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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,276 Reviews
Call Service Center (732) 966-9220

1,276 Reviews of Lester Glenn Subaru - Service Center

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November 15, 2023

Nicole Damiano is so professional and helpful, as well as the staff. Great Experience at Lester Glenn Subaru. Thanks !!! More

by NICKMINA223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Lester Glenn Subaru responded

Hi NICKMINA223, Thank you for your fantastic review! We're thrilled to hear that Nicole and the rest of the team provided you with a great experience with us! Professionalism and helpfulness are qualities we value, and it's wonderful to know that Nicole exemplified these traits. If there's anything more you'd like to share or if you have further service needs in the future, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

November 15, 2023

My car was taken in for service on time and done in 45 minutes. the service rep Kathy was very knowledgeable and friendly. The waiting room was comfortable and pleasant. More

by MSMRMD29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Lester Glenn Subaru responded

Hi MSMRMD29, Thank you for sharing your positive service experience with us! We're pleased to hear that your car was serviced on time and efficiently and that Kathy provided knowledgeable and friendly service! It's great to know that you found our waiting room comfortable and pleasant. If there's anything else you'd like to share or if you have further service needs in the future, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

November 15, 2023

Excellent service. Did everything that I asked for and more. Made sure that I got my car back when I requested a specific time that I needed it. Kathy has always bee More

by JMAN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Lester Glenn Subaru responded

Hi JMAN40, Thank you for your positive feedback! We're thrilled to hear about your excellent service experience and that Kathy made sure to accommodate your specific time request! Attentiveness to your needs is a priority for us, and we're glad Kathy provided that level of service. If there's anything more you'd like to share or if you have further service needs in the future, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

November 15, 2023

Service is excellent. I am on a fixed income and think repair prices are too high during this inflationary time More

by CONGO501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Lester Glenn Subaru responded

Hi CONGO501, Thank you for sharing your feedback! We appreciate your positive comments about the excellent service. Regarding your concern about repair prices during this inflationary time, we understand the challenges, and we always strive to provide fair and competitive pricing. Our service team uses dealer-certified technicians utilizing dealer-certified parts, and this can add to the price. If you have specific concerns or questions about pricing, please feel free to reach out, and we'll do our best to address them! Happy Driving, The Lester Glenn Subaru Team

November 15, 2023

Nicole is pleasant,efficient and knowledgeable. A pleasure to deal with, just as Kathy O. has been, too! More

by KGOFF2014
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Lester Glenn Subaru responded

Hi KGOFF2014, Thank you for your positive feedback! We're thrilled to hear that Nicole and Kathy provided you with a pleasant, efficient, and knowledgeable experience. Customer satisfaction is our priority, and we're glad we could make your interactions with our team enjoyable. If there's anything more you'd like to share or if you have further service needs in the future, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

November 14, 2023

Pleasant efficient and personable as well as done in a timely manner. Nicole is a pleasure to do business with. More

by SKLINEORTLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Lester Glenn Subaru responded

Hi SKLINEORTLEY, Thank you for your wonderful feedback! We're delighted to hear about your pleasant, efficient, and personable experience! It's fantastic that Nicole made your business dealings enjoyable. If there's anything else you'd like to share or if you have any questions down the road, feel free to reach out. We appreciate your business! Happy Driving, The Lester Glenn Subaru Team

November 13, 2023

Everyone was good. Service was fast. Love the popcorn. Love the tv and coffee. Awesome. More

by momofkate65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Lester Glenn Subaru responded

Hi momofkate65, Thank you for your positive feedback! We're glad to hear that everyone was good, the service was fast, and you enjoyed the amenities like popcorn, TV, and coffee! If there's anything else you need or if you have more stories to share, feel free to reach out. We appreciate your review! Happy Driving, The Lester Glenn Subaru Team

November 12, 2023

Handled my problem in a timely manner. Explained what the problem was, they examined tire and found two nails in tire and replaced tire under the tire package which we have More

by NANCYGALLAGHER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Lester Glenn Subaru responded

Hi NANCYGALLAGHER46, Thank you for your awesome review! We're glad to hear that your problem was handled in a timely manner, and our team explained what the issue was! It's great that they examined the tire, found two nails, and replaced the tire under the tire package! If there's anything else you need or if you have more stories to share, feel free to reach out. We appreciate your positive feedback! Happy Driving, The Lester Glenn Subaru Team

November 12, 2023

Great Service. Ekaterina took the time to explain everything to me in detail. She was kind and very helpful. More

by GRAMMANDPOPPOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Lester Glenn Subaru responded

Hi GRAMMANDPOPPOP, Thank you for your great review! We're thrilled to hear that you received great service and that Ekaterina took the time to explain everything to you in detail! It's wonderful that she was kind and very helpful. If there's anything else you need or if you have more stories to share, feel free to reach out. We appreciate your positive feedback! Happy Driving, The Lester Glenn Subaru Team

November 12, 2023

I find it ridiculous that I was charged a $2. 99 junk fee (document retention)for buying $24 in auto parts. Next time I’ll probably just buy them from Walmart. They don’t charge junk fees to their More

by jalf127
Recommend Dealer
No
Employees Worked With
Christopher Murdolo
Report | Print
Dec 01, 2023 -

Lester Glenn Subaru responded

Hi jalf127, We appreciate your feedback and apologize for any frustration caused by the unexpected fee. Your experience is important to us, and we want to make things right. We understand our service director Kerry has been in contact with you and we have worked to resolve this issue! We're committed to providing a positive experience for our customers. Thank you for bringing this to our attention, and we appreciate your understanding. Happy Driving, The Lester Glenn Subaru Team

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