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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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December 15, 2023

Tim has been very accommodating during the whole process as I had my car serviced. Happy about the service! More

by CAATFFM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Lewisville Volkswagen responded

We're glad to know that Tim was able to provide you with an accommodating service experience at Lewisville Volkswagen. Thanks for the positive feedback!

December 15, 2023

Very friendly Very professional Attention to detail Not pushy I have confidence in the quay of their work More

by raystaniszewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Lewisville Volkswagen responded

Ray, we're delighted to know you found our team at Lewisville Volkswagen friendly and professional. We always aim for top-notch service! Thanks for your confidence in us.

December 14, 2023

John Chapman and David Maloy were a pleasure to work with. Chris Eagen also got us in and out for our service appointment. Love the staff! More

by LinseyMaloy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Lewisville Volkswagen responded

Linsey, we're so glad to know that John, David, and Chris made your service experience at Lewisville Volkswagen a pleasant one. We appreciate the love for our staff!

December 14, 2023

Melissa was amazing! Definitely always has the best interest in helping in whatever she can and definitely will recommend her More

by britani84avila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Lewisville Volkswagen responded

Britani, we're so glad to know that Melissa was able to assist you at Lewisville Volkswagen. Thanks for recommending us!

December 13, 2023

Oil change took 2 hours to finish, price reflected on website was not what the price turned out to be. There was a twenty dollar difference which is kind of crazy. Not sure what happened or why it took s More

by chris.p012001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Lewisville Volkswagen responded

Chris, I'm sorry to read about your recent experience with your oil change. We strive for efficiency and transparency in our services and pricing, so it's disappointing to learn that you got a different impression during your visit. I'd like the opportunity to discuss this further and see how we can make things right for you. Please reach out at your earliest convenience. Thank you, Jimmy Foster - Service Director - (972) 538-0570

December 13, 2023

Clean, unrushed, efficient, good pickup and delivery, I liked the video by the service technician More

by peter.r.marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Lyons
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Dec 13, 2023 -

Lewisville Volkswagen responded

Peter, thank you for leaving Lewisville Volkswagen a five-star review! We are thrilled that your service visit went smoothly from start to finish. Safe travels!

December 13, 2023

Very clean and professional. I would recommend to friends and family for any repairs there More

by b_yasuko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Lewisville Volkswagen responded

Thank you for trusting Lewisville Volkswagen with your service needs! We appreciate you taking the time to leave us this lovely review.

December 13, 2023

Melissa Ortiz was great. Parts are expensive though. Quick service. Feel comfortable going there for service More

by CAYCERALEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Lewisville Volkswagen responded

We're glad to know that Melissa provided you with great service at Lewisville Volkswagen! We understand your concerns about the parts pricing, but we assure you our aim is always to provide top-notch value. Thanks for choosing us and sharing your experience!

December 12, 2023

Tim was great! Great communication! Video of car and repairs were top notch. Very quick and Efficient. Very thorough! More

by Johnrod7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Lewisville Volkswagen responded

John, we're glad to know Tim provided top-notch service at Lewisville Volkswagen! We appreciate your feedback and hope you enjoy the ride.

December 11, 2023

Very friendly staff, always courteous and trying to make your visit as hassle free as possible. New dealership wait area is comfortable. More

by CHELONORIEGA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Lewisville Volkswagen responded

Thanks for highlighting our friendly staff and comfortable waiting area at Lewisville Volkswagen! We always aim for a hassle-free experience - see you next time!

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