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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
930 Reviews

930 Reviews of Lewisville Volkswagen - Service Center

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February 20, 2024

Tim Larsen and team did a great job with my service and communicated well as needed. More

by baarchuleta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Lewisville Volkswagen responded

We are glad to hear that Tim was great to work with. Thank you for choosing Lewisville Volkswagen!

February 20, 2024

Service was good and professional. Sending pictures is a value added. I wish it would have been faster, though. More

by jhonatanmateus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Lewisville Volkswagen responded

We appreciate your feedback! It's great to know you found our service at Lewisville Volkswagen professional and valued the added touch of pictures. We'll certainly take note of your comment about speed for future improvements. Thanks again!

February 20, 2024

Had to take my new car in for a minor fix. Darin in Service was able to get it in and out quickly for me! I purchased the car last month from Brian K. He's the guy you need to go to if you are More

by ADRIANN39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Koestner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darin McKinney
Feb 20, 2024 -

Lewisville Volkswagen responded

Adriann, we're glad to know that Darin and Brian provided you with excellent service at Lewisville Volkswagen. We appreciate your kind words and are happy to have been able to assist you with your new Atlas!

February 17, 2024

Great job. It is nice sending video to client regarding of what maintenance they are doing in the vehicle. More

by jpaul_biltz023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Jean Louis-Jr
Feb 19, 2024 -

Lewisville Volkswagen responded

We're glad to know you appreciated the video updates on your vehicle's maintenance at Lewisville Volkswagen. We believe in keeping our customers informed every step of the way! Thanks for sharing your experience with us.

February 16, 2024

There was a slight oversight on a tire that needed attention, but they took care of it immediately. More

by lvsooner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Lewisville Volkswagen! We are glad that our team quickly resolved any oversight and ensured you left happy with your visit. Until next time!

February 16, 2024

Melissa provided exceptional assistance and thoroughly explained everything. She handled the process of repairing the damage we caused with ease and professionalism. I will always seek her assistance when More

by CHARBEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Lewisville Volkswagen responded

Charbel, we're glad to know Melissa was able to provide you with such a positive experience at Lewisville Volkswagen. We appreciate your feedback about the loaner cars and will definitely take it into consideration. Thanks for recommending us!

February 14, 2024

Excellent service! Service personnel greeted me with a smile and with anticipation of my arrival. They were very hospitable and the service waiting area was full of man More

by Daryl Atkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

Daryl, it's great to know that our team at Lewisville Volkswagen was able to provide you with a comfortable and efficient service experience. We appreciate your kind words!

February 14, 2024

I always receive an honest opinion on what my Jetta needs, I appreciate an honest and expert opinion More

by sandra.romero94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Lewisville Volkswagen responded

Sandra, thank you for sharing your kind words for the Lewisville Volkswagen team! We are grateful for your five-star review and support. See you next time!

February 14, 2024

Staff was courteous. The work was completed in a timely manner. It was a Great job. Thank you More

by bjsenasack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Lewisville Volkswagen!

February 13, 2024

Excellent service and faster service than expected. I liked the video of the car provided by the service department. More

by CATHYLMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Lewisville Volkswagen responded

We're glad to know you appreciated the quick service and video update from our team at Lewisville Volkswagen. Thanks for sharing your positive experience!

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