DAMTEXAN819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Eagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Lewisville Volkswagen responded

We're delighted to hear that Tim provided such excellent service and kept you informed throughout the process at Lewisville Volkswagen. Thanks for sharing your great experience!

July 12, 2024

All the employees I spoke to at this dealership were knowledgeable and helpful. Clean as well. More

by rosieortiz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Lewisville Volkswagen responded

Thank you for choosing Lewisville Volkswagen, we appreciate your positive feedback!

July 05, 2024

Tim was very excellent in getting my car scheduled for maintenance, the check in and check out process. He also took the time to explain the technician’s report on the wear of the brake pads and rotors a More

by Rseibert2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Lewisville Volkswagen responded

We're glad to hear that Tim provided excellent service and clear explanations during your visit at Lewisville Volkswagen. Thanks for sharing your experience!

June 26, 2024

Been taking my Touareg here to be serviced for 3 years now. Charles made the whole experience smooth and convenient. They offer an excellent shuttle service and keep my car in great shape. I highly recomm More

by agv1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles White
Jun 26, 2024 -

Lewisville Volkswagen responded

Thank you for your continued trust in Lewisville Volkswagen! We're glad to hear that Charles and our shuttle service have made your visits smooth and convenient. We appreciate the recommendation!

June 26, 2024

Great service as usual from Charles and the team at Lewisville VW. I will keep coming to this dealership for service! More

by Juan Solis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles White
Jun 26, 2024 -

Lewisville Volkswagen responded

Juan, thanks for your continued trust in Lewisville Volkswagen! We're glad to hear Charles and the team provided great service once again. See you next time!

June 20, 2024

They are friendly and provide excellent service and care, making every visit a pleasant experience! More

by Dkyousef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph
Jun 21, 2024 -

Lewisville Volkswagen responded

Thank you for reviewing Lewisville Volkswagen! It was so kind of you to share your experience.

June 11, 2024

I recently had a very disappointing experience with service advisor Melissa Ortiz. She did a poor job addressing the issue with my vehicle, replacing the bulb on the completely wrong side. When we took More

by ateeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Lewisville Volkswagen responded

It's disheartening to hear about your experience with our service advisor. We strive for professionalism and accuracy in all interactions, so it's concerning that we fell short here. Your feedback is important, and we'd like the opportunity to address this issue directly with you. Please reach out at your convenience. Thank you, Jimmy Foster - Service Director - (972) 538-0570

May 31, 2024

The service was great and everyone was very friendly. I will be taking my car here again. More

by Claire.rousser
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph
Jun 03, 2024 -

Lewisville Volkswagen responded

We are so happy that our Lewisville Volkswagen team earned your five stars. See you next time. Thanks, Claire!