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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,274 Reviews
Call Service Center (732) 966-9220

1,274 Reviews of Lester Glenn Subaru - Service Center

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November 10, 2023

Great customer service. Although the service was going to take longer than anticipated a courtesy car was provided. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Murdolo
Report | Print
Nov 13, 2023 -

Lester Glenn Subaru responded

Hi Chris, Thank you for your positive feedback! We're glad to hear that you had a great customer service experience! Providing a courtesy car when the service takes longer than anticipated is part of our commitment to customer satisfaction. If there's anything else you need or if you have more stories to share, feel free to reach out. We appreciate your review! Happy Driving, The Lester Glenn Subaru Team

November 10, 2023

Charged for wheel alignment I bought my tires there so it should have been free. Good thing I caught it. More

by jimke45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Conroy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Lester Glenn Subaru responded

Hi Jimke45, We apologize for the oversight and any inconvenience it may have caused! Your satisfaction is important to us, and we appreciate you bringing this to our attention. We are glad that the mistake was caught and that you were refunded as soon as it was discovered! Thank you for your understanding! Thank you again, The Lester Glenn Subaru Team

November 10, 2023

We like Lester Glenn this is our 3rd car. M.Bocz was v good salesman and was very helpful during the sales process and would recommend him for people to go too for their next vehicle. Pat Pir More

by DPLMNG
Recommend Dealer
Yes
Employees Worked With
Sean Hefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Boczkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Piro
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Nov 14, 2023 -

Lester Glenn Subaru responded

Hi DPLMNG, Thank you for your review! We're delighted to hear that you like our team and that Mike was awesome, providing helpful assistance during the process! It's great that Pat was also very helpful in processing the purchase. We appreciate your recommendation. If there's anything else you need or if you have more stories to share, feel free to reach out. Enjoy your third car from us! Happy Driving, The Lester Glenn Subaru Team

November 09, 2023

Very happy with their service. Consultant Kathy Ottmer was very helpful identifying a problem and resourceful in suggesting repairs. More

by CONGO501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Lester Glenn Subaru responded

Hi CONGO501, Thank you for sharing your positive experience! We're glad to hear that you were very happy with our service and that Kathy was helpful in identifying a problem and resourceful in suggesting repairs! Your satisfaction is important to us, and we're dedicated to providing excellent service. If you ever have more to share or need further assistance, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

November 09, 2023

Everyone was extremely helpful and knowledgeable Christopher Greco was spot on answering my many questions A real gentleman More

by BANDBRUDKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Greco
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Nov 09, 2023 -

Lester Glenn Subaru responded

Hi BANDBRUDKO, Thank you for your positive feedback about Christopher and the team! We're delighted to hear that everyone was extremely helpful and knowledgeable, and Christopher was spot on in answering your many questions! Your satisfaction is important to us, and we're here to ensure your automotive journey is exceptional. If you ever have more to share or need further assistance in the future, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

November 09, 2023

Lester Glenn Subaru dealership is neat and clean. . Employees are professional, friendly and good at communicating with you. More

by AMDLCRUZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Lester Glenn Subaru responded

Hi AMDLCRUZ1, Thank you for your positive feedback about our team! We're glad to hear that the dealership is neat and clean, and the employees are professional, friendly, and good at communicating with you. Your satisfaction is important to us, and we're here to ensure your automotive journey is excellent! If you ever have more to share or need further assistance in the future, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

November 09, 2023

I had no waiting time, had a delicious cup of coffee and shortly after I finished my coffee, my car was done. Very courteous and efficient. Would never go anywhere else More

by SWISTBARBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Murdolo
Report | Print
Nov 09, 2023 -

Lester Glenn Subaru responded

Hi SWISTBARBARA, Thank you for your positive feedback! We're delighted to hear that you had no waiting time, enjoyed a delicious cup of coffee, and your car was serviced promptly! Your satisfaction is important to us, and we're here to ensure your automotive experience is excellent. If you ever have more to share, need further assistance, or just want another cup of coffee, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

November 09, 2023

I was seen on time for my appointment by the service advisor. She was courteous, and knowledgeable. More

by ESAVELL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Lester Glenn Subaru responded

Hi ESAVELL, Thank you for sharing your experience with us! We're pleased to hear that you were seen on time for your service appointment and that your service advisor was courteous and knowledgeable! Your satisfaction is important to us, and we're here to provide you with excellent service! If you have any more feedback or need further assistance in the future, please feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

November 08, 2023

Dealership great. The staff are very professional and courteous and always listen to my concerns. More

by MCHOGREBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Lester Glenn Subaru responded

Hi MCHOGREBE, Thank you for your kind words about our dealership! We're delighted to hear that the staff is very professional and courteous and that they always listen to your concerns! Your satisfaction is important to us, and we're here to ensure your automotive needs are met. If you ever have more to share or need further assistance in the future, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

November 07, 2023

Everyone that I came in contact with was very friendly and knowledgeable. Chris was very helpful and understood my concerns about what was going on with my car. More

by KAREN_5950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Murdolo
Report | Print
Nov 08, 2023 -

Lester Glenn Subaru responded

Hi KAREN_5950, Thank you for your feedback! We're pleased to hear that everyone you came in contact with was friendly and knowledgeable! It's great to know that Chris was very helpful and understanding of your concerns about your car. Your satisfaction is important to us, and we're here to ensure your automotive needs are met. If you ever have more to share or need further assistance, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

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