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Lehigh Valley Honda - Service Center

Emmaus, PA

4.8
1,711 Reviews
Call Service Center (844) 510-2624

1,711 Reviews of Lehigh Valley Honda - Service Center

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July 11, 2023

Danielle is one of the best at Honda. Knowledgeable and easy to work with! I can’t recommend Lehigh Valley Honda enough! More

by kylewentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Martino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Watts
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Jul 11, 2023 -

Lehigh Valley Honda responded

Hi Kyle! Thank you for the kind words about Danielle and your experience at Lehigh Valley Honda. We appreciate your recommendation, and we're here to assist you whenever you need us. Have a great day!

July 11, 2023

Danielle went above and beyond to help us figure out and accommodate us with our ongoing car issue. She is a fantastic employee and i will specifically ask for her in the future More

by lenny6133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
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Jul 11, 2023 -

Lehigh Valley Honda responded

Lenny, thank you for the great review! We're so glad that Danielle could go above and beyond to assist you with your car issue. We appreciate your kind words and look forward to serving you again in the future at Lehigh Valley Honda!

July 09, 2023

Javon was very professional, courteous, personable and helpful. He kept me up to date regarding the progress of my service and was able to problem solve an issue about which I was concerned. Lehigh Valley More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javon
Report | Print
Jul 10, 2023 -

Lehigh Valley Honda responded

Sara, thank you for the kind words! We're glad to hear that Javon provided excellent service and addressed your concerns. Your satisfaction is important to us at Lehigh Valley Honda, and we hope to see you again down the road!

July 09, 2023

Told a price on a basic maintenance package a month in advance so i Made a appointment. Soon as i walk in im told its going to be $300 more than what i was told. More

by jrose97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javon
Report | Print
Jul 10, 2023 -

Lehigh Valley Honda responded

I'm sorry to hear about the miscommunication with the pricing of your maintenance package. We strive for clear communication and it's disappointing that we left you with the wrong impression. I would like to look into this further and assist you in the best way possible. Please reach out to me at your earliest convenience so we can discuss this matter further. Thank you, Kristi Finkel, Service Drive Manager, 610-965-1242

July 08, 2023

Very good customer service and don’t have to wait to long for car service More

by Hlmoyer75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Jul 10, 2023 -

Lehigh Valley Honda responded

Thanks for the great review of Lehigh Valley Honda! We are here to help with any of your future service needs.

July 08, 2023

Friendly staff, but waited exorbitantly long for an oil change and inspection. Approx. two hours and I had an appointment. Very frustrating. More

by shifty1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Lehigh Valley Honda responded

I am disappointed to hear that your vehicle's oil change was not performed in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that we were not of further assistance. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Dan Carcione - Service Director - (610) 965-1583

July 08, 2023

Sam Azar has taken care of my car maintenance in the past and has continued to do so. I have great confidence in his ability to listen and carry thru on what needs to be done. More

by Tutuku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino Campbell - excellent salesman
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Jul 10, 2023 -

Lehigh Valley Honda responded

Thank you for the positive review! We're glad to hear that Sam has consistently provided great service. Your confidence in our team means a lot to us, and we hope to see you back!

July 08, 2023

Very customer service oriented & do everything to accommodate you while waiting for car to be serviced. More

by Finkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Lehigh Valley Honda responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Lehigh Valley Honda team. Drive safely, and we hope to see you back again down the road!

July 07, 2023

I’m impressed with the staff representing the dealership- service is very good , staff are professional and listen to your concerns. More

by mheber8432
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim - not sure of last name
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Jul 07, 2023 -

Lehigh Valley Honda responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Lehigh Valley Honda team. Drive safely, and we hope to see you back again down the road!

July 07, 2023

Sam was great to work with. For the first time in 6 years of taking my car to Honda for service, I finally had a great experience. Sam was welcoming and friendly and he kept us More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Lehigh Valley Honda responded

Tina, thank you for the kind words! We're so glad that Sam provided you with a great experience at Lehigh Valley Honda. He and the team are here to help with your future service needs.

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