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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
948 Reviews

948 Reviews of Lewisville Volkswagen - Service Center

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February 08, 2024

The service was fast! They always take care of me when my car is serviced! More

by anastasia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Lewisville Volkswagen responded

Thank you for stopping by to review Lewisville Volkswagen! We truly appreciate your feedback!

February 07, 2024

Went in for annual oil change and checkup. Service was a good experience and very fast. More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Lewisville Volkswagen responded

Bruce, it was our pleasure to assist you. Thank you from all of us here at Lewisville Volkswagen!

February 07, 2024

Great, friendly team. No haggle or hassle, accepted my car ahead of drop off and had it ready as promised. More

by Hellohideme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Lewisville Volkswagen responded

We're glad to know that you had a hassle-free experience with us at Lewisville Volkswagen. We always aim for efficiency and friendliness in our service. Thanks for the review!

February 07, 2024

Went in for oil change . Service was a good . Wait time was around 2 Hrs More

by pradipta.chatterjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Lewisville Volkswagen responded

We appreciate your business and your review! Thanks from the Lewisville Volkswagen Team, Pradipta.

February 06, 2024

Malik and Tim were great and very helpful. Extra fluff to meet minimum word count More

by DCHO1
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malik
Feb 07, 2024 -

Lewisville Volkswagen responded

Thank you for this kind shoutout to Malik and Tim at Lewisville Volkswagen! We truly appreciate it!

February 05, 2024

We had a very polite and knowledgeable service representative during the service visit. Great service. More

by RBARCENA07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience with our service representative at Lewisville Volkswagen. Thanks for your kind words about our great service!

February 03, 2024

Great service as usual. Took a little longer than expected, waiting for a part, but great service once they were here. More

by coreyacole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Lewisville Volkswagen responded

Corey, we appreciate your patience and understanding while waiting for the part. We're glad to know you were satisfied with our service at Lewisville Volkswagen!

February 03, 2024

I made an appointment to get my tire rotated. After they inspected my vehicle, they said that my coolant and brake fluid were getting dark and needed replacement. I just got those changed 3k mile More

by Harry
Recommend Dealer
No
Employees Worked With
RALPH JEAN-LOUIS
Feb 05, 2024 -

Lewisville Volkswagen responded

Harry, I'm sorry to read about your recent experience. It's clear that we didn't meet our usual high standards of service and for this, I apologize. I'd like the opportunity to make things right and ensure you receive the quality care you deserve. Please reach out at your earliest convenience so I can address these issues directly with you. Thank you, Jimmy Foster - Service Director - (972) 538-0570

February 02, 2024

It was not a pleasant experience since, firstly, we were not informed that the maintenance service on my car due at 40K miles was not covered and would be charged. Secondly the electrical complaint that I h More

by Aamir Lakhani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Lewisville Volkswagen responded

Aamir, I'm glad Tim was able to assist you well and the shuttle service was helpful. However, I'm sorry to read about your recent experience with us. It's our goal to provide clear communication and efficient service for all of our customers, so it's disappointing that we fell short in this instance. I'd like an opportunity to make things right - please reach out at your earliest convenience so we can address any unresolved issues directly. Thank you, Jimmy Foster - Service Director - (972) 538-0570

February 02, 2024

Mellisa was wonderful, very helpful and very informative. Your interactive video texting with the mechanic is awesome! I highly recommend and will be back. More

by LBELLIZZI_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Lewisville Volkswagen responded

We're delighted to know that Mellisa, our service video, and top-notch communication made your experience at Lewisville Volkswagen such a smooth and easygoing process. We appreciate the recommendation, see you next time!

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