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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
930 Reviews

930 Reviews of Lewisville Volkswagen - Service Center

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February 13, 2024

Tim Larsen was patient & helpful and he took time to answer all my questions thoroughly. On the video sent by mechanic, he spoke too fast and too quietly so could not understand some of what he was say More

by PETEJASNA
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

We appreciate your feedback and are glad to know that Tim was able to assist you effectively at Lewisville Volkswagen. We apologize for any inconvenience caused by the TV volume and will take note of this for future improvements. Thanks again, we look forward to serving you next time!

February 13, 2024

I had to get my 60k service complete over the weekend and I had the most pleasant experience thanks to my service advisor, Ralph! He was so communicative and polite. Could not of asked for a better experienc More

by Lisa R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Jean-Louis
Feb 14, 2024 -

Lewisville Volkswagen responded

Lisa, we're so glad to know that Ralph provided you with a pleasant experience during your 60k service at Lewisville Volkswagen. Thanks for the positive feedback!

February 13, 2024

Price was good not so much on the communication, everyone was professional and answered all of our questions. But if your keeping our car overnight and thought the weekend wee need to know and not have to ca More

by jason.stechman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

We appreciate your feedback and apologize for any communication issues you experienced. We're glad to know our team was professional and helpful at Lewisville Volkswagen, but we'll certainly work on improving our updates in the future. Thanks for bringing this to our attention!

February 13, 2024

Had recall preformed and now every time I key on my vehicle it says check starter system. Tried calling it said please text us, texted it said please call. More

by spencer_westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fatima Azhar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

I'm sorry to read about the issues you're experiencing with your vehicle after a recall service, and for any confusion in our communication methods. This is certainly not the experience we aim to provide. I'd like to help get this sorted out - please reach out directly so we can discuss further. Thank you, Jimmy Foster - Service Director - (972) 538-0570

February 13, 2024

Ralph was professonal, friendly, engaging and personable. Ralph was able to accomodate my first 10K mileage service on Saturday! More

by dwamtg22
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jibril Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph in Service Dept
Feb 13, 2024 -

Lewisville Volkswagen responded

We're so glad to know that Ralph was able to accommodate your 10K mileage service on a Saturday at Lewisville Volkswagen! We appreciate the positive feedback and look forward to serving you again in the future.

February 11, 2024

Professional. Friendly. Courteous. Upon arrival, for my scheduled appointment, I was warmly greeted by Melissa; my service representative. Melissa and I had visite More

by c.k.watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Lewisville Volkswagen responded

We're delighted to know that Melissa made your visit feel like catching up with a friend and guided you through the repair process at Lewisville Volkswagen. It's great to have such positive feedback, thank you!

Feb 12, 2024 -

c.k.watts responded

Great service is hard to come by, from anywhere, these days. Lewisville seems to have mastered it!

February 10, 2024

Fast and efficient was in and out same day! Car was washed and cleaned and delivered to me upfront! More

by KLAHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Lewisville Volkswagen responded

Thanks so much for sharing your experience and leaving Lewisville Volkswagen a five-star review! We are glad that everything went smoothly and your vehicle is looking like new. Until next time!

February 10, 2024

The service is very efficient. The technician is very polite, informative and professional. It’s an excellent experience. More

by yyhaooo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylon Patterson
Feb 12, 2024 -

Lewisville Volkswagen responded

We're glad to know you had an excellent experience with our service team at Lewisville Volkswagen! We strive for efficiency and professionalism, so it's great to see that reflected in your visit. Thanks for the review!

February 09, 2024

Incredible service from start finish. Melissa was extremely helpful throughout the entire process. I came in to have a few things fixed and received a detailed video of my car along with More

by christian thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Land: 5 Stars
Feb 09, 2024 -

Lewisville Volkswagen responded

Christian, we're delighted to know that Melissa and our team at Lewisville Volkswagen provided you with top-notch service. It's great to have your continued support as a valued customer! Enjoy the ride in your Volkswagen!

February 08, 2024

The service was fast! They always take care of me when my car is serviced! More

by anastasia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Lewisville Volkswagen responded

Thank you for stopping by to review Lewisville Volkswagen! We truly appreciate your feedback!

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