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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
926 Reviews

926 Reviews of Lewisville Volkswagen - Service Center

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December 20, 2023

Exceptional treatment. The best car service ever obtained. Courteous, informed, helpful agent that looked for the best customer advantages. He showed me how to change the k More

by RFCIFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recognize the person on the people depicted by the very small pictures.
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Dec 20, 2023 -

Lewisville Volkswagen responded

We're so glad to know you had an exceptional experience at Lewisville Volkswagen! It's our goal to provide top-notch service and help with any car needs, including those little things like changing a key battery. Thanks for the review!

December 16, 2023

My associate was really informative on my concerns for my vehicle. Maintenance was quick and efficient More

by mskrse1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Lewisville Volkswagen responded

We're glad to know that our team at Lewisville Volkswagen was able to provide you with informative and efficient service. Thanks for sharing your positive experience!

December 15, 2023

They are always kind, and work hard to communicate with you whether it is good or bad news. I use them every time I need something serviced on my VW. More

by Ajw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles White
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Dec 15, 2023 -

Lewisville Volkswagen responded

We appreciate your loyalty and trust in our team at Lewisville Volkswagen! We're committed to providing the best service, whether it's good news or bad. Thanks for choosing us for all your VW needs!

December 15, 2023

Tim and the team was great! From check in to the shuttle which took me home - all great! More

by CBEKKER012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The older gentleman who drive the shuttle
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Dec 18, 2023 -

Lewisville Volkswagen responded

We really appreciate your kind words about Tim! Thank you for choosing Lewisville Volkswagen and for sharing your feedback. Drive safely!

December 15, 2023

Excellent treat on front desk people. Very clear to explain all issues and work to do. More

by GLRAMIREZ73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Lewisville Volkswagen responded

It is great to hear that our team provided helpful support throughout your service visit. Thank you for working with us here at Lewisville Volkswagen!

December 15, 2023

Tim has been very accommodating during the whole process as I had my car serviced. Happy about the service! More

by CAATFFM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Lewisville Volkswagen responded

We're glad to know that Tim was able to provide you with an accommodating service experience at Lewisville Volkswagen. Thanks for the positive feedback!

December 15, 2023

Very friendly Very professional Attention to detail Not pushy I have confidence in the quay of their work More

by raystaniszewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Lewisville Volkswagen responded

Ray, we're delighted to know you found our team at Lewisville Volkswagen friendly and professional. We always aim for top-notch service! Thanks for your confidence in us.

December 14, 2023

John Chapman and David Maloy were a pleasure to work with. Chris Eagen also got us in and out for our service appointment. Love the staff! More

by LinseyMaloy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Lewisville Volkswagen responded

Linsey, we're so glad to know that John, David, and Chris made your service experience at Lewisville Volkswagen a pleasant one. We appreciate the love for our staff!

December 14, 2023

Melissa was amazing! Definitely always has the best interest in helping in whatever she can and definitely will recommend her More

by britani84avila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Lewisville Volkswagen responded

Britani, we're so glad to know that Melissa was able to assist you at Lewisville Volkswagen. Thanks for recommending us!

December 13, 2023

Oil change took 2 hours to finish, price reflected on website was not what the price turned out to be. There was a twenty dollar difference which is kind of crazy. Not sure what happened or why it took s More

by chris.p012001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Lewisville Volkswagen responded

Chris, I'm sorry to read about your recent experience with your oil change. We strive for efficiency and transparency in our services and pricing, so it's disappointing to learn that you got a different impression during your visit. I'd like the opportunity to discuss this further and see how we can make things right for you. Please reach out at your earliest convenience. Thank you, Jimmy Foster - Service Director - (972) 538-0570

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