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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
939 Reviews

939 Reviews of Lewisville Volkswagen - Service Center

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February 20, 2024

Tim Larsen and team did a great job with my service and communicated well as needed. More

by baarchuleta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Lewisville Volkswagen responded

We are glad to hear that Tim was great to work with. Thank you for choosing Lewisville Volkswagen!

February 20, 2024

The team was great. I love that I can send a text to alter the service being conducted. More

by SalinaWallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure who I worked with, the pictures need to be larger
Feb 20, 2024 -

Lewisville Volkswagen responded

Salina, thank you for leaving the Lewisville Volkswagen team a five-star review! We are so glad that you enjoyed our text alerts for added convenience.

February 17, 2024

Great job. It is nice sending video to client regarding of what maintenance they are doing in the vehicle. More

by jpaul_biltz023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Jean Louis-Jr
Feb 19, 2024 -

Lewisville Volkswagen responded

We're glad to know you appreciated the video updates on your vehicle's maintenance at Lewisville Volkswagen. We believe in keeping our customers informed every step of the way! Thanks for sharing your experience with us.

February 16, 2024

There was a slight oversight on a tire that needed attention, but they took care of it immediately. More

by lvsooner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Lewisville Volkswagen! We are glad that our team quickly resolved any oversight and ensured you left happy with your visit. Until next time!

February 16, 2024

Melissa provided exceptional assistance and thoroughly explained everything. She handled the process of repairing the damage we caused with ease and professionalism. I will always seek her assistance when More

by CHARBEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Lewisville Volkswagen responded

Charbel, we're glad to know Melissa was able to provide you with such a positive experience at Lewisville Volkswagen. We appreciate your feedback about the loaner cars and will definitely take it into consideration. Thanks for recommending us!

February 15, 2024

Staff was courteous. The work was completed in a timely manner. It was a Great job. Thank you More

by bjsenasack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Lewisville Volkswagen!

February 14, 2024

I always receive an honest opinion on what my Jetta needs, I appreciate an honest and expert opinion More

by sandra.romero94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

Sandra, thank you for sharing your kind words for the Lewisville Volkswagen team! We are grateful for your five-star review and support. See you next time!

February 14, 2024

Excellent service! Service personnel greeted me with a smile and with anticipation of my arrival. They were very hospitable and the service waiting area was full of man More

by Daryl Atkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

Daryl, it's great to know that our team at Lewisville Volkswagen was able to provide you with a comfortable and efficient service experience. We appreciate your kind words!

February 13, 2024

Had recall preformed and now every time I key on my vehicle it says check starter system. Tried calling it said please text us, texted it said please call. More

by spencer_westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fatima Azhar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

I'm sorry to read about the issues you're experiencing with your vehicle after a recall service, and for any confusion in our communication methods. This is certainly not the experience we aim to provide. I'd like to help get this sorted out - please reach out directly so we can discuss further. Thank you, Jimmy Foster - Service Director - (972) 538-0570

February 13, 2024

Ralph was professonal, friendly, engaging and personable. Ralph was able to accomodate my first 10K mileage service on Saturday! More

by dwamtg22
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jibril Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph in Service Dept
Feb 13, 2024 -

Lewisville Volkswagen responded

We're so glad to know that Ralph was able to accommodate your 10K mileage service on a Saturday at Lewisville Volkswagen! We appreciate the positive feedback and look forward to serving you again in the future.

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