Lester Glenn Subaru
Toms River, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 3:30 PM
Tuesday 7:00 AM - 3:30 PM
Wednesday 7:00 AM - 3:30 PM
Thursday 7:00 AM - 3:30 PM
Friday 7:00 AM - 3:30 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 3:30 PM
Tuesday 7:00 AM - 3:30 PM
Wednesday 7:00 AM - 3:30 PM
Thursday 7:00 AM - 3:30 PM
Friday 7:00 AM - 3:30 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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I recently purchased a Subaru Outback from this dealership. It was a great experience from the moment I walked in the door. My salesman, Jay Jackson was very knowledgable about the car I wanted to dealership. It was a great experience from the moment I walked in the door. My salesman, Jay Jackson was very knowledgable about the car I wanted to purchase . I was also looking to trade in a Forrester. Jay was very friendly and professional as was his manager Dan. I was allowed to take the car for an extended test drive so I was positive I wanted to purchase it. The entire transaction, from trade in to purchase was stress free!!! More
Bought my 2013 Outback last month and love it. Had a great experience at Lester Glenn Subaru. Wish dealing with the banks was this simple! Everyone was friendly and knowledgeable about the vehicles. great experience at Lester Glenn Subaru. Wish dealing with the banks was this simple! Everyone was friendly and knowledgeable about the vehicles. More
Our experience with the Lester Glenn personnel was magnificent. From the sales person, ( John Wilson) to the service department, (Kathy) It was a "Home Run." The people we dealt with were friendly, k magnificent. From the sales person, ( John Wilson) to the service department, (Kathy) It was a "Home Run." The people we dealt with were friendly, knowledgeable, sincere, and HAPPY. They worked with us every step of the way to be sure we were totally satisfied. We would, and have recommended Lester Glenn to friends and family. More
I have purchased three vehicles and leased one from this dealership in the past year. The lease (a 2013 forester) and latest sale (2014 forester) was because we lost 2 Subaru's to the super storm Sandy, a 2 dealership in the past year. The lease (a 2013 forester) and latest sale (2014 forester) was because we lost 2 Subaru's to the super storm Sandy, a 2013 forester and a 2012 Impreza. After purchasing my 2013 forester from Lester Glenn in September 2012, I knew wright where to go. I called Adam Krauser and explained that we lost both our cars to Sandy. He asked how he could help, genuine concern. He told me to go see John Puglisi when we were ready. We went to dealership in November. John and Colt were very helpful, exploring all options. They spent hours with us. We ended up leasing a 2013 Forester for my wife, a great deal. Not only did they gives us a great deal they also helped us get $500.00 in Sandy relief from Subaru Corp. I expressed to John and Colt that I had heard about the 2014 foresters and wanted to wait for them. Again they explored all options as to what would be best for us. I ended up getting a used 2005 outback sedan, great shape it still drove like a new car. They called me as soon as they got the 2014 Foresters in. I went to the dealership in March and got a great deal on my 2014 Forester. I got to meet Adam, who thanked me for my loyalty. I thanked him for all he and his team did for us during a trying time. I would never go to a different dealership then Lester Glenn. The honesty and genuine concern they showed us, I've never seen at any other dealer I've ever dealt with. They have earned my trust and loyalty. More
I had a great experience at this dealership. Stacy was my initial point of contact and she was very polite and helpful in setting up my appointment. Everybody at the dealership was very friendly, courteous initial point of contact and she was very polite and helpful in setting up my appointment. Everybody at the dealership was very friendly, courteous and helpful. Although my negotiation with Jack and Dan went long about the car which I wanted to buy, but hey! negotiation is an inevitable part of car purchasing process. Dan was great throughout this experience. Lonnie really gave me good advice on financing the vehicle and was very helpful. Jack was very enthusiastic and extremely helpful. I will say without any hesitation that Jack will do his best to get you the Subaru you want. So whenever you go to this dealership just ask for Jack. More
My husband and myself went to Lester Glenn Subaru to lease a 2013 Subaru Forester. The salesman who helped us was Bobby Sweeney, an excellent salesmen. I gave the dealer such a great rating because we lease a 2013 Subaru Forester. The salesman who helped us was Bobby Sweeney, an excellent salesmen. I gave the dealer such a great rating because we were given excellent service by all involved in the transacton. Thank you for all your help. Al and Joyce Baragona More
UPDATE 2/28/2013: After the dealership was provided with my review (before its posting), I (finally) received my deposit back. The check was dated 12/31/2012, leaving me only a few weeks before it would be my review (before its posting), I (finally) received my deposit back. The check was dated 12/31/2012, leaving me only a few weeks before it would be void as it would be >90 days old. I'm not sure why the date on the check wasn't the date it was written out or if this is standard procedure. Additionally, there was what looked like a heart drawn on the check; I wasn't sure what this was supposed to mean, but thought it worth mentioning as I don't think it would be unreasonable for one to interpret this as petty behavior on the part of the dealership given the circumstances. In any event, I was hoping for a little more professionalism out of the staff, and I don't think I should have had to resort to posting about my experience here to have my query/request addressed when I gave the dealership multiple opportunities to solve the problem. ----------------- BEGIN ORIGINAL POST------------------- I placed an order for a 2013 WRX Sti on 10/20/2012 since the dealer did not have the color I wanted on the lot. I left a $500 deposit to secure the order on the same day and left. After ~1 month, I was able to locate the exact car I had ordered on another dealer's lot and purchased it. I tried to contact my sales person (Jay Jackson) via phone and email several times, leaving messages with the calls, and didn't have a call returned for several days/a week. I also left a message for the sales manager with the receptionist, regarding canceling the order, and received no answer from this either. When my call was returned, I spoke with Jay about canceling the order and he was very personable and said he understood the situation. He promised to refund my deposit via check and that I should expect the check to arrive in 1-2weeks. Because the process was so amicable, I offered to post that the car would be available shortly on a large STi message board full of people looking for dealerships with inventory. 12/15/2012 - Almost a month had passed and I still hadn't received the refund I was promised. I made several phone calls and sent several emails to Jay and never received any sort of response. 1/5/2013 - I drove the 1 hour and 45 minutes down to the dealership to find out what was going on with the refund. I spoke with Luke Albrink and explained the situation. I explained that I understand that mistakes can be made and things get lost in the shuffle, but that I needed to know why I hadn't received the refund yet. He asked me for my sale documents, which I had, and said that the accounting dept. had left for the day, but that he would personally follow up with them the following Monday and get back to me. He said they weren't in the business of keeping deposits once the deal was dead and that he wasn't sure what had happened. I received a call from Jay the following week confirming that the accounting dept was going to mail out the check that that i should see it in 1-2 weeks. 1/21/2013 - No check & more attempts to contact Jay (he was never available to actually answer the phone and I had to leave messages either with the receptionist or on VM) went unanswered. Present - I have neither received a check nor received a phone call/email response to my repeated attempts to figure out what is going on. Cliff Notes: I placed an order and subsequently had to cancel. It has been 4 months since then and I have not received my deposit back despite SEVERAL reassurances that "the check was in the mail". More
I've been looking into cars for while. I know i wanted a Subaru Impreza but i wasn't sure on the color, model, and interior. I started visiting numerous dealerships in my local area and narrowed it down to Subaru Impreza but i wasn't sure on the color, model, and interior. I started visiting numerous dealerships in my local area and narrowed it down to what i exactly wanted. However, most dealerships didn't take what i wanted into consideration. They kept trying to sell me another color or lower interior package or something with a lot more accessories than what i wanted. Every time i walked out of a dealership it was with a massive migraine and a dreading of visiting another. However, my dad proposed we go to Lester Glen in Toms River. I am from Woodbridge and Toms River was about an hour drive for me. I said sure why not, it couldn't hurt. Upon walking into the dealership we were greeted by a nice man who introduced myself as Colt. From there Colt listened to everything we had to say & started to lead us to the inventory of car they had. Colt knew i was looking for a dark grey Impreza and that is exactly what he brought me too. We drove down to the extra lot where my car was fresh off the truck. I was able to put the next 6 miles on my future car. This car was everything i was looking for. It had all the accessories i wanted without anything more. Colt never tried to up sell me on numerous other accessories they could add into the car. He understood this is what i wanted. Colt was able to get my the price I wanted & even a lower monthly payment i anticipated! He continuously made sure my parent and myself we comfortable and offered refreshments & candy. Colt drafted up the initial paperwork to get the buying process started. He set us up with the financial person and waited patiently until we were done with him too. Colt took my future car to be detailed and ready to take home. When financing the car i thought the process was going to be painful but they were completely understanding which i will be eternally grateful for because without their understanding i wouldn't have been able to purchase this car. I had extra money coming in but didn't have it at that exact moment. They were able to take the down payment i currently had, held onto my car until i was able to get the rest. A couple days later when i had the rest i was than able to take my car home. Because of their understanding about my down payment i was able to get lower monthly payments that i could afford. Lester Glen is the best dealership i have ever been to. They didn't pressure me into making any purchase. They didn't try to up sell me a car with more accessories or a different model entirely. Colt was patient, understanding, knowledgeable and answered every question my parents and i had. The financial people were patient & understanding of my down payment situation. This was the first dealership i didn't want to run away from or walk out with a massive migraine. Colt's friendliness, experience, and willing to go the extra mile for you is what sold me. He got me the best price for my car and how i wanted my car. He stayed with my parents and myself every step of the way making sure we had everything we needed and if there was anything else he could do. Before Colt at Lester Glen i was dreading the day i would have to actually purchase a car. However, I couldn't have imagine my car buying process going any better than it did at Lester Glen with Colt. More
They are very unproffesional and are not up front with you. We cancelled services on the car and they had told us they would refund the money in 45 days it is now five months and we haven't recieved our r you. We cancelled services on the car and they had told us they would refund the money in 45 days it is now five months and we haven't recieved our refund. They have very bad bussiness practices. I WILL NOT RECOMMENT TO ANYONE!!!!!! More