Lester Raines Imports
South Charleston, WV
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428 Reviews of Lester Raines Imports
Worst experience ever will not recommend they messed my skid plate up blame it on me and would not honor their word on replacing it for free when I received my car back in the condition I did not bring it skid plate up blame it on me and would not honor their word on replacing it for free when I received my car back in the condition I did not bring it in & owner yells at his customers and will not let them explain themselves More
I would not buy anything from Lester Raines! He is very unprofessional and treats his staff like crap! I bought my car from Moses Honda in Huntington who also sold me a tire and wheel protection plan which unprofessional and treats his staff like crap! I bought my car from Moses Honda in Huntington who also sold me a tire and wheel protection plan which I can use anywhere! I took my vehicle to Lester Raines today because my tire blew out and it was closer to me. He refused to order a tire and rim unless I paid out of my pocket which is not how my warranty works, Fidelity reimburses the dealer/Bodyshop directly. Lester Raines then goes on to say if you don’t buy from his lot you don’t get first class customer service. He was rude from the moment I pulled up and was very degrading to hIs staff! Now I remember why I chose not to spend my money on his lot. I will drive my vehicle back to Huntington from this point on. I will say his service center has always been helpful and was today as well. They are not a reflection of him!! More
Best car buying experience ever!!! Easiest process. Kurt was amazing!!! They have the nicest associates, service techs, etc. Loved the fact that Kurt handled the WHOLE DEAL. He was the sales person and fina was amazing!!! They have the nicest associates, service techs, etc. Loved the fact that Kurt handled the WHOLE DEAL. He was the sales person and financing guy too. Had never experienced that before. LOVED IT!!! Love our new van as well. Will be repeat customers!!! More
Buying a new car should always be so easy Not a huge selection, but still got the vehicle I wanted. Tim was attentive but not pushy, the perfect salesman. Purchase process was smooth and qui Not a huge selection, but still got the vehicle I wanted. Tim was attentive but not pushy, the perfect salesman. Purchase process was smooth and quick. More
Oil change and a recall of the clock. We had made an appointment for 1 pm that day. The service was prompt. The employee kept us informed as to what was happening. He explained the rec We had made an appointment for 1 pm that day. The service was prompt. The employee kept us informed as to what was happening. He explained the recall to us about the clock. He was very friendly. More
Polite personnel and a timely service appointment. Waiting room and facility spotless and free selection of snacks and coffee/ tea. Highly recommend this dealership for both sales and service. Waiting room and facility spotless and free selection of snacks and coffee/ tea. Highly recommend this dealership for both sales and service. More
It was a pleasant experience, the staff were friendly. Time was an issue...it took two hours for an oil change. The pricing was good. Maybe next time I should make an appointment. Done Time was an issue...it took two hours for an oil change. The pricing was good. Maybe next time I should make an appointment. Done More
Excellence I have always had great service from all! I love all the updated renovations and especially like new message service! You just keep getting better! I have always had great service from all! I love all the updated renovations and especially like new message service! You just keep getting better! More
Very professional and prompt Very good service. Prompt and efficient. Andrew was courteous and explained everything very well. I was able to schedule the appointment on the day Very good service. Prompt and efficient. Andrew was courteous and explained everything very well. I was able to schedule the appointment on the day I requested and they were on time. More