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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
931 Reviews

931 Reviews of Lewisville Volkswagen - Service Center

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December 29, 2023

Wonderful people! Love the family feel and teamwork to get me in and out as quickly as possible! Thanks LVW! More

by MACYMBLACKBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Lewisville Volkswagen responded

We're delighted to know you enjoyed the family feel and teamwork here at Lewisville Volkswagen! We always aim for a quick, efficient service. Thanks for your review and support!

December 28, 2023

Excellent service and I love the way the dealership is organized now. It was redecorated since I was there and I like the new layout etc. More

by LYNCH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Lewisville Volkswagen responded

We're glad to know you enjoyed our revamped dealership layout at Lewisville Volkswagen! Your feedback is appreciated and we look forward to providing more excellent service in the future.

December 27, 2023

I always experience good customer service at Lewisville VW's Service department. Thanks for helping me take care of my car! More

by Irenem08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Lewisville Volkswagen responded

Irene, we're glad to know you've had consistent positive experiences with our service department at Lewisville Volkswagen. We appreciate your trust in us for taking care of your car!

December 24, 2023

We brought our car in because it has mad a very odd noise for the last 6 months. I had to take the day off and drop the car off and had to get a ride to and from the dealership. They couldn’t find anything More

by Ldreyer
Recommend Dealer
No
Employees Worked With
No one in particular just want the car fixed.
Dec 25, 2023 -

Lewisville Volkswagen responded

I'm sorry to read about the ongoing issue with your car, and understand how frustrating this must be. We strive for thoroughness in our service department, so it's disappointing that we've missed something here. Please reach out directly so we can arrange a time to take another look at your vehicle and hopefully find a solution for you. Thank you, Jimmy Foster - Service Director - (972) 538-0570

December 22, 2023

Very efficient and smooth! The waiting room was fully stocked. The staff were courteous and helpdul More

by shelleybeedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2023 -

Lewisville Volkswagen responded

We're glad to know your visit at Lewisville Volkswagen was efficient and smooth! Our team always aims for top-notch service. Thanks for the positive feedback, we appreciate it!

December 20, 2023

Exceptional treatment. The best car service ever obtained. Courteous, informed, helpful agent that looked for the best customer advantages. He showed me how to change the k More

by RFCIFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recognize the person on the people depicted by the very small pictures.
Dec 20, 2023 -

Lewisville Volkswagen responded

We're so glad to know you had an exceptional experience at Lewisville Volkswagen! It's our goal to provide top-notch service and help with any car needs, including those little things like changing a key battery. Thanks for the review!

December 16, 2023

My associate was really informative on my concerns for my vehicle. Maintenance was quick and efficient More

by mskrse1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Lewisville Volkswagen responded

We're glad to know that our team at Lewisville Volkswagen was able to provide you with informative and efficient service. Thanks for sharing your positive experience!

December 15, 2023

They are always kind, and work hard to communicate with you whether it is good or bad news. I use them every time I need something serviced on my VW. More

by Ajw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles White
Dec 15, 2023 -

Lewisville Volkswagen responded

We appreciate your loyalty and trust in our team at Lewisville Volkswagen! We're committed to providing the best service, whether it's good news or bad. Thanks for choosing us for all your VW needs!

December 15, 2023

Tim and the team was great! From check in to the shuttle which took me home - all great! More

by CBEKKER012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The older gentleman who drive the shuttle
Dec 18, 2023 -

Lewisville Volkswagen responded

We really appreciate your kind words about Tim! Thank you for choosing Lewisville Volkswagen and for sharing your feedback. Drive safely!

December 15, 2023

Excellent treat on front desk people. Very clear to explain all issues and work to do. More

by GLRAMIREZ73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Lewisville Volkswagen responded

It is great to hear that our team provided helpful support throughout your service visit. Thank you for working with us here at Lewisville Volkswagen!

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