Lehighton Kia

I had a horrible experience purchasing my KIA Soul. Love the car so far but hate how much we paid for it at the Lehighton Rt. 443 KIA Dealer. Mr. Kappel took extreme advantage of our lack of knowledge for t the car so far but hate how much we paid for it at the Lehighton Rt. 443 KIA Dealer. Mr. Kappel took extreme advantage of our lack of knowledge for this vehicle and its warranty - actually making false statements (my husband as my witness) to scare me into purchasing an additional warranty. When I contacted Mr. kappel to inform him how unhappy I was with his salesmanship he said," I got a good deal". I then went to the dealership and showed him the Ad from another KIA Dealer he then spoke badly about it saying it is not a good dealership and he knew this since he had worked for it before. Mr. Werkeiser also spoke badly of another dealer when I showed him a separate advertisement on our third trip to this dealership. His words were, "He was sure we were smarter than that", to not believe the advertisement of this other dealership", and "that they only print those ads to get you there". Insulting my intelligence really makes me angry especially since I have two college decrees. I am shocked at the run-around we received from both salesmen. I would NOT recommend this dealership to anyone. I have an above-average credit score and I expect to receive respect when purchasing a big ticket item. Instead, I feel as though I was misled and overcharged considering the mileage this KIA Soul already has, and in purchasing an additional warranty. I am now supposed to get a refund for the warranty but only after my now third visit to the dealership. I also spoke with someone in the finance department today and he told me it would take 30 days for the bank (I am financing) to receive the warranty money we paid. 30 days? Wow, I think that is a rather long time seeing as the dealership is actually holding the money. (Interest accrues daily.) I did make a formal complaint to KIA about this whole incident which I am sad to say they didn't even seem to care when I informed them of my doing so. I would not want anyone to experience what I am going through with this dealership. This is sooooo stressful! More

I bought a 2011 Kia Sorento last Sept. At about 9100 miles the transmission wasn't shifting right. I took it in for service and the computer was reset. That didn't work. It went back in and the tranny w miles the transmission wasn't shifting right. I took it in for service and the computer was reset. That didn't work. It went back in and the tranny was replaced. When I got it back the car would shake at a red light. It went back in again. This time I was told the settings were at what Kia called for and there was nothing more to do. The service manager did all he could but I could not talk to anyone with authority to do something about the problem car. (It still shook at a red light) I then took the car to another Kia dealer where I was told there was an open recall for the alternator. It is now at the other Kia dealer getting another treansmission installed. This dealer is going above and beyond especially that I didn't buy it there. I could not talk to the owner of the dealer that sold me the car and the general manager never got involved with this problem car. They would call with a survey after an oil change but, when the transmission was giving me trouble the surveys stopped. At this time Kia should buy this LEMON back. Think twice before buying a Kia. More