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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
948 Reviews

948 Reviews of Lewisville Volkswagen - Service Center

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January 09, 2024

Tim Larsen is great to work with. He is patient and gets the job done. More

by nofilbarlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Lewisville Volkswagen responded

Thank you for reviewing Tim and Lewisville Volkswagen! We hope you have a great day!

January 06, 2024

They repaired my car in a speedy manner and made sure I was dropped off and picked up from my work. Very satisfied customer. More

by Gypsie Riley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
Jan 08, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience with our team at Lewisville Volkswagen. We always aim for efficient service and customer satisfaction! Thanks for your review.

January 06, 2024

Ralph really care about customer. While waiting for service being completed, I regularly got updates about results. More

by Yevgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph
Jan 08, 2024 -

Lewisville Volkswagen responded

Yevgen, it's great to know that Ralph kept you well-informed during your service visit at Lewisville Volkswagen. We appreciate the positive feedback!

January 06, 2024

From original phone call to getting my car taken care of I was well treated. More

by barbriyel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2024 -

Lewisville Volkswagen responded

Thank you for leaving Lewisville Volkswagen a five-star review! We are glad that you had a positive experience with our team. See you down the road!

January 05, 2024

Melissa and her team have been fantastic. They send me a video overview of the work done, offer a shuttle service, and are all upbeat and friendly. Has more of a Mom and Pop shop feel. Can't More

by Digitalnomad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Lewisville Volkswagen responded

We're so glad to know you've had a fantastic experience with our team at Lewisville Volkswagen! We strive for that 'Mom and Pop' feel, while providing top-notch service. Thanks for the high praise - we appreciate it!

January 04, 2024

Tim is a fantastic service advisor. I really appreciate him and the technician videos that help explain needed repairs. More

by Nick Gaugler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Lewisville Volkswagen responded

Nick, we're glad to know you had a positive experience with Tim and appreciated the technician videos. Thanks for choosing Lewisville Volkswagen!

January 04, 2024

Always outstanding service. They stay in touch. Used the shuttle. The driver is very friendly. Great dealership. Will continue to use them. More

by JOEPRINTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Lewisville Volkswagen responded

We're delighted to know you've had consistently outstanding service at Lewisville Volkswagen! Our team appreciates your continued support. See you next time!

January 03, 2024

I've been here twice to correct issues another dealer hadn't. Even though I didn't buy my car here, they treated me as if I did. Even though I didn't buy my car here, I'll never take it anywhere else. Gr More

by coreyacole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Lewisville Volkswagen responded

Corey, it's great to know that our team at Lewisville Volkswagen could provide you with the excellent service you deserve. Thanks for trusting us - see you next time!

January 02, 2024

My very first time and I had a great time talking to Melissa, who made it easy for me to understand what job needed to be done to fix my VW Jetta. Thank you again for all you do. More

by GUSTAVOMELO1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Lewisville Volkswagen responded

We're so glad to know that Melissa was able to help you understand the necessary repairs for your VW Jetta. Thanks for sharing your kind words - see you next time at Lewisville Volkswagen!

January 01, 2024

Honestly, it was questionable when i started going here. Bc i moved, they never have loaner cars when i go. Which is wierd! Lol however, I appreciate the update videos. I owned a Acura, and never did i get More

by lioduarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Lewisville Volkswagen responded

We appreciate your honest feedback! It's great to know that you've found value in our update videos and service at Lewisville Volkswagen. We're always striving for improvement, so we'll take note of the loaner car situation. Thanks again for sharing your experience with us!

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