Lewisville Volkswagen

The staff from Lewisville Volkswagen Andrew, Joe and David were all exceptional. The process was quick and easy. I would definitely recommend the dealership to anyone and everyone. Thank you all. David were all exceptional. The process was quick and easy. I would definitely recommend the dealership to anyone and everyone. Thank you all. More

Wallace is very kind and nice to talk to and has knowledge of all models. It was a very pleasant experience to buy a VW knowledge of all models. It was a very pleasant experience to buy a VW More

I really liked working with them right up to the point where I signed the paperwork and saw that they added a $1600 paint protection product without asking me first. This was a car I had to order and wait where I signed the paperwork and saw that they added a $1600 paint protection product without asking me first. This was a car I had to order and wait 9 months for. I chose the options I wanted when I ordered it and slipping stuff in so you don’t see it until the last minute where it’s hugely inconvenient to push back is the kind of thing that gives car dealers a reputation as slimy and why people do not enjoying buying cars. They know their going to be ripped off and it’s going to be really hard to prevent it. More

Excellent treatment and respect as a client. Great purchase experience. Process and negotiations were upfront and honest. Great purchase experience. Process and negotiations were upfront and honest. More

Melissa did a really good job. She explained everything I needed to know. Work was completed a little early than promised. Nice job She explained everything I needed to know. Work was completed a little early than promised. Nice job More

F a n t a s t i c S e r v i c e More

Not as friendly as it was before it sold. I was quoted two different prices for oil change, Two different service people and different phone calls. People were nice but not really intereste I was quoted two different prices for oil change, Two different service people and different phone calls. People were nice but not really interested in me or what I needed. On the phone I was offered a ride wherever I wanted to go so I wouldn't have to wait 2 hours at the dealer. When I was there I was told they could take me home but I would have to wait till 5:00 for my car to be ready. Price was competitive but I won't go back. Every one there seemed sad. Don't know what it was. More

Ripped me off. paid for a full diagnostic of a car to know what all needed to be fixed to get all the lights to go away. Then wanted 2500$ for about 150$ of parts a paid for a full diagnostic of a car to know what all needed to be fixed to get all the lights to go away. Then wanted 2500$ for about 150$ of parts and 2 hours of labor (I am a mechanic just not for VW's), so I did it myself. Well their diagnostic wasnt right and didnt fix it, so I went back for a follow up and they wanted another diagnostic fee to look over the car again after they already looked it over and had a fix. Told the sales rep that and they said that it would be another 150$ to do another diagnostic of the car, seems sketch that they were just wanting money so I would throw parts at the car. Well I left after that and got it fixed elsewhere for alot less money. If you want to get scammed go here. Also this is how they treated me after getting 4 cars from here and having the service done on all but my last one. I havnt gone back since and tell everyone now to avoid. Also after this experience and giving a 1 star review they had tried to reach out and remedy the situation by giving me another diagnostic for free. Too late on that when it should have been free or atleast reduced from the get go. More

I’ve been a Lewisville Volkswagen customer for many years. Staff is friendly and responsive! years. Staff is friendly and responsive! More

I called and made an appointment, dropped it off on time and they were ready for it. Stayed in communication via text, sent me the suggested repairs and I accepted what I felt needed repairing and then was and they were ready for it. Stayed in communication via text, sent me the suggested repairs and I accepted what I felt needed repairing and then was sent the bill to pay via text. Once paid I walked up to the Service person Tim and signed a couple papers and got in my car and drove off. Very efficient, friendly and kind. Thanks More