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Lehigh Valley Honda - Service Center

Emmaus, PA

4.8
1,711 Reviews

1,711 Reviews of Lehigh Valley Honda - Service Center

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March 18, 2023

We worked with Javon Clinton who was excellent. He kept us informed throughout our device and provided us with recommendations of needed services for our current appointment but what will need to b More

by Jeankuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javon Clinton
March 16, 2023

I like how easy it is to schedule my annual appointment for emissions testing and maintenance. I usually spend two hours at the dealership for all of that to be completed. More

by rsc2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2023

Staff and service is always top notch! I have always had a great relationship with the service advisors and the technician takes great care of my needs! More

by hkuhns87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2023

Everyone was very professional in the service department. Sam Azar is always helpful and courteous .He answers all of our questions and makes good recommendations for our service needs. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2023

Did not wait too long and good communication from service advisor. Like the recommendation video. More

by Mustanglionel52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2023

Excellent service. I rely on you to keep us running . Thanks Mr Azar and the rest of your staff More

by susjonesster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2023

Reliable, excellent service. It was a pleasure working with Danielle Watts. She was extremely professional, courteous and knowledgeable! More

by HC Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Watts
March 08, 2023

Lehigh Valley Honda is a very well structured & organized organization, the people there are very pleasant, professional and knowledgeable. They couldn’t have made my scheduled service appointment More

by Mschuv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Martino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Taner (Sales), Mariya (Service Appointment Scheduler), Julio (Service), Javon Clinton (Service), Rick (Service, Front Desk), Carlos (Parts)
March 07, 2023

When you make an appointment and come in for service no one truly wants to deal with you. Literally every single agent pretended they were busy with something. Not happy with the service side at all! When More

by Lazycoder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maggie Martino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Azar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Margaret Jazz Bisazza
Mar 10, 2023 -

Lehigh Valley Honda responded

Thank you for your feedback. We have addressed this and looked into it on our end, and would love to speak with you but are unable to look up your information with this user name. Our general manager, Iad would welcome a conversation with you if you could call him directly at 610-965-1537. Thank you so much, as we truly value your feedback.

March 03, 2023

The LV Honda technician noted that my rack & pinion and tire rod end needs to be replaced, because it has internal wear, at a cost estimate of $3,791. I then had the rack & pinion inspected by an offsite r More

by GMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lenin Pallero
Mar 08, 2023 -

Lehigh Valley Honda responded

We appreciate your feedback and our service department will be reaching out to you with an offer to bring the vehicle back in and we would be happy to perform the inspection in front of you to show findings.

Mar 08, 2023 -

GMB responded

On 6 Mar2023 Daniel Carcione, LV Honda/Hyundai Service Director, did reach out to me. We had a long telephone conversation reviewing the entire matter. In summary, will not be returning to LV Honda, as the other service facility has met my need, and I have confidence in that mechanic's judgement... as it's not too hard to actually recognize a defective rack & pinion unit. I further suggested to Mr. Carcione of their need to scrutinize the continuing work activities of both the service advisor and the service technician.

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