Lewisville Volkswagen - Service Center

Good customer service. Repair still in process- part ordered. Should be on sometime next week Repair still in process- part ordered. Should be on sometime next week More

Joseph Wofford was fantastic in facilitating the visit from start to finish. Look forward to going back from start to finish. Look forward to going back More

This is my second bad experience with this service department and my second time going. I made an appointment at 11:15 when I arrived I was told it would be an hour tops, and then about 20 minutes la department and my second time going. I made an appointment at 11:15 when I arrived I was told it would be an hour tops, and then about 20 minutes later the man who told me that let me know his manager said it would be 2.5 hours now. I asked why make an appointment if it will be a 3 hour wait? He said that they had others in front of me and some guys at lunch so they couldn’t get to my car. I ended up having to Uber somewhere and Uber back. THEN…from the time I got my text the car was being serviced to when it was done was barely 35 minutes and I don’t think they did anything. The oil change light is still on! It was not washed! And as I picked it up I was told to be kind on my survey….really?!?! Maybe they are used to be telling honestly how bad the service is! This is my daughters vehicle and my other daughter is getting ready to need a car…we will not ever buy a vehicle from this dealership again! More

It was not a pleasant experience since, firstly, we were not informed that the maintenance service on my car due at 40K miles was not covered and would be charged. Secondly the electrical complaint that I h not informed that the maintenance service on my car due at 40K miles was not covered and would be charged. Secondly the electrical complaint that I had, was not resolved due to the unavailability of the module even after keeping the vehicle till EOD. However, Tim assisted me very well. I was even offered a shuttle service by Lyft and covered more miles till my house, than the normal. More

They were nice and helpful. Better than the location in mckinney. Will definitely come again. Better than the location in mckinney. Will definitely come again. More

It took a long time, but I really liked Joseph and Ralph. Overall good experience. Overall good experience. More

Lewisville Volkswagen service department was great. Excellent customer service training has paid off. Appreciate tech and service advisor for step by step stages my vehicle was in. Excellent customer service training has paid off. Appreciate tech and service advisor for step by step stages my vehicle was in. More

Mellisa was wonderful, very helpful and very informative. Your interactive video texting with the mechanic is awesome! I highly recommend and will be back. Your interactive video texting with the mechanic is awesome! I highly recommend and will be back. More

Very happy with the way everything went. Servixe was timely, efficient, friendly and understanding and satisfied. Servixe was timely, efficient, friendly and understanding and satisfied. More

As always I experienced a great customer services from both Melissa and Tim, the communication was always prompt and clear, which makes it easy to take decisions about my car. Thank you! both Melissa and Tim, the communication was always prompt and clear, which makes it easy to take decisions about my car. Thank you! More