Lewisville Volkswagen - Service Center

Fast service and knowledgeable staff. The issue was taken care of promptly and accurately. Thank you The issue was taken care of promptly and accurately. Thank you More

Brought my car in for a 50k scheduled service and for an airbag indicator light that popped up on my dashboard. After taking my car home, i realized that the sound system in the car is worse now. Not sure w airbag indicator light that popped up on my dashboard. After taking my car home, i realized that the sound system in the car is worse now. Not sure what the mechanic did but the sound quality in my car is very poor now. More

They did a fine job in all respects. Well, your system wants more words. Why do I need to bloviate like a Democrat,? my first sentence was quite clear. Well, your system wants more words. Why do I need to bloviate like a Democrat,? my first sentence was quite clear. More

Earlier in parts & Tim in service were fantastic. Highly recommend this dealership. They got us in & out quick. Highly recommend this dealership. They got us in & out quick. More

The woman that scheduled my service is rude and demeaning to customers over the phone. My service advisor was slightly rude from the beginning however he did end up getting me a rental to use during the serv to customers over the phone. My service advisor was slightly rude from the beginning however he did end up getting me a rental to use during the service which was nice. The technician was super nice, very knowledgeable, and funny! The next day my technician sent a video of what he repaired and said the vehicle was going to cleaning and my advisor would let me know when it was ready to pick up except 3.5 hours later & 3 calls & 3 voicemails (because no one ever answers the phone there) & 3 texts my advisor finally called back and said it’s been ready. I arrive and a different person slaps 2 different stacks of paper on counter and says sign here and then you’re good and neglected to discuss what exactly I was signing for. After I asked what am I signing for he acted annoyed that I would ask what I was signing before I signed it. Darrin McKinney, the technician that did the service on my car, was Lewisvilles saving grace! He is the only reason you received 3 stars; he was 5 stars on his own and everyone else was 3 or less! More

Tim was great. Explained everything as things went along. Kept in contact during the whole process. Explained everything as things went along. Kept in contact during the whole process. More

It took the dealership three months to have a loaner car available for us. We requested it one week after taking delivery of our id.4 We dropped off our vehicle and after they had it for 3 weeks we final available for us. We requested it one week after taking delivery of our id.4 We dropped off our vehicle and after they had it for 3 weeks we finally called to see what the hold up was because the service advisor never called us. The entire repair took the better part of a month (for a central locking module programming reset) and there was practically no communication from the service advisor, except for when it was time to pick up the car. More

All of the folks in the service and parts departments have been instrumental in keeping my 2006 Jetta TDI on the road! have been instrumental in keeping my 2006 Jetta TDI on the road! More

Charles at the service department was great. Unfortunately they could not help me with remote start on my vehicle since it is a new model. Unfortunately they could not help me with remote start on my vehicle since it is a new model. More

I am very happy with the staff I met. They are very friendly and very professional. They are very friendly and very professional. More