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Lester Raines Imports
South Charleston, WV
450 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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450 Reviews of Lester Raines Imports
September 05, 2023
This is my 3rd Honda purchased at Lester Raines and have always been treated well. The service department is outstanding and looking forward to doing business with them. always been treated well. The service department is outstanding and looking forward to doing business with them. More
by patandrob
Employees Worked With
New car salesman
August 31, 2023
Salman went above and beyond with helping me through both the leasing and financing process with my car. Very patient, answered any and all questions I had. I am so grateful for him with helping me own my fi the leasing and financing process with my car. Very patient, answered any and all questions I had. I am so grateful for him with helping me own my first ever dream car! 10/10 More
by tlr529
Employees Worked With
Salman Azmat
August 07, 2023
Tried to get a quote for a module replacement for a Mazda. The service manager quoted $1,200.ish to replace a $200-$300 part. I asked if they could email the quote and he says...How do you expect me to Mazda. The service manager quoted $1,200.ish to replace a $200-$300 part. I asked if they could email the quote and he says...How do you expect me to do that?...I don't... because I'll sell/trade this and never buy another Mazda being as this is the only dealer that can work on them. Oh my way to a dealer now. Not only did your rude response cost this repair but also a purchase on a new vehicle. Hope you have the day you deserve! More
by NotAtThisDealer
Employees Worked With
Service manager
April 13, 2023
From the moment I walked onto the lot, Salman was friendly, courteous, and attentive to my needs. He made me feel comfortable and welcomed, and it was clear from the start that he was interested in h friendly, courteous, and attentive to my needs. He made me feel comfortable and welcomed, and it was clear from the start that he was interested in helping me find the perfect car. Salman took the time to listen to my needs and preferences, and he showed me a range of cars that he thought would be a good fit for me. He was patient as I took each car for a test drive, and he answered all of my questions with enthusiasm and expertise. He clearly knew his stuff and was passionate about helping me find the car that would make me happy. What really stood out about Salman was his honesty and integrity. At no point did I feel like he was trying to push me into a car that wasn't right for me, or that he was trying to upsell me on features that I didn't need. He was always straightforward and transparent, and I felt like I could trust him completely. Once I had made my decision, Salman made the process of buying the car a breeze. He took care of all the paperwork and made sure that everything was in order, so all I had to do was sign on the dotted line. He even followed up with me after the sale to make sure that I was happy with my new car and that everything was going well. Overall, I cannot recommend Salman Azmat highly enough. He is an outstanding car salesman and an even better person. His customer service skills are second to none, and he truly goes above and beyond to ensure that his customers are satisfied. If you are in the market for a new car, I would definitely recommend that you visit Salman and see for yourself why he is such an exceptional salesman. More
by fitters-0.omens
Employees Worked With
Salman Azmat
November 23, 2022
The body shop a superb job on taking care of my vehicle. They kept in close contact w/ me on arrival of parts and had my car out when promised. Thank you to Bobby Jo,Dale and Bob. I greatly appreciate you They kept in close contact w/ me on arrival of parts and had my car out when promised. Thank you to Bobby Jo,Dale and Bob. I greatly appreciate your excellent customer service. More
by beckyrg1
Employees Worked With
Bobby Jo, Dale,Bob
October 20, 2022
Avoid the body shop at all costs. They will keep your car longer than other body shops. They are sloooooow & RUDE. Upon arrival I was greeted with what can only be described as a snar They will keep your car longer than other body shops. They are sloooooow & RUDE. Upon arrival I was greeted with what can only be described as a snarl by the only woman out front - like “Oh a customer - now I have to actually do something” Since I’m hearing impaired I could not understand what she was saying so, politely I said “I’m sorry I’m deaf & did not hear what you said.” Instead of a normal response, this woman actually got pissed she was asked to repeat herself. Next, a guy named Bill gave me the estimate then started telling me the exact opposite of everything State Farm had worked out for my rental car. Finally I asked him who was the decision maker here - him, a body shop guy or State Farm? He said “I’m just telling you what could happen (because his shop takes too long to repair vehicles) Unfortunately, I made a mistake choosing a dealership. They’re lazy. Your better off going to an independent shop like Chandeliers who actually treat customers well & do excellent work. Go anywhere else. More
by Tim.prichard7
Employees Worked With
Bill & an old white woman
