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Lewisville Volkswagen - Service Center
Lewisville, TX
939 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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939 Reviews of Lewisville Volkswagen - Service Center
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March 01, 2025
I took my Jetta in for a factory recall. Tim and the service team were extremely professional and prompt. They had me and my car out of there in under 2 hours as promised. She even got detai Tim and the service team were extremely professional and prompt. They had me and my car out of there in under 2 hours as promised. She even got detailed and looked brand new. Thanks Tim More
by Krc2263
Employees Worked With
March 01, 2025
I was very pleased with the service and the promptness of Lewisville Volkswagen as usual. I would recommend them to anyone! Lewisville Volkswagen as usual. I would recommend them to anyone! More
by claw_focus_3w
February 19, 2025
Dear Lewisville Volkswagen Service Team, I am writing to share my recent experience Saturday, Feburary 15, 2025, at your service department regarding my recent oil change. While the process had its chall to share my recent experience Saturday, Feburary 15, 2025, at your service department regarding my recent oil change. While the process had its challenges, I wanted to highlight the excellent service provided by Service Advisor Liam. After my oil change, the check engine light came on twice, which was concerning. Additionally, I noticed that my tire rotation, which I had paid for, was initially overlooked, and I had to remind the team to complete it. Despite these issues, Liam stepped in with professionalism and dedication, ensuring my concerns were addressed and that I received the best possible support. I truly appreciate Liam’s assistance and problem-solving approach. His commitment made a challenging experience much more manageable. Liam, thank you for your time and attention to this matter. I hope this feedback helps improve future service experiences for other customers, and I look forward to continued quality care from your team. More
by Taylor1n2
Employees Worked With
Liam
February 05, 2025
Went in for oil change and rotation, was even willing to pay for the rotation but was told no problem happy to take of it for no charge. Tires had 20 k and needed it seeing how they were not done for the fi pay for the rotation but was told no problem happy to take of it for no charge. Tires had 20 k and needed it seeing how they were not done for the first service. Got car back and no rotation done, was told didn’t need because the tread was all the same. 20k miles!!! You could look at from to back and see they needed it. They simply didn’t want to best I can figure. Next issue was it came back with engine light on from an oil change mind you. How is this not noticed before they tell you car is ready. So had to wait till they figured out what they messed up. I gave them two shots at service because I bought the car there, well out of my way to go as well, but I definitely won’t be going for a third for service or return business on buying. More
by david.lacy
Employees Worked With
January 31, 2025
Service was top tier and elite from the Service Advisor Mr. Tim providing expert level knowledge and advice along the service team making the appointment a great smooth experience. And the technician Mr. A Mr. Tim providing expert level knowledge and advice along the service team making the appointment a great smooth experience. And the technician Mr. Austin with an extremely helpful video walkthrough of the service that was being completed and with valuable knowledge about vehicle maintenance that was easy to understand and follow. Great experience More
by Tahs26
January 24, 2025
Excellent service center. Professional, prompt and friendly. Truthful assessments of your vehicle. Price efficient and no unnecessary repairs or costs. I trust them and will c Professional, prompt and friendly. Truthful assessments of your vehicle. Price efficient and no unnecessary repairs or costs. I trust them and will continue to give them my business. More
by c.k.watts
January 14, 2025
Always excellent service and they are willing to squeeze you in last minute. Knowledgeable staff and technicians you in last minute. Knowledgeable staff and technicians More
by mmti02
Employees Worked With
January 10, 2025
I have another great experience with Louisville VW staffs. They maximize my expectations. Especial Thanks to Melissa always keeps her promise & the mechanic Malik explaining clearly with details vide staffs. They maximize my expectations. Especial Thanks to Melissa always keeps her promise & the mechanic Malik explaining clearly with details video, they made my expectations above & beyond. Thank you both. More
by amira
