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Lewis Toyota

Topeka, KS

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928 Reviews

2951 SW Fairlawn Rd

Topeka, KS

66614

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928 Reviews of Lewis Toyota

April 07, 2019

Misc shop fee a profit center Was charged $18 misc shop fee to change a plastic part on my seat. When asked about it I got the run around. That was on top of $120 labor charge. Wh More

by Not Impressed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Evans
April 04, 2019

Battery check Took our Camry to service department to have battery checked, which was still under warranty. They placed my car up on the lift, I asked them what More

by Battery
Recommend Dealer
No
Employees Worked With
Dont know their names
Apr 18, 2019 -

Lewis Toyota responded

Hello 'Battery' We are truly apologetic that you feel your experience with Lewis Toyota Service Department did not meet your expectations. We want all our customers to be 100% satisfied, hence the 26 multi-point inspection we perform on every vehicle that comes into our Service department. It's free of charge and helps our technicians to properly diagnose any existing conditions that may cause the vehicle to not run at it's optimum, or draw more current from the battery. There was a reason your battery did not make it's full life cycle. Policy for batteries is to prorate the cost based on how long the battery was installed in the vehicle. It's a very rare occurrence to receive a 100% refund. Your battery was more then 2 years old so your refund was calculated accordingly. It's not in our best interest to "rip" customers off, we try to be fair both to our customers and ourselves. If you'd like to discuss this further with our Service Manager, Chad Hayes, we'd welcome the call. Respectfully Lewis Toyota Management 785.273.2220

April 04, 2019

Excellent service Both gentlemen that helped us with the car itself and the purchasing portion were extremely helpful. I would definitely recommend them to anyone I kno More

by Ajohnson08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Osvaldo Ramos, Kyle Garrison
Apr 09, 2019 -

Lewis Toyota responded

Thank you 'Ajohnson08" for the 5⭐⭐⭐⭐⭐ Review!!! We appreciate the recommendation and kudos to Kyle and Osvaldo💕 All the Best The Lewis Team

April 03, 2019

Good Experience Thanks For all your help Kaleb!! I enjoyed working with you. Everyone at the dealership was so nice it really made my experience enjoyable! Thanks aga More

by StacNoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.T. Luginbill, Kaleb Cross
Apr 04, 2019 -

Lewis Toyota responded

You're so welcome 'StacNoll'!!!! It was my pleasure to assist you with your car purchase. Stay safe out there and be sure to send your friends and family my way when they're in the market for a vehicle. I'll roll out the red carpet for them to!! Regards, Kaleb

April 01, 2019

Exceptional Experience Had a GREAT experience all around! Definitely will be back to this Dealership in the Future!!! Thank You Dan for everything...I LOVE MY JEEP!!! More

by LOVE MY JEEP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Jackson, J.T. Luginbill
Apr 04, 2019 -

Lewis Toyota responded

SOOO Happy you 'LOVE your JEEP' ....🤩 We appreciate this awesome review and the accolades for Dan and JT!!! Enjoy your Jeep and we'll see you in the future😉 All the Best Your Lewis Team

March 30, 2019

"New car purchase" JOHN DASHER was exceptionally approachable person, helpful, friendly, always wearing a SMILE and respectful. John keep up the good work! and Thank you More

by virgilio oreta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Dasher, Robert Dasher, Jeff Branam
Apr 04, 2019 -

Lewis Toyota responded

HOORAH!!! 👍Can't beat a perfect score by our adored customer 'virgilio oreta'😚 We're so glad we made your car buying experience a great one! We appreciate your business and hope you're enjoying your 2019 Tacoma!!!! Remember we'll always be here for you Virgilio....see you in 5.5 months for your first of 5 free Maintenance Services courtesy of the Toyota Care Program💞 Big Hug Kimberly, John, & Robert

March 29, 2019

New car purchase John Dasher was exceptionally helpful and friendly. No hassles at all with the dealership. Very smooth transaction. Kimberly Harvey did an excell More

by HIAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Dasher, Kimberly Harvey
Apr 04, 2019 -

Lewis Toyota responded

Oh My Gosh 'HIAMS'....sincerely appreciate the the kind words you posted on the DealerRater platform 💖 It truly was my pleasure to assist with the technology training 😉 We respect the decisions customers make to invest in a new vehicle so it's only right we invest the time to show you how to operate all the features and their functions. If you should ever have additional questions please do not hesitate to reach out to me. 😘 Kimberly

March 28, 2019

It was all around amazing! People were so awesome and helpfu Niki helped my family and I, and I couldn’t thank her enough. Over all it was a wonderful experience! I would recommen them to anyone looking for a ca More

by Alexis1547
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Stoner, Nikilynn Leduc
Apr 01, 2019 -

Lewis Toyota responded

YIPPEE 🤩 We love getting 5⭐⭐⭐⭐⭐'s❗ That equated to a 💯% satisfaction from our customer!! Thank you 'Alexis1547' for posting this super sweet review on the DealerRater platform!! Niki does a fabulous job with her customers. She is such a authentic person and gives her heart and soul to every car purchase she's involved with. She even has a huge photo album of all her customers to prove it!!💪 Kyle is the most genuine, soft spoken sweetie-peetie you'll ever have the pleasure of meeting. A family man who gets it🤪 He's all about finding the best vehicle for your lifestyle. We appreciate your business at Lewis Toyota Alexis1547 Happy Driving🚗 Your Lewis Team

March 27, 2019

Outstanding & Top Rate We have given an "excellent" rating because we felt valued and appreciated by Lewis Toyota via telephone and in person. Especially, the "red carpet" More

by ELG8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Watson, Kimberly Harvey, Steve Ramer
Mar 27, 2019 -

Lewis Toyota responded

ah jeez ELG8...you're making us blush😚 Thank you so very much for this outstanding 5⭐⭐⭐⭐⭐Rating!!!! It truly is our pleasure to assist our customers and make sure they are treated with respect and kindness. We feel it's our duty to be sure every new buyer knows how to use the features/functions equipped on their vehicle. I love being a part of that process. We appreciate your business ELG8, thank you for giving us the opportunity to serve you. Enjoy the Highlander and remember we will always be available to assist if you need further questions answered. Big Big Hug💖 Kimberly

March 27, 2019

Your dealership Great experience at your dealership. The people were great to work with. The new vehicle is wonderful. I liked working with your service department. T More

by Seetin mike 1952
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Harvey, Azariah Walthall
Mar 28, 2019 -

Lewis Toyota responded

YEAH🤩 We love to hear those words 💖Thank you 'Seetin mike 1952' for this awesome review!!!! It was a pleasure to work with you both! We do appreciate the business and this post to DealerRater.com Enjoy your new SUV!!! Big Hug Kimberly

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