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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
926 Reviews

926 Reviews of Lewisville Volkswagen - Service Center

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February 07, 2024

Went in for oil change . Service was a good . Wait time was around 2 Hrs More

by pradipta.chatterjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Lewisville Volkswagen responded

We appreciate your business and your review! Thanks from the Lewisville Volkswagen Team, Pradipta.

February 07, 2024

Great, friendly team. No haggle or hassle, accepted my car ahead of drop off and had it ready as promised. More

by Hellohideme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Lewisville Volkswagen responded

We're glad to know that you had a hassle-free experience with us at Lewisville Volkswagen. We always aim for efficiency and friendliness in our service. Thanks for the review!

February 06, 2024

Malik and Tim were great and very helpful. Extra fluff to meet minimum word count More

by DCHO1
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malik
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Feb 07, 2024 -

Lewisville Volkswagen responded

Thank you for this kind shoutout to Malik and Tim at Lewisville Volkswagen! We truly appreciate it!

February 05, 2024

We had a very polite and knowledgeable service representative during the service visit. Great service. More

by RBARCENA07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience with our service representative at Lewisville Volkswagen. Thanks for your kind words about our great service!

February 03, 2024

I made an appointment to get my tire rotated. After they inspected my vehicle, they said that my coolant and brake fluid were getting dark and needed replacement. I just got those changed 3k mile More

by Harry
Recommend Dealer
No
Employees Worked With
RALPH JEAN-LOUIS
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Feb 05, 2024 -

Lewisville Volkswagen responded

Harry, I'm sorry to read about your recent experience. It's clear that we didn't meet our usual high standards of service and for this, I apologize. I'd like the opportunity to make things right and ensure you receive the quality care you deserve. Please reach out at your earliest convenience so I can address these issues directly with you. Thank you, Jimmy Foster - Service Director - (972) 538-0570

February 03, 2024

Great service as usual. Took a little longer than expected, waiting for a part, but great service once they were here. More

by coreyacole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Lewisville Volkswagen responded

Corey, we appreciate your patience and understanding while waiting for the part. We're glad to know you were satisfied with our service at Lewisville Volkswagen!

February 02, 2024

Fast and easy. All staff members were friendly and easy to do business with. Will day e back More

by fostersyfz450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Feb 02, 2024 -

Lewisville Volkswagen responded

Thank you for leaving Lewisville Volkswagen a five-star review! We are so glad our team was a pleasure to do business with.

February 02, 2024

Very detailed and accurate description of what I needed, efficient nice and fast. Very pleased. More

by daltonghen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Lewisville Volkswagen responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- The Lewisville Volkswagen Team

February 02, 2024

Melissa was super awesome at helping me get my tires and wheels fixed up. She provided great customer service! More

by ptkeri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Lewisville Volkswagen responded

We're glad to know that Melissa was able to assist you with your tires and wheels at Lewisville Volkswagen. Thanks for highlighting her excellent customer service!

February 02, 2024

Everyone is polite and professional. The tech found the issue very quickly and they fixed the car at a very fair price. More

by JTARRANT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Lewisville Volkswagen responded

We're glad to know our team at Lewisville Volkswagen was able to assist you efficiently and professionally. Thanks for the positive feedback - take care and drive safely!

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