Lehigh Valley Honda - Service Center

I went to get a recall handled, they also did my inspection while I was there. They did offer a Lyft there and back which was nice and appreciated and while they did offer to do some optional servic inspection while I was there. They did offer a Lyft there and back which was nice and appreciated and while they did offer to do some optional services that seemed quite expensive, they weren't pushy and being able to choose online and communicate via text was quite nice. The reason why I left 3 stars and was unhappy with the experience was because it was extremely cold out, single digit temperatures and when I picked up the car I paid then they said they would bring the car right out to me and just to wait outside. I sat there for 15 minutes quite cold waiting for the car until I went back inside and asked what was going on. The guy asked what car I had, grabbed my keys which were just sitting inside on some key rack they had and walked outside with me to find it. Then said sorry they were just busy. Why not just give me my keys? If they knew it would take even close to that long then why not just give me the car keys? I'd rather walk a little farther to find my own car than sit outside for 15 minutes+ waiting only to find no one even had the keys or was on the way out. How much longer would I have sat out there waiting? Then they offered a car wash which would have been nice but I had to go pick up my sister from school, something I didn't think I'd be late for because I've never had just picking up a car take that long. I know 15 minutes isn't the end of the world but telling me to wait and someone would bring the car right around when it's crazy cold out then just letting them sit outside is pretty bad customer service. Then me having to go and find them just to find the keys were sitting there hidden from me just inside. Not great. To be clear I had no issues with Sam, he was nice and helpful. It was only the person who told me after I paid just to wait outside while no one brought the car around. More

Always come away from LV Honda feeling like I was taken care of. Been working with Sam A in service for over 10 years. He has always taken great care of my vehicles and explains the work that was done. care of. Been working with Sam A in service for over 10 years. He has always taken great care of my vehicles and explains the work that was done. More

Julio was Curtious, Respectful, Knowledgeable, and Helpful, my Family's Honda is running smoother now, all Thanks to everyone at Lehigh Valley Honda Auto Mile, keep up the great work everyone, my Fami Helpful, my Family's Honda is running smoother now, all Thanks to everyone at Lehigh Valley Honda Auto Mile, keep up the great work everyone, my Family and I will see you on our Car next service.... Sincerely, The Hajzeraj's More

Best aver. Sam and all stuff super professional! Love Honda!good timing f services. Good atmosphere and super job for replace my window Sam and all stuff super professional! Love Honda!good timing f services. Good atmosphere and super job for replace my window More

Sam was great to work with. Everything was done professionally And friendly. Will come back Everything was done professionally And friendly. Will come back More

I recently visited the Honda Dealership for a State and Emissions Inspection and was thoroughly impressed with the outstanding customer service. From the moment I arrived, Michael Algerio was friendly, att Emissions Inspection and was thoroughly impressed with the outstanding customer service. From the moment I arrived, Michael Algerio was friendly, attentive, and efficient. The inspection process was smooth and timely, and he took the time to explain all the details clearly. Overall, it was a great experience, and I highly recommend their services! More

Service writer was very nice and helpful, got everything done fast and explained everything well done fast and explained everything well More

Great customer service, and detail oriented. Great communication over the repair recommendations. He is a dependable guy to work with. Great communication over the repair recommendations. He is a dependable guy to work with. More

Very good service today after some not so good in past. Back to great service. Back to great service. More

Always professional always courteous and the mechanics always do a superb job Can’t say anymore than that always do a superb job Can’t say anymore than that More