Lehigh Valley Hyundai

I was disappointed with the customer service. I stood by the counter for at least 10 minutes while staff walked right by me and 2 employees sat behind a desk ignoring me. Although I had an appoin I stood by the counter for at least 10 minutes while staff walked right by me and 2 employees sat behind a desk ignoring me. Although I had an appointment for a factory recall issue, when I arrived I was told it would be a 3 hour wait. There is obviously a poor process in place for scheduling appointments. My time is important too. I will probably not return to this location for service. The waiting area was very nice with beverages & snacks available for your wait. Bathrooms were clean. I did get tired of watching the same weather report over & over. Another channel might be better to help pass the time. More

Alex and her team are outstanding. They do what they need to do to get the job taken care of. Thank you for all your support. They do what they need to do to get the job taken care of. Thank you for all your support. More

Patient and descriptive, and what needed to be done and various options And took his time in working with me various options And took his time in working with me More

I had a fantastic experience with this dealership. Everything went smoothly from purchasing the car to explaining all of its features. Basma has a very sweet personality and is quite knowledgeable. Everything went smoothly from purchasing the car to explaining all of its features. Basma has a very sweet personality and is quite knowledgeable. Thank you for a great buying experience! More

Fantastic buying experience! Received a fair price for our trade and a great price for our new car purchase. All staff, from sales to finance, went above and beyond to make sure Received a fair price for our trade and a great price for our new car purchase. All staff, from sales to finance, went above and beyond to make sure that all details for our purchase went smoothly. This is my second purchase from this dealership because they treat their customers well. Thank you LVH team! More

Dante from the Service Dept. was wonderful to deal with--very pleasant and professional. He made everything go smoothly. He took the time to explain all the work that was being d was wonderful to deal with--very pleasant and professional. He made everything go smoothly. He took the time to explain all the work that was being done in detail, and answered my questions. More

One of the worst service experiences ever. Terrible and incomplete communication- a free recall and then oh this also needs doing etc and no disclosure of cost until I picked it up (after thre Terrible and incomplete communication- a free recall and then oh this also needs doing etc and no disclosure of cost until I picked it up (after three unreturned calls to see if it was complete - with am finally a call back) and 6 service agents working - three taking amongst themselves ignored me completely- one agent helping another customer and then when a man walked in and stood next to me an agent offered to help him rather than me. When my bill was over $500 - and I expressed I had not been informed about this level of expense - the reply was huh - sorry, I wasn’t responsible for your account. Terrible top to bottom service More

Smooth, efficient and personable service. Pleasant and comfortable waiting area. All this with no appointment. Pleasant and comfortable waiting area. All this with no appointment. More

We had an excellent experience. Salesman Aubrey Seiler went above and beyond to locate the vehicle we wanted and provide us with a great deal. I'm looking forward to a long relati Salesman Aubrey Seiler went above and beyond to locate the vehicle we wanted and provide us with a great deal. I'm looking forward to a long relationship with this dealership. More

Dante was very patient and helpful. He informed me of everything I needed to do. He informed me of everything I needed to do. More