Lehighton Kia

3rd new KIA from Lehighton KIA Excellent service. I came to get my car serviced and ended up leasing a new one! It was a great experience--It's our third one! Excellent service. I came to get my car serviced and ended up leasing a new one! It was a great experience--It's our third one! More

Lease 2017 Sorento We decided to look into leasing a new AWD vehicle and stopped at Lehighton Kia. They showed us many options and went out of their way to find the vehi We decided to look into leasing a new AWD vehicle and stopped at Lehighton Kia. They showed us many options and went out of their way to find the vehicle for us. Dave brought us several cars to look at and when they didn't quite have everything we wanted they worked to find us one that did. They said they were able to find a car that had everything we wanted. We were told it would have all the options of the car we drove plus 3rd row seats. Unfortunately the car that was delivered did not have an option we wanted. And we did not notice until after we signed the contract . At which time they weren't willing to make good on the original promise. I would make sure that you get any promises in writing and before you accept the vehicle make sure they have fulfilled their promise. Our mistake was in trusting their statement that it had everything in it and not verifying it first. We also had a discrepancy between the actual mileage and the mileage on the paperwork. Again, don't trust what they say but check everything yourself. More

awesome Overall experience was great fast easy and friendly I got more than expected. Staff made sure I was fully knowledgable about vehicle I purchased. I am Overall experience was great fast easy and friendly I got more than expected. Staff made sure I was fully knowledgable about vehicle I purchased. I am satisfied with my day here. More

A Matter of Trust I drive 20 miles to bring my Kia vehicle to Lehighton because I trust that their service would keep my vehicle in perfect driving condition. Every tim I drive 20 miles to bring my Kia vehicle to Lehighton because I trust that their service would keep my vehicle in perfect driving condition. Every time I go there to have my vehicle serviced, I go over the multi-point inspection list afterward to make sure everything was checked. I put my trust on those check marks. On January 5, the temperature had dipped to the single digits and I noticed my Tire Pressure Monitoring System was permanently lit. I called Kia Lehighton and the person I talked to already knew what I was calling about. Apparently, I was not the first customer to call that day. " Are you calling about the horse shoe with an exclamation point inside?" she asked. Anyway, she assured me that the problem would go away after I have driven my vehicle a few miles. She told me that I could go to the dealership but I felt no need to drive 20 miles just to take care of under-inflated tires. I went to a gas station to take care of the problem myself. When I got there I found out that I couldn't open the cap of the tire valve, even when I tried to use a pair of pliers. I called up Kia Lehighton again and asked to talk to a service advisor. He told me to just do it gently so that the cap will not break. I went home and took out my WD-40 and wrench to gently remove the tire valve cap. When I finally got them off, I noticed that all four tire valves were covered in a white powder, which suggests that they have not been opened for quite some time. It has not been a month since my last service and when I checked my receipt, the "check tires/measure tire thread depth" was indeed checked. This did not agree with the powdery deposit in my tire valve. A year ago, I agreed to put nitrogen in my tires. I paid for that service because their flyer said " with nitrogen it can take six months to lose 1.5 psi." Since I have my car serviced about 3 times a year, I didn't have to worry about low tire pressure anymore. That is, if the dealership actually did the multi-point injection. I went back to the gas station to pump air into my tires. The air pump had a digital display that shows the initial pressure in the tire and stops automatically when the set pressure is reached. All my tires registered an initial pressure of 30 psi. My recommended tire pressure is 33 psi. If my tires lose 1.5 psi every 6 months, then it is safe to assume that my tires were not checked during my last service. Perhaps they were not checked after I put nitrogen in my tires a year ago. More

never mind I have no opinion of the dealership. the salesperson was friendly and did all they could for me. i did not get a car from this dealer in the end. very I have no opinion of the dealership. the salesperson was friendly and did all they could for me. i did not get a car from this dealer in the end. very disapointed by experience. More

Service, not serviced Dealer service personnel were honest and up front on what they found. Needed and requested service was of top quality and right the first time. Noti Dealer service personnel were honest and up front on what they found. Needed and requested service was of top quality and right the first time. Noticeable difference when I received the vehicle. There was a follow-up call regarding service. Price was reasonable. More

Great job kap Joe Kappel was a pleasure. Guiding us through this process step by step. I already sent him 3 customers. My original appt was with another salesman Joe Kappel was a pleasure. Guiding us through this process step by step. I already sent him 3 customers. My original appt was with another salesman there. Joe approached us and our experience was fantastic. Thank you More

worst dealership ever I purchased my van and was told they would do what it takes to seal the deal so we asked for an extended warranty and they claim they provided a bump I purchased my van and was told they would do what it takes to seal the deal so we asked for an extended warranty and they claim they provided a bumper to bumper warranty. After overcharging us for the van the warranty doesn't even cover anything. I took my van in bc the check engine light came on they fixed the problem then I had an exhaust leak, the ac stopped working and the transmission had a clunk. We called up and explained what the van was doing we took it back and they said the ac was our fault from our driving they didn't hear the exhaust leak which it was very loud and the transmission was normal which all of the problems were xx being my husband is a class a technician. So we asked about the warranty we got and it doesn't cover ac...after being told it was bumper to bumper. After the warranty explanation and my husband questioning them about why their story changed on the ac not working the service manager hung up on my husband. Very unprofessional and do not recommend them to anyone...STAY AWAY FROM THIS xxxxTY PLACE! More

I had a horrible experience purchasing my KIA Soul. Love the car so far but hate how much we paid for it at the Lehighton Rt. 443 KIA Dealer. Mr. Kappel took extreme advantage of our lack of knowledge for t the car so far but hate how much we paid for it at the Lehighton Rt. 443 KIA Dealer. Mr. Kappel took extreme advantage of our lack of knowledge for this vehicle and its warranty - actually making false statements (my husband as my witness) to scare me into purchasing an additional warranty. When I contacted Mr. kappel to inform him how unhappy I was with his salesmanship he said," I got a good deal". I then went to the dealership and showed him the Ad from another KIA Dealer he then spoke badly about it saying it is not a good dealership and he knew this since he had worked for it before. Mr. Werkeiser also spoke badly of another dealer when I showed him a separate advertisement on our third trip to this dealership. His words were, "He was sure we were smarter than that", to not believe the advertisement of this other dealership", and "that they only print those ads to get you there". Insulting my intelligence really makes me angry especially since I have two college decrees. I am shocked at the run-around we received from both salesmen. I would NOT recommend this dealership to anyone. I have an above-average credit score and I expect to receive respect when purchasing a big ticket item. Instead, I feel as though I was misled and overcharged considering the mileage this KIA Soul already has, and in purchasing an additional warranty. I am now supposed to get a refund for the warranty but only after my now third visit to the dealership. I also spoke with someone in the finance department today and he told me it would take 30 days for the bank (I am financing) to receive the warranty money we paid. 30 days? Wow, I think that is a rather long time seeing as the dealership is actually holding the money. (Interest accrues daily.) I did make a formal complaint to KIA about this whole incident which I am sad to say they didn't even seem to care when I informed them of my doing so. I would not want anyone to experience what I am going through with this dealership. This is sooooo stressful! More

I bought a 2011 Kia Sorento last Sept. At about 9100 miles the transmission wasn't shifting right. I took it in for service and the computer was reset. That didn't work. It went back in and the tranny w miles the transmission wasn't shifting right. I took it in for service and the computer was reset. That didn't work. It went back in and the tranny was replaced. When I got it back the car would shake at a red light. It went back in again. This time I was told the settings were at what Kia called for and there was nothing more to do. The service manager did all he could but I could not talk to anyone with authority to do something about the problem car. (It still shook at a red light) I then took the car to another Kia dealer where I was told there was an open recall for the alternator. It is now at the other Kia dealer getting another treansmission installed. This dealer is going above and beyond especially that I didn't buy it there. I could not talk to the owner of the dealer that sold me the car and the general manager never got involved with this problem car. They would call with a survey after an oil change but, when the transmission was giving me trouble the surveys stopped. At this time Kia should buy this LEMON back. Think twice before buying a Kia. More