Lehigh Valley Hyundai

Lehigh Valley Hyundai responded

Congratulations on your new Hyundai Tucson Hybrid, Ray! This feedback made our day. Thank you for sharing your experience with Ellen and the team at Lehigh Valley Hyundai.

Lehigh Valley Hyundai responded

Thank you for sharing your fantastic feedback about our team. We hope you are loving your new ride. Safe travels from everyone at Lehigh Valley Hyundai!

Lehigh Valley Hyundai responded

We appreciate you taking the time to share your five-star experience. We’re glad that scheduling appointments for your Hyundai Palisade through Kenect was straightforward and that our team provides consistent, attentive service. We look forward to your next visit.

Lehigh Valley Hyundai responded

We’re glad our service team continues to provide thorough inspections for your Chevrolet 1500. Thank you for the five-star rating and your ongoing trust in us.

Lehigh Valley Hyundai responded

Thank you for recommending us and sharing your experience. We’re glad our team made your Hyundai Kona purchase effortless. We look forward to helping you again.

Lehigh Valley Hyundai responded

Thank you for your five-star review. We’re glad our friendly team handled the service on your Hyundai Tucson Hybrid with care and returned it promptly. We look forward to assisting you again.

Lehigh Valley Hyundai responded

We’re delighted our organization, communication, and friendly approach met your expectations during your Hyundai Tucson service. It’s wonderful the night drop added extra convenience. Let us know how we can assist with your next appointment.

Lehigh Valley Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Please contact us directly if you would like to discuss.

Lehigh Valley Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with David! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Lehigh Valley Hyundai responded

Our Fixed Ops Director, Rich, did speak directly with the customer, and she confirmed that everything was fine. She also noted that Alex handled everything appropriately. Rich provided her with his direct line should any further issues arise, but he did not hear from her. Regarding the repair process, the customer’s engine was covered under an extended warranty. The claim was initially declined due to a spark plug repair that had been performed incorrectly at another Hyundai dealership. This caused a delay while approval was being worked through. Following the engine replacement, the vehicle required an intake, which can fail as a result of engine issues. We replaced the intake at no cost to the customer. Additionally, the customer later reported a noise concern. Upon inspection, we found the outer brake pad measured 5/32", while the inner pad was fully worn at 0/32". This uneven wear was the source of the noise she experienced. The customer is also on the do not rent list for enterprise due to damages and tickets on last Enterprise rental (not through us). When a customer is on their "do not rent" list, we do not give a loaner.

Terrirolon33 responded

I want to clarify several statements made in your response, as they do not accurately reflect my experience or the full timeline of events. At no point did I confirm that everything was fine. My vehicle was still in your possession at the time, and I had ongoing concerns throughout the repair process. When my vehicle was initially brought in for oil consumption concerns, my brake condition was not at a “0/32” level. I was told they were in the yellow range and if I’m correct the backs were 5/32 would need service soon, but they were not fully worn at that time. If I’m correct, they were 7/32 and we had purchase brakes to be installed once I would get the car back from you guys . My vehicle then remained in your possession for over a month, during which it was driven and handled while awaiting repairs. When I received it back, I later experienced brake issues that had not been previously presented to me at that severity. The engine failure and replacement were not a minor or straightforward delay. The claim was initially declined, and I was informed it was related to prior spark plug work performed at a Hyundai dealership. Regardless of the internal cause, the result was a major engine failure requiring a full replacement and leaving me without a functioning vehicle for an extended period. After the engine replacement, the intake issue was addressed. However, this was part of the continued chain of repairs following the engine failure and not an unrelated or routine issue as implied. Regarding the rental situation, the only reason this information was known to the dealership was because I disclosed it approximately three weeks later after the fact. At the time service was being performed, there was no discussion or refusal of a loaner based on this issue. The matter referenced had already been resolved and paid, with no damage to the vehicle. My concern is not only the individual issues, but the accuracy of how the situation is being represented afterward. Several details in your response do not align with the actual sequence of events during my service experience. I will not go back and forth on responses that misrepresent or shift responsibility away from the actual service history. This is not the first time I have experienced inconsistencies in communication, and I hope moving forward there is a stronger commitment to transparency, accuracy, and professionalism. The documented service history and records from day one clearly reflect the timeline of what occurred.