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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
929 Reviews

929 Reviews of Lewisville Volkswagen - Service Center

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February 25, 2024

Excellent customer service ,very happy with the service that was provided, nice and clean waiting area. More

by R B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Lewisville Volkswagen responded

We're delighted to know you had a great experience at Lewisville Volkswagen! Your feedback about our customer service and facilities is much appreciated. Thanks for the review!

February 23, 2024

Tim Larsen is my favorite service rep of all time. He is always thorough, straightforward, and explains things in detail, answering my many questions. I feel like he is my advocate. More

by aphd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Lewisville Volkswagen responded

We're so glad to know that Tim Larsen has been able to provide you with such excellent service at Lewisville Volkswagen. It's important for us that our customers feel informed and supported throughout their experience. Thanks for sharing your feedback!

February 23, 2024

Always breeze their service. fast, efficiency kind, in properly. I definitely recommend this location to your vw service More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2024 -

Lewisville Volkswagen responded

Jake, we're glad to know you had a positive experience with our service at Lewisville Volkswagen. Thanks for recommending us!

February 22, 2024

Staff was courteous and friendly. Waiting area clean and coffee was great. Overall service was great More

by hassanleona59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph
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Feb 22, 2024 -

Lewisville Volkswagen responded

Thanks for highlighting our commitment to accommodating service at Lewisville Volkswagen! Until next time, drive safely!

February 22, 2024

Told me it would take half a day, but they managed to get it done an hour… but didn’t bother to let me know when it was done. Not impressed, but it was my first time using the dealership, so I will let it sl More

by MIKE@NORTHTEXASPROVISIONS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name given
Report | Print
Feb 23, 2024 -

Lewisville Volkswagen responded

We appreciate your feedback and apologize for the lack of communication regarding the completion time. We strive to provide timely updates, so we're sorry if this wasn't reflected during your visit. Your patience is appreciated and we'll work on improving our service in future interactions. If you have any further concerns or questions, please feel free to reach out directly. Thank you, Jimmy Foster - Service Director - (972) 538-0570

February 22, 2024

Excellent price for service. Easy drop off. Fix done quickly. Easy pick up. Will come back. More

by BRIANANDANDREA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate your business and hope to see you again at Lewisville Volkswagen!

February 21, 2024

I was promptly greeted by the service staff and had my vehicle processed and ready to go within a few minutes! More

by MK8GTI
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Lewisville Volkswagen responded

We're glad to know that our service staff at Lewisville Volkswagen was able to assist you promptly and efficiently. Thanks for sharing your positive experience with us!

February 21, 2024

It was so easy to schedule my appointment and they got me in very fast. Everyone was nice and my car got fixed quick. More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Lewisville Volkswagen responded

Nikki, we're glad to know that you found the scheduling process easy and efficient at Lewisville Volkswagen. We appreciate your feedback and hope to assist with any future car needs!

February 20, 2024

The team was great. I love that I can send a text to alter the service being conducted. More

by SalinaWallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure who I worked with, the pictures need to be larger
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Feb 20, 2024 -

Lewisville Volkswagen responded

Salina, thank you for leaving the Lewisville Volkswagen team a five-star review! We are so glad that you enjoyed our text alerts for added convenience.

February 20, 2024

Tim Larsen and team did a great job with my service and communicated well as needed. More

by baarchuleta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Lewisville Volkswagen responded

We are glad to hear that Tim was great to work with. Thank you for choosing Lewisville Volkswagen!

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