Lewisville Volkswagen

This was the best experience buying a car I have had in a long time! Pete and the team were amazing and got me the Tiguan I was looking for! Thanks again!! long time! Pete and the team were amazing and got me the Tiguan I was looking for! Thanks again!! More

As usual VW Lewisville always providing great services and being on time and on point with their customers. Keep up the good work! and being on time and on point with their customers. Keep up the good work! More

The entire staff was wonderful from the start. I made them aware of my situation and was met with confidence. Very happy. I made them aware of my situation and was met with confidence. Very happy. More

It was wonderful experience buying a car from Lewisville VW, Chris and Jafri worked continously and were able to deliver car just in single day!!! overall an amazing experience.. VW, Chris and Jafri worked continously and were able to deliver car just in single day!!! overall an amazing experience.. More

Customer service is very good. Very polite staff and always very helpful. Purchase experience was excellent. Very polite staff and always very helpful. Purchase experience was excellent. More

Great place to shop and nice service . Specifically Guillermo ( product specialist) he was really nice and helpful . Thank you Specifically Guillermo ( product specialist) he was really nice and helpful . Thank you More

Bought a used GTI and had problems before and after the sale. Check engine light was on during test drive. Was told it was simply a low voltage issue and battery replacement would fix it. Told them I did sale. Check engine light was on during test drive. Was told it was simply a low voltage issue and battery replacement would fix it. Told them I did not want to buy a car with check engine light on They agreed they would correct the problem. day before picking it up was told by sales they were cleaning the intake. Didnt make sense at first. was told they wanted to clean it because these cars had issues with carbon buildup. I was not told the reason for the intake cleaning was to correct the engine code, however thats what was being done. Picked up the car and drove it home. next morning and every morning after had cold start problems. check engine light back on after a week of very little driving. stopped by autozone for engine check light and mis-fire in 2 cylinders. took back to dealer and left the car for about a week while i was out of town. They said could not repeat the problem, and tried some chemical additive to the fuel. this has been an extremely frustrating experience, and i should have been told before delivery of the car exactly why the intake was being removed. I would have not bought the car. It was a deceptive practice in my opinion. Brian was very nice, but was in charge of the deal. Miguel was my sales rep and did his best. I would give Miguel 5 stars. I cannot recommend this dealer. More

I had my 10K appointment scheduled. Upon arriving Melissa Ortiz was my service advisor. I got checked in and a short time later I was texted a video of the assessment of my car. Daria Upon arriving Melissa Ortiz was my service advisor. I got checked in and a short time later I was texted a video of the assessment of my car. Darian Whitmarsh was my Certified VW Technician and showed me the multi-point inspection. He also found a small piece of metal and a nail in my tire and recommended a replacement. I am so glad I came in that day! I had no idea my tire was damaged. They replaced the tire and in a short amount of time, I was on my way. Great experience! More

Prompt, friendly service. Good communication and follow up. Nice prep of my car, including fuel Good communication and follow up. Nice prep of my car, including fuel More

I came In for my 40,000 mile maintenance and I thought I had an appointment but I booked the wrong day. The gentleman who helped me still got me in no problem. I also wanted to see if they could diagnose a had an appointment but I booked the wrong day. The gentleman who helped me still got me in no problem. I also wanted to see if they could diagnose a problem my car was having. (When it’s 90 degrees and above I have electrical problems happen in the car) But I kind of got beat around the bush. I think he was perplexed. But we scheduled a later date I could come in. I was updated about my car via video when I was waiting (only took 2 hours) which was nice. The only thing is I think I got over charged. When I was approving the charges via app it said the maintenance was $ 0. So I approved an extra service that would only be $150 so I assumed that’s all that I would pay. (My car is still only 2 years old) I ended up paying $282.90. But my car is running fine except for that heat issue. More