Lewisville Volkswagen

The woman that scheduled my service is rude and demeaning to customers over the phone. My service advisor was slightly rude from the beginning however he did end up getting me a rental to use during the serv to customers over the phone. My service advisor was slightly rude from the beginning however he did end up getting me a rental to use during the service which was nice. The technician was super nice, very knowledgeable, and funny! The next day my technician sent a video of what he repaired and said the vehicle was going to cleaning and my advisor would let me know when it was ready to pick up except 3.5 hours later & 3 calls & 3 voicemails (because no one ever answers the phone there) & 3 texts my advisor finally called back and said it’s been ready. I arrive and a different person slaps 2 different stacks of paper on counter and says sign here and then you’re good and neglected to discuss what exactly I was signing for. After I asked what am I signing for he acted annoyed that I would ask what I was signing before I signed it. Darrin McKinney, the technician that did the service on my car, was Lewisvilles saving grace! He is the only reason you received 3 stars; he was 5 stars on his own and everyone else was 3 or less! More

I dropped into the dealership, not knowing that they closed within 10 minutes of my arrival. Miguel Rodriguez was absolutely amazing. He walked us through the entire process, and was very friendly and e closed within 10 minutes of my arrival. Miguel Rodriguez was absolutely amazing. He walked us through the entire process, and was very friendly and eager to help us. Everyone was extremely friendly that we actually purchased on the spot! Highly recommend Miguel for your next auto purchase More

Drew and Christian were very accommodating and provided good feedback on the Sales side. The sales process was not aggressive, yet Informative. David M assisted as a trusted advisor to finalize the paperw good feedback on the Sales side. The sales process was not aggressive, yet Informative. David M assisted as a trusted advisor to finalize the paperwork. Thank you Christian for delivering the car on Thursday night, that was above and beyond. Great Team! More

It took the dealership three months to have a loaner car available for us. We requested it one week after taking delivery of our id.4 We dropped off our vehicle and after they had it for 3 weeks we final available for us. We requested it one week after taking delivery of our id.4 We dropped off our vehicle and after they had it for 3 weeks we finally called to see what the hold up was because the service advisor never called us. The entire repair took the better part of a month (for a central locking module programming reset) and there was practically no communication from the service advisor, except for when it was time to pick up the car. More

I am very happy with the staff I met. They are very friendly and very professional. They are very friendly and very professional. More

It was great, forgot who took care of me but they did a good job and even cleaned my car. good job and even cleaned my car. More

All of the folks in the service and parts departments have been instrumental in keeping my 2006 Jetta TDI on the road! have been instrumental in keeping my 2006 Jetta TDI on the road! More

Charles at the service department was great. Unfortunately they could not help me with remote start on my vehicle since it is a new model. Unfortunately they could not help me with remote start on my vehicle since it is a new model. More

Why do I have to write an essay? This is worse than cover letters. Can't I just give them 5 stars? This is worse than cover letters. Can't I just give them 5 stars? More

They fixed the problem in a timely manner and kept me up to date when finished. to date when finished. More