Lewisville Volkswagen - Service Center

TLDR: Charles, the Service Advisor, was courteous and transparent, while Royce, the Technician, was thorough and meticulous with my vehicle. I will certainly remain a client of Lewisville Volkswagen. transparent, while Royce, the Technician, was thorough and meticulous with my vehicle. I will certainly remain a client of Lewisville Volkswagen. From the moment I walked into Lewisville Volkswagen, I was greeted by Charles, the Service Advisor, who was courteous and transparent. He informed me that the wait might be lengthy without an appointment, but I efficiently used that time to verify my warranty and gather other pertinent information. Charles made sure to thoroughly understand the issues I was experiencing with my vehicle, ensuring that Royce Mays, the technician, could accurately diagnose the problems. After the expected wait, Charles updated me that most of the issues were covered under warranty. He efficiently arranged for a loaner vehicle and provided a clear timeline for the repairs. Throughout the week required for multiple repairs and services, Charles consistently kept me informed. Royce contributed to this transparency by providing a detailed video that clearly showed the vehicle's condition, highlighting both the positive and negative aspects. This allowed me to make an informed decision about proceeding with all necessary repairs. Upon my return to pick up my vehicle, I was pleased to find it parked out front, freshly washed, and with a clean interior, reflecting their meticulous care. Throughout this entire process, every team member I interacted with at Lewisville Volkswagen was polite and helpful. They set clear expectations from the start, effectively preventing any potential frustrations. Overall, my experience with Lewisville Volkswagen was exceptionally positive, thanks to the professionalism and dedication of Charles and Royce. I highly recommend their services and will definitely continue to be a loyal customer. More

My car has been acting up alot lately and every time i call the service line Ralph been really helpful. call the service line Ralph been really helpful. More

Melissa is professional and personable. I enjoy the recorded inspection to see what the tech sees. I enjoy the recorded inspection to see what the tech sees. More

Went to have one of my tires checked, and everything went smoothly. Was informed of what was being done smoothly. Was informed of what was being done More

Went in for a routine check and they also performed the recall recommendations. Were very courteous and professional. Will come back recall recommendations. Were very courteous and professional. Will come back More

Time of work was set. Only reason I gave it a 4 because they set false expectations of what was being done because the use of a generic message. Only reason I gave it a 4 because they set false expectations of what was being done because the use of a generic message. More

Everyone was very nice including Melissa! She was my service technician and helped me stay in my budget for repairs! She was my service technician and helped me stay in my budget for repairs! More

I absolutely love this place! Service is always amazing!! Friendly & kind . Facility is always clean. Service is always amazing!! Friendly & kind . Facility is always clean. More

Service department does a very thorough analysis on issues to repair and communicates what needs to be done including a video from underneath the car to show what they are seeing issues to repair and communicates what needs to be done including a video from underneath the car to show what they are seeing More

They are friendly, professional, and reliable. They keep you posted every step of the way. They keep you posted every step of the way. More