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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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October 17, 2023

My svce advisor was very professional and courteous. Thanks thanks thanks thanks thanks thanks thanks More

by john.s.green3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Lewisville Volkswagen responded

We're glad to know that you had a positive experience with our service advisor at Lewisville Volkswagen. Your kind words are much appreciated!

October 17, 2023

Our service advisor was great. Our oil change was done it a timely manner. The video inspection was a great plus. More

by meghanevans2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience with our service advisor and appreciated the video inspection at Lewisville Volkswagen. Thanks for your feedback!

October 17, 2023

It was a great visit with my Volkswagen service visit. Thanks for the assistance. All that helped were great!! More

by reynaldo.sierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Lewisville Volkswagen responded

We're glad to know you had a great service visit with us at Lewisville Volkswagen! Our team is always here to assist. Thanks for the positive feedback!

October 13, 2023

not 5 because parts take to long to arrive. Melissa was awesome, Charles helped a lot. More

by luistrevo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Lewisville Volkswagen responded

While we appreciate the kind words about Melissa and Charles. we apologize for the delay with your parts. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Jimmy Foster - Service Director - (972) 538-0570

October 13, 2023

The service department representatives were fast, efficient, very professional, and very friendly. We were really impressed with the service they provided, overall. More

by MSNUCHOLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Oct 16, 2023 -

Lewisville Volkswagen responded

We're delighted to know that our service department at Lewisville Volkswagen made a great impression on you! We strive for efficiency and professionalism, so your feedback is much appreciated. Thank you!

October 13, 2023

Product installation was great and timely. This is my first Volkswagen and I hope to continue to get great service. More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
Oct 16, 2023 -

Lewisville Volkswagen responded

Dennis, we're glad to know your first experience with Lewisville Volkswagen was a positive one! We look forward to providing you with great service in the future. Thanks for choosing us!

October 13, 2023

Very helpful and courteous staff. . The service was superior. I am a very satisfied customer. More

by amariec1955
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Oct 16, 2023 -

Lewisville Volkswagen responded

Thank you for commending the Lewisville Volkswagen team and leaving us a five-star review! We are so glad our service was superior.

October 12, 2023

L VW always takes care of me and I appreciate how helpful, kind, and respectful they are during the process. More

by Dkyousef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Lewisville Volkswagen responded

It's great to know that our team at Lewisville Volkswagen consistently provides you with helpful and respectful service. We appreciate your kind words!

October 12, 2023

Service was excellent from arranging a ride home to performing the work that was needed on the vehicle. Thanks. More

by bertauburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Lewisville Volkswagen responded

We're glad to know that you had an excellent service experience at Lewisville Volkswagen! Our team is always here to provide top-notch assistance. Thank you for your feedback!

October 10, 2023

The overall service team is great. Only issue I had was the wait time (2 weeks to 5 business days during the summer) just to have a technician to even look at the vehicle. They were More

by DLEE04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Lewisville Volkswagen responded

We appreciate your feedback and patience with our service team at Lewisville Volkswagen. We're sorry to learn about the wait time you experienced, we'll certainly work on improving this aspect of our service. Thanks for bringing it to our attention!

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