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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,276 Reviews
Call Service Center (732) 966-9220

1,276 Reviews of Lester Glenn Subaru - Service Center

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December 13, 2023

Very satisfied with my 6 month check-up and oil change, other than an additional $40 for rotating the tires. My local shop rotates the tires with each oil change with no extra charge. More

by raymeeroo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Lester Glenn Subaru responded

Hey Raymeeroo, Thanks for sharing your feedback on your 6-month check-up and oil change experience! We're glad to hear you were satisfied overall! We appreciate your input regarding the tire rotation cost; we'll certainly take that into consideration for future service offerings! If you have any further thoughts or if there's anything else we can assist you with, feel free to let us know! Happy Driving, The Lester Glenn Subaru Team

December 12, 2023

Dealership is always a pleasure to deal with while getting my car serviced or shopping for a new one. Love Subaru and will be returning for years to come. More

by tiorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Piro, Christopher Greco, Jonathan Redwood
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Dec 12, 2023 -

Lester Glenn Subaru responded

Hi tiorio, Thank you for your positive feedback! We're thrilled to hear that our dealership is always a pleasure to deal with, whether you're getting your car serviced or shopping for a new one! We're delighted to have you as a Subaru customer, and we look forward to serving you for years to come! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your loyalty to us, and we can't wait to assist you again! Happy Driving, The Lester Glenn Subaru Team

December 12, 2023

Cathy Ottmer is the best! !! She takes excellent care of me, especially with my being disabled. More

by JAHEIDORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Lester Glenn Subaru responded

Hi JAHEIDORN, Thank you for your positive feedback! We're delighted to hear that Kathy takes excellent care of you, especially considering your unique needs! Providing top-notch customer service is our priority, and we appreciate your trust in us! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We look forward to continuing to serve you! Happy Driving, The Lester Glenn Subaru Team

December 11, 2023

Since I have been driving I have not seen and use a service center that treats its clients as the client should be treated. excellent More

by jad007r
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Pavlick
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Dec 12, 2023 -

Lester Glenn Subaru responded

Hi jad007r, Thank you for your kind words! We're delighted to hear that you found our service center to be excellent and that you've had a positive experience with us! Treating our clients with the utmost care and respect is a priority, and we're glad we could meet your expectations! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in us, and we look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

December 09, 2023

Thay took me right that day and took care of all my needs on the SUV More

by BACKFOOT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Lester Glenn Subaru responded

Hi BACKFOOT2, Thank you for your positive feedback! We're glad to hear that we were able to accommodate you right away and take care of all your needs on the SUV! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in us, and we look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

December 09, 2023

All employees are extremely helpful, knowledgeable and friendly. They always address all of my concerns. More

by WOOMS142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Lester Glenn Subaru responded

Hi WOOMS142, Thank you for your positive feedback! We're thrilled to hear that our team is extremely helpful, knowledgeable, and friendly and that we addressed all of your concerns! Providing excellent service is what we aim for, and we're glad we could meet your expectations. If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in us, and we look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

December 09, 2023

Great service dept . They keep me coming back, for 12 years. Kathy O is the best. More

by walbert9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Lester Glenn Subaru responded

Hi walbert9, Thank you for your loyalty! We're delighted to hear that you've had great service from our service team and that Kathy is the best! Serving you for 12 years is a privilege, and we appreciate your trust in us! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We look forward to continuing to provide excellent service for years to come! Happy Driving, The Lester Glenn Subaru Team

December 08, 2023

excellent service. Kathy is wonderful I am very pleased. Thank you for everything. Coffee good! More

by MWARD286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Lester Glenn Subaru responded

Hi MWARD286, Thank you for your wonderful feedback! We're thrilled to hear that you received excellent service and that Kathy was wonderful! Your satisfaction is our priority, and we're glad you're pleased with the experience. And hey, we're glad you enjoyed the coffee too! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in us and safe travels! Happy Driving, The Lester Glenn Subaru Team

December 08, 2023

Customer service rep was great. Requested service was done without any annoying upsell for additional services. I was in and out within an hour. Would definitely recommend . More

by loumassaia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Lester Glenn Subaru responded

Hi loumassaia, Thanks a million for your positive feedback! We're delighted to hear that your customer service rep was great, and the requested service was done without any annoying upsell! Efficiency and customer satisfaction are top priorities for us, and we're glad you had a quick and hassle-free experience. Your recommendation is appreciated, and if there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! Safe travels, and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

December 08, 2023

Kathy always takes care of my car needs. Kathy explains what is needed to keep my Subaru Crosstrek running in tip top shape. Great staff' easy to work with. More

by SBURNS98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Lester Glenn Subaru responded

Hi SBURNS98, Thank you for your positive feedback! We're thrilled to hear that Kathy always takes care of your car needs and explains what is needed to keep your Subaru in tip-top shape! Providing great service and having an easy-to-work-with staff is what we aim for! If there's anything more you'd like to share or if you have any questions in the future, feel free to reach out! We appreciate your trust in us! Happy Driving, The Lester Glenn Subaru Team

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