Lewisville Volkswagen - Service Center

Ralph really care about customer. While waiting for service being completed, I regularly got updates about results. While waiting for service being completed, I regularly got updates about results. More

Melissa and her team have been fantastic. They send me a video overview of the work done, offer a shuttle service, and are all upbeat and friendly. Has more of a Mom and Pop shop feel. Can't They send me a video overview of the work done, offer a shuttle service, and are all upbeat and friendly. Has more of a Mom and Pop shop feel. Can't rate them high enough. More

From original phone call to getting my car taken care of I was well treated. I was well treated. More

Always outstanding service. They stay in touch. Used the shuttle. The driver is very friendly. Great dealership. Will continue to use them. They stay in touch. Used the shuttle. The driver is very friendly. Great dealership. Will continue to use them. More

Tim is a fantastic service advisor. I really appreciate him and the technician videos that help explain needed repairs. I really appreciate him and the technician videos that help explain needed repairs. More

I've been here twice to correct issues another dealer hadn't. Even though I didn't buy my car here, they treated me as if I did. Even though I didn't buy my car here, I'll never take it anywhere else. Gr hadn't. Even though I didn't buy my car here, they treated me as if I did. Even though I didn't buy my car here, I'll never take it anywhere else. Great service. More

My very first time and I had a great time talking to Melissa, who made it easy for me to understand what job needed to be done to fix my VW Jetta. Thank you again for all you do. Melissa, who made it easy for me to understand what job needed to be done to fix my VW Jetta. Thank you again for all you do. More

The people are polite and personable. I purchased the Platinum warranty and now see it was a waste of money. My VW Taos has computer issues and can’t be fixed. The issues come & go which I purchased the Platinum warranty and now see it was a waste of money. My VW Taos has computer issues and can’t be fixed. The issues come & go which makes it hard to fix according to service guy. My car died twice in the middle of intersection and I had to quickly put it into park and restart it. Cars were honking at me and I caused a traffic jam. Other issues are happening which began the first week I purchased it in Oct 2023. I will get a lawyer to handle it due to no help from VW More

Professional staff and very top notch service. Melissa especially was informative throughout the process. I really loved that they sent me a comprehensive video of the service being done on my car Melissa especially was informative throughout the process. I really loved that they sent me a comprehensive video of the service being done on my car, great feature! Will definitely be returning. More

Tim Larson was a great service adviser. He worked with me from start to finish to keep me informed on what to expect and the status of my repairs. My technician Max Duncan sent me a great He worked with me from start to finish to keep me informed on what to expect and the status of my repairs. My technician Max Duncan sent me a great video of my inspection showing me his recommended repairs that helped me make a decision on what I wanted to get done. More