Leith Toyota

Service dept will give you the run around and charge for every little diagnostics while under warranty. Oil analysis shows head damage and oil filters full of sludge but they see no issues. If it wasn’t und every little diagnostics while under warranty. Oil analysis shows head damage and oil filters full of sludge but they see no issues. If it wasn’t under warranty they would actually see and try to sell you a new engine. More

Went in to look at The 2024 Land Cruiser and was threatened to have RPD called on me by an employee. "THERE'S A BLACK MAN TRESPASSING ON THE LOT" After leaving the Ford dealership, I decided to threatened to have RPD called on me by an employee. "THERE'S A BLACK MAN TRESPASSING ON THE LOT" After leaving the Ford dealership, I decided to head to Leith Toyota to look at the Land Cruiser. There was non up front so I drove to the back lot which has No gate, No sign, No barrier or anything that states private property or trespassing or even "employees only." So as I am looking at the Land Cruiser, a man in a white Tacome pulls up. He asks me do I work for Toyota and at which I clarify that I do not. He then proceeds to tell me to get off the property, that he saw me grab the door handle (Yes, I did try to open one) and that he would be calling RPD for trespassing. He caught me off guard because like I stated, there is no sign stating that potential car buyers are not allowed to be there. Also, at no point did he whip out a badge and say I'm Leith Security. By the way, dealerships are closed in Wake County on Sundays and a lot of Families go out to look at cars then so that they aren't bothered by salesman and women. The situation escalated as he decides to park his truck and watch me. He then drives back up and to make his point gets on the phone and say "THERE IS A BLACK MALE TRESPASSING ON THE LOT." I was so angry I couldn't gather my thoughts. I left and came back to speak with a manager. I spoke with Alan Broughton, GSM for the store thinking maybe he would understand how ridiculous the situation was but needles to say, he's the reason I'm writing this novel. Alan confirmed that I was in the clear to be where I was but failed to understand that his employee was out of line. There was no promise to talk to the employee and to make sure it never occurs again. He may have said twenty words to me, much of which was his name and have a good day. I live about 5 mins from the Leith in Wendell/Knightdale and would service my 22 King Ranch and 23 Raptor trucks there but I've had a change of heart; I think I'm going to just drive into Raleigh or Wake Forest. My parents have purchased 3 new vehicles from Leith (2, 4 Runners and Sienna) but I think that drive to Apex is worth it now. My wife currently owns a 22 GLE 450 purchased new at Leith and my mom owns a 2019 GLS purchase new at Leith. And to think, I brought them there in 2021 when they bought there last 4 runner. Toyota of Apex doesn't seems to bee a better option now especially since I bought my 2019 Camry from Apex and my wife bought her 2020 Highlander from Apex. Moral of the story is, "if you are shopping at LEITH TOYOTA of Raleigh, DO NOT TOUCH THE DOOR HANDLE OR TRY TO OPEN THE DOOR, They might just call they police for trespassing." I'm Black and I didn't want to include that but I feel that Alan and his Security need a course on sales/customer relation and de-escalation. At no point did Alan say, "I'm sorry for you experience this morning, I wish it never happened!" Maybe something like, "we'll make sure you don't have this kind of experience again ." Nothing!!! Just a blank stare from Alan. You guys have a great day! Don't forget about those 103K Tundras that are coming back to you. Good luck selling them! Customer Service matters and if it doesn't then don't bother. Have fun selling!!! More