Lewisville Volkswagen - Service Center

Many thanks to the service staff for getting my out-of-town granddaughter’s Tiguan repaired on a Saturday. out-of-town granddaughter’s Tiguan repaired on a Saturday. More

They provided all the detailed about what was done to the vehicle in a friendly manner. Great service! vehicle in a friendly manner. Great service! More

Great service department! They are thorough and I love that they send a video on the car while they’re working on it and text communication. They are thorough and I love that they send a video on the car while they’re working on it and text communication. More

Tim and Melissa are the best --- Great people who are very good at what they do! ...and buying a car that would keep Tim & Melissa as my service advisors certainly gives VW a bit of a boost when it co very good at what they do! ...and buying a car that would keep Tim & Melissa as my service advisors certainly gives VW a bit of a boost when it comes time to part with my current Sportwagen. Thank you, Tim & Melissa!!! More

good service-good work--good people to work with--great service advisor--great technicians working on vehicle service advisor--great technicians working on vehicle More

Very polite, efficient customer service. Great sharing of information on the service provided via video clip. Kudos to VW Lewisville! I will keep coming back to this dealer. Great sharing of information on the service provided via video clip. Kudos to VW Lewisville! I will keep coming back to this dealer. More

Great communication, on time service completion and recommendation was provided without any pressure. I received a shuttle service as well. Thank you for your service! recommendation was provided without any pressure. I received a shuttle service as well. Thank you for your service! More

This is our second time to the service center. They gave a wrong tag for our car, ending up we waited there for around four hours (1-4 pm) to get oil changed. In between, I checked twice and was t They gave a wrong tag for our car, ending up we waited there for around four hours (1-4 pm) to get oil changed. In between, I checked twice and was told the car was in process, but actually not. In addition, they said they would send me the receipt, but it has been several days and I still have not received the receipt. By the way, the first time service for our car went well. More

I've been a loyal VW customer for several years. My family has purchased 6 VWs from LV VW. They have supported my family by sponsoring our fundraiser golf tournament in memory of our son. I will con My family has purchased 6 VWs from LV VW. They have supported my family by sponsoring our fundraiser golf tournament in memory of our son. I will continue to be loyal. However, this time was disconcerting. My wife's convertible classic beetle has continually had problems with the easily stained seats. They have been cleaned numerous times. Stains appear simply by sweat and/or water. They never fully become clean after re-applying the Dupont treatment. The other thing is this time there were repairs that took a full week to do due to ordering of parts and because the check engine light was on and they said they couldn't return it to us while we waited for the part. They said they don't do loner cars. Meanwhile, my brother and sister in law both have their cars in the shop and both got loners from two different dealerships. Why is it so hard to give a loner? You have given us them before. We went a week with one car. My wife works in Argyle and I work in Garland. It was more than inconvenient having to bring her to work or arrange rides simply because y'all are "backed up" and don't do loners. How do you treat a loyal customer like this? I love the people there and the way we are usually treated, but this time was less than reasonable. More

It was my first time at this dealership and I was impressed at the transparency, the video helped me understand and trust the mechanic decisions impressed at the transparency, the video helped me understand and trust the mechanic decisions More