Lehigh Valley Hyundai

I sent my car in Wednesday the 14th with a door latch issue that is a commonly known issue with extended warranty. They didn’t have part in stock and needed until Monday. I was told then it would be read issue that is a commonly known issue with extended warranty. They didn’t have part in stock and needed until Monday. I was told then it would be ready end of day Monday. By 5 pm I had no update and the car wasn’t ready. Tuesday comes and goes and still the car wasn’t ready. Finally Wednesday the car was ready to be picked up and when I went in to grab it the windows were all smudged from the technicians hands and there were black finger prints on my door handle and upholstery that I can’t get out. Customer service and cleanliness needs to improve. It’s not my fault that this work is being done for free with a warranty and the attention to detail and work should be done in the same manner as someone who was paying. If I had a choice to take it anywhere else I would. Also Hyundai needs to recall the door latch so that people can get all 4 replaced since when one goes they eventually all will. Why do I have to make 4 appointments to fix the same thing? More

Dave treated me great very courteous professional,respectful, and well attentive. Good man was a pleasure working with him professional,respectful, and well attentive. Good man was a pleasure working with him More

Good service. Everyone was polite. Lady on the phone was able to get me a last minute next day appointment for service which was cool. Everyone was polite. Lady on the phone was able to get me a last minute next day appointment for service which was cool. More

Kylie was very knowledgeable and very helpful. I appreciated the time she took with me to help me get into my vehicle. I appreciated the time she took with me to help me get into my vehicle. More

It’s always a bit stressful with the dealer recommended pricey service items. I bought a pre-owned certified vehicle with about 14,000 miles on it. EVERYTHING was up to snuff at that time being certified. pricey service items. I bought a pre-owned certified vehicle with about 14,000 miles on it. EVERYTHING was up to snuff at that time being certified. At a routine servicing around 20,000…it shows CAUTION about it needing a Fuel Induction Servicing & Throttle Body Service. At 20,000 miles? And it was just tip top serviced at 14,000 miles when it was certified? It’s hardly been broken it yet at 20,000 miles. Also stressed a wheel alignment at this early point already. Kind of crazy. Would it be nice to have it done? Well sure if I had money to burn…but I bought a newer certified vehicle so I wouldn’t need these bell & whistle services for years. Since then I haven’t been feeling as pressured about that kind of stuff this early in the car’s life. But the 30,000 is approaching. I’m sure that’ll be a doozy. The other classic is the cabin air filter. In the Winter, I had JUST replaced it myself with a brand new OEM filter. Two weeks later during an inspection/oil change…I see a YELLOW CAUTION about it about it on the service report. Two weeks later? C’mon man. Nuts. Unfortunately I wish only the truly necessary service items would be requested. It’s stressful worrying about things that are most likely superfluous on a vehicle with this low of mileage. More

This place is absolutely top of the line when it comes to sales and courtesy. Luis Arzola was our sales rep, and boy did we put him through it !! Poor guy was running back and forth for a couple of hours bet sales and courtesy. Luis Arzola was our sales rep, and boy did we put him through it !! Poor guy was running back and forth for a couple of hours between us and the finance guy. I can be quite the hagler when it comes to spending a lot of money, and the fact is buying a car involves a lot of money. At the end of the day, I left there with a brand new Hyundai Tucson with EXACTLY what I wanted and then some. I am so thankful, and will remain a fan and a loyal customer forever due to their professionalism and willingness to negotiate. Extremely happy when I left. Thank you Vinart and special thanks again to Luis Arzola !! More

Quick service from time you pull in. Reps are very knowledgeable & pleasant. Customer sitting area is clean, comfortable and accommodating. Reps are very knowledgeable & pleasant. Customer sitting area is clean, comfortable and accommodating. More

Quick service from time you pull in. Reps are very knowledgeable & pleasant. Customer sitting area is clean, comfortable and accommodating. Reps are very knowledgeable & pleasant. Customer sitting area is clean, comfortable and accommodating. More

Great service overall. Addressed the issue and helped me to resolve the issue with my vehicle. Addressed the issue and helped me to resolve the issue with my vehicle. More

Expected payment for a battery that died due to engine failure that was covered under warranty failure that was covered under warranty More